Sony Playstation Customer Service - Page 2 - Blu-ray Forum

Rovic · 03-06-2008, 06:11 PM

Quote:

Originally Posted by davidPS3

I wanted to relate a pretty amazing story about Sony.

One of my PS3's just died last week Wednesday. Called customer service, they walked me thru on to confirm that the console was in fact dead. Got my service number and was told that my UPS box was on the way to send the unit in to be replaced (got the unit in November). Well, they over-nighted the box to me. I took the box then to the UPS store on friday morning. Just got confirmation from UPS and Sony that my new unit is being delivered tomorrow (Thursday). That is just over a week turn-around!

That is customer service!!

I was wondering what type of things you have to send in with the ps3 along. Sorry i mine just died last night, i'm getting the box shipped to me already by sony, but i can't find the receipt. I do have my credit card post though, it doesn't specifically say i bought the ps3, but there is a charge there along with the generic hdmi cable...so i'm wondering what if thats going to pose a problem....i would appreciate any input on this....thanks in advance.

krazeyeyez · 03-06-2008, 06:14 PM

Quote:

Originally Posted by dpompeo

14 months!?!?!?!

i think you have the record already

15 months for me "knock on wood"

Brian Cash · 03-06-2008, 06:17 PM

Quote:

Originally Posted by krazeyeyez

15 months for me "knock on wood"

Ive had mine for 2.5 years now no problems what so ever its just nowthe fan is extremely loud

Heart_Collector · 03-06-2008, 06:23 PM

I read in a VG mag that the PS3 failure rate is about .02%. The 360 failure rate is 1 in 3! Then, I was talking to a guy at GameStop and he said "No, it's about 2 in 3". Holy Hell!

Rovic · 03-06-2008, 06:27 PM

So yeah i was wondering if anyone can help me with any my q's from above?

Luis_A51 · 03-06-2008, 06:34 PM

Quote:

Originally Posted by Rovic

I was wondering what type of things you have to send in with the ps3 along. Sorry i mine just died last night, i'm getting the box shipped to me already by sony, but i can't find the receipt. I do have my credit card post though, it doesn't specifically say i bought the ps3, but there is a charge there along with the generic hdmi cable...so i'm wondering what if thats going to pose a problem....i would appreciate any input on this....thanks in advance.

When my first ps3 gave me issues, I didnt have my receipt either. All I had was a debit card statement. I highlighted the transaction, and thats all they needed. They wont get overly strict about the sum either, im sure they'll assume any amount above the price will be due to games/accessories.

plee · 03-06-2008, 06:38 PM

Quote:

Originally Posted by Rovic

I was wondering what type of things you have to send in with the ps3 along. Sorry i mine just died last night, i'm getting the box shipped to me already by sony, but i can't find the receipt. I do have my credit card post though, it doesn't specifically say i bought the ps3, but there is a charge there along with the generic hdmi cable...so i'm wondering what if thats going to pose a problem....i would appreciate any input on this....thanks in advance.

They will send you a box with instructions. But it's basically, package the PS3 with the controller and cables(network/video) and a copy of the receipt (I think the credit card statement will work just make sure you highlight it).

plee · 03-06-2008, 06:41 PM

Quote:

Originally Posted by Zipzap713

Wow. That is excellent CS.

What PS3 model died and what PS3 did Sony send as a replacement? Just wanting to know how they handled that.

Original 60gb died replaced with a new 60gb. Then, got a refurbed 60gb when the replacement died....

Rovic · 03-06-2008, 06:45 PM

Oh thanks guys!! Thats defenetly good news, i appreciate your help very much.

scoobiesnackarff · 03-06-2008, 11:22 PM

Quote:

Originally Posted by andyn1080

yea sony is really good in thier CS dept. i just hope if mine ever goes that it wont cost alot to fix. (i got the gamestop warr. and when it expires you cant choose to pay for an extention.....what kinda crap is that?)

Actually you can. Before your warranty expires, go in and exchange your unit for a new one, even if nothing is wrong, then buy a warranty on that new one.

Alan

ezcobar411 · 03-06-2008, 11:38 PM

Quote:

Originally Posted by scoobiesnackarff

Actually you can. Before your warranty expires, go in and exchange your unit for a new one, even if nothing is wrong, then buy a warranty on that new one.

Alan

did that with my ps2 lol

Cordre69 · 03-07-2008, 12:48 AM

My PS3 has been giving me issues...
GH3 & Rock Band have both had the video freeze and skip, Uncharted had audio sync issues like CRAZY, and Heavenly Sword...well, it had audio AND video sync issues. The internet browser has frozen the system a number of times as well.
I'm using a new hard drive now but the troubles are the same. I don' know if the original hard drive would work any better, as I never even turned the system on without swapping out the drive with a 160gb. I've had the system since...a month after launch.
Anyone know the approx. cost to fix it since I assume the warranty was only a year? It is a 20gb model so I'd rather not have to track down another one (or a 60gb) just so I can play my PS2 games. PS2 games and Blu Ray playback have been spot-on so it seems only related to the internet browser and PS3 games...

pokerface · 03-07-2008, 01:09 AM

That's awesome.

truthsayer · 03-07-2008, 02:42 AM

Quote:

Originally Posted by ikcizokm

I think I remember reading somewhere that PS3's use Toshiba hard drives.

and cell chips, whats your point

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03-06-2008, 06:23 PM	#24
Heart_Collector Senior Member Member since:Feb 2008 Location:Texas	I read in a VG mag that the PS3 failure rate is about .02%. The 360 failure rate is 1 in 3! Then, I was talking to a guy at GameStop and he said "No, it's about 2 in 3". Holy Hell!

03-06-2008, 06:27 PM	#25
Rovic Expert Member Member since:Jan 2008 Location:Orange County, CA Home Theater Gallery:22 Blu-ray collection:252 Blu-ray reviews: 1	So yeah i was wondering if anyone can help me with any my q's from above?

03-06-2008, 06:45 PM	#29
Rovic Expert Member Member since:Jan 2008 Location:Orange County, CA Home Theater Gallery:22 Blu-ray collection:252 Blu-ray reviews: 1	Oh thanks guys!! Thats defenetly good news, i appreciate your help very much.

03-07-2008, 12:48 AM	#32
Cordre69 Power Member Member since:Aug 2007 Location:Livermore, CA 4K collection:218 Blu-ray collection:1094 Trading Score:1	My PS3 has been giving me issues... GH3 & Rock Band have both had the video freeze and skip, Uncharted had audio sync issues like CRAZY, and Heavenly Sword...well, it had audio AND video sync issues. The internet browser has frozen the system a number of times as well. I'm using a new hard drive now but the troubles are the same. I don' know if the original hard drive would work any better, as I never even turned the system on without swapping out the drive with a 160gb. I've had the system since...a month after launch. Anyone know the approx. cost to fix it since I assume the warranty was only a year? It is a 20gb model so I'd rather not have to track down another one (or a 60gb) just so I can play my PS2 games. PS2 games and Blu Ray playback have been spot-on so it seems only related to the internet browser and PS3 games...

03-07-2008, 01:09 AM	#33
pokerface Active Member Member since:Nov 2007 Location:Delaware Blu-ray collection:360	That's awesome.

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