Indigostarfish returns and packaging woes.

[chip75]

Well folks I did it again, I ordered something from Indigostarfish which I knew would be damaged due to their Jiffybag packaging and what do you know?

I hoped for the best but prepared myself for the worst, it arrived with it's corners crushed. It's probably petty of me to send it back for a damaged slipcase but I wish Indigostarfish would get wise and ship items in something better than bubble wrap and a paper dress.

What I didn't know is I'd have to pay P & P to return the item, luckily I decided against taking a big ol' number two in their Jiffybag before sending my boxset back. That would have cost me more than the 1.26 they'll credit/refund me. I think it will cost me more than 1.26 anyways as it's a boxset and not just a standard Amaray.

And I love the instructions: Securely package the item to avoid damage during return--if possible, please use the original packaging.

Does everyone know Indigostarfish have a different returns procedure than their big brother, or was it just me?

Sorry to rant and feel free to unleash your own tales of misery of the Postage & Packaging nature....

[gavinh2008]

You have a right to rant, I am actually sick of the bad packaging, surely Indigostarfish has learned by now. Have you seen how bad my Resident Evil Trilogy boxset looks? It's terrible.

[The Driver]

IDon'tOwnAGoldFish -just like most other sellers have no idea about packaging.

Just send it back with a note.

[HotRats]

Weigh it on your kitchen scales, check the Royal Mail website and complain to Amazon if it costs more to return. Who thought IndigoStarfish was a good name for a company, it sounds like some kind of slang for anal bruising. The only packaging I hate more than Rustysheriffsbadge's is that sometimes used by Axelmusic, two slabs of grey plastic-coated adhesive bubble wrap that forms a horrible sticky sandwich around the item

[SymbioticFunction]

IndigoStarfish once sent me a blatantly used, scratched copy of Death Race. If I'd wanted secondhand, I would not have paid for a 'new' copy. In short...they suck.

btw To be honest, a damaged slipcase would not bother me.

[4K2K]

I think their packaging is a lot better than amazon.co.uk

[DaveSimonH]

Not sure how dented the corners were, but a little bit would be acceptable to me. Boxes would have to be pretty damaged before I did anything, and I'd probably opt for a partial refund if the discs were undamaged.

I mean you can get slipcover blu-rays from HMV, Amazon etc but it'll always be a gamble even with their slightly better packaging, and whether its included at all. The only real way to absolutely guarantee a slip & undamaged, is store bought.

[Matticus]

ive recieved i think 5 from indigostarfish to date and 1 has been damaged luckily i brought some blu ray cases of ebay in case such a thing might happen so i just replaced the case of my lady vengence, still sucks that i should have to do that though

[The Apocalypse]

I hope my Bridge on the River Kwai will arrive alright.

[Poshteh1]

I've been meaning to place an order for a few Blus on Amazon, saw that it was to be fulfilled by IndigoStarfish, so a little off topic, how long do they take to ship items out? Let's say the Blus were shipped on a Wednesday, will they arrive on Saturday?

[nekromantik]

Originally Posted by Poshteh1

I've been meaning to place an order for a few Blus on Amazon, saw that it was to be fulfilled by IndigoStarfish, so a little off topic, how long do they take to ship items out? Let's say the Blus were shipped on a Wednesday, will they arrive on Saturday?

they are based in Gurnsey I think or Jersey so yeah your looking at a 3 day minimum delivery time.

[RuLeX]

Chip, they say they will re-imburse you 1.26 mate but it'll actually be whatever the postage costs you, I returned a damaged dirty dancing and they refunded me the 1.70odd it cost so dont worry about that.

I have sent around 5 things back to Indigo and actually have not ordered ANYTHING from Amazon UK since then as they pissed me off that much.

[chip75]

Originally Posted by DaveSimonH

Not sure how dented the corners were, but a little bit would be acceptable to me. The only real way to absolutely guarantee a slip & undamaged, is store bought.

I usually accept a little bit of crushing with slipcovers but with slipcases I prefer them to me 100%. Looking up at my DVD collection I can see quite a few DVD TV boxsets with the cardboard spine has been crushed and I usually accept these. It's the crushed corners I can't stand.

RuLeX, thanks for the info. I've been pretty lucky compared to you over the last six months and this is the first time I've wanted to send something back. I did save over £18 on this order so I shouldn't really grumble....

Did you have to tell them you paid more for P & P or did they work it out themselves?

[Wes Blu-ray]

You have to remember that most of the time, it's Royal Mail's fault!!!!

Yes we all know jiffy bags are far from top quality...but I'm 99.9% sure that they don't take any care whatsoever with packages in all the sorting offices around the UK.

I haven't had any problems with IndigoStarfish for a long while, and even when I did...if I asked for a refund, I always got all the postage returned also.

[SymbioticFunction]

How is it Royal Mail's fault? The packaging should protect. One can't expect a company to gingerly handle such items, when they're dealing with countless thousands of letters and parcels, being delivered throughout the country each single day. And the final stage of delivery involves the item usually being dropped onto the floor through a letter box at least 2.5 feet high.

[Wes Blu-ray]

Originally Posted by SymbioticFunction

How is it Royal Mail's fault? The packaging should protect. And the final stage of delivery is the item being dropped onto the floor through a 2.5 feet high letter box.

I'm not saying it's entirely RM's fault...but i'm pretty sure how they handle parcels and packages in the sorting offices won't help.

As for parcels/packages dropping from an oh such great height crashing to the floor...I don't have any such problems, as I have a post box fitted to the outside of my house, beside the front door

[SymbioticFunction]

Thru editing, I'd added a bit more info to my post. About how you can't expect a company to gingerly handle items when dealing with countless thousands of items each day. One has to be realistic, it's the packaging that's at fault.

[cheecheung]

Originally Posted by DaveSimonH

I mean you can get slipcover blu-rays from HMV, Amazon etc but it'll always be a gamble even with their slightly better packaging, and whether its included at all. The only real way to absolutely guarantee a slip & undamaged, is store bought.

Problem with buying it in stores is they're usually more expensive than online. Guess you can't win.

[RuLeX]

Chip I think they just worked it out for themselves from the printed label the post office stick on.

I cant blame royal mail, the jiffy bags they use are no good. Example - my back to the future trilogy arrived in a jiffy so inadequate the damage had to have occured actually PUTTING the package into it, I nearly tore the card trying to get it out of the jiffy bag, complained, got a replacement, IN EXACTLY THE SAME SIZE BAG, CRUSHED ON ENTRY. Complained again and luckily got money off (as they do not send a 3rd replacement) and as I had paid for it with a lovefilm voucher it ended up costing me £3something @ release date.

The same happened with dirty dancing which was the last thing I sent back, I ended up getting it for free, also with the pretty hate machine nin remaster, arrived digipack squished.

I been doing all my ordering from Amazon US since and having to pass on any cheap deals from Amazon using a 'cutting my nose off to spite my face' kind of backwards logic

[4K2K]

Originally Posted by SymbioticFunction

How is it Royal Mail's fault? The packaging should protect. One can't expect a company to gingerly handle such items, when they're dealing with countless thousands of letters and parcels, being delivered throughout the country each single day. And the final stage of delivery involves the item usually being dropped onto the floor through a letter box at least 2.5 feet high.

If it was delivered through amazon.co.uk with their different packaging instead of indigostarfish, would it even fit through your letterbox? Because it doesn't for mine.