Best Buys Woes

[cajmoyper]

Originally Posted by gvortex7

Actually, it doesn't. Within the first year (most of the time), the unit is covered by factory warranty and would be either repaired under F/W or a return authorization would be given by the manufacturer if the unit is deemed unrepairable. Unless the unit was surged damaged, then Best Buy's PSP (extended warranty) would automatically kick in. But it seems that's not the case with your unit.

So, theoretically you could have dealt with Samsung from the get go and then this whole mess may have been avoided in the first place. However, you obviously didn't know that, so now it's a moot point.

Actually, two things. First, when you buy a PSP, you void the factory warranty as the PSP covers everything the factory would anyways. Sure they might send it to the manufacturer to get it fixed, but once you buy the PSP, the factory has no obligation to the consumer. Secondly, a PSP is never called an extended warranty by knowledgeable BB employees. That's not what it is. Each one of them covers more than what the factory would.