MoviePass

[Jennifer Lawrence Fan]

Originally Posted by Noahishere

So I just received my MoviePass in the mail! Only took ten days. Hurrah. Quick question: if I see a flick tonight, it'll start my billing...but not actually charge me until 3/11, right? I paid the 9.95 on the 1st of this month. Just wanna make sure; I have 86 cents in my account right now!

It'll start when you see your first film to activate it. So if you see the first tonight. the 11th. It'll start the 11th of next month.

[A Sith Lord?]

Originally Posted by veritas

saying its 7.99 a month for a annual subscription seems dishonest when they also charge a 19.95 dollar processing fee bringing the total up to $9.61 a month (unless the 19.95 is the is for fandor and you can ignore it for movie pass the articles unclear on if movie pass requires the processing fee).

Have you never seen product infomercials.

Buy one for 15 bucks. But wait order in next 10 minutes and get two for the price of one, just pay an extra processing fee.

[Zero_Cool]

Originally Posted by MasturB

Have you never seen product infomercials.

Buy one for 15 bucks. But wait order in next 10 minutes and get two for the price of one, just pay an extra processing fee.

Plus shipping!!!

[Noahishere]

Well, I just got back from my first experience with MoviePass and it really sucked the donkey D.

I activated the card inside the theater, put in my last four digits, and it said it was all successful. Then when I went to buy the ticket, it declined. The dude didn't know what was going on...I didn't know what was going on. So we tried it a few more times. Still nothing.

Was going to see a regular "2D" movie at 6:45 and couldn't do it with MoviePass, so I opted to simply pay out of pocket. That's when it got hilarious (and even more soul-crushingly annoying). Once the ticket was paid for, the whole system went down and couldn't print anything whatsoever. So I sat there with my girlfriend and waited for fifteen minutes, and at that point, we just asked for another showtime. AMC was cool and apologized by way of giving us two free tickets for another viewing down the road.

But all this happened because MoviePass was wack. Oh yeah, and even though it didn't give me a ticket, it started billing me for 3/11...and I have nothing to show for it. Customer support, of course, sucks worse than Uber. Have heard nothing at all from them and it's been hours.

Does it get better? What is the problem here?

[waff]

Originally Posted by Noahishere

Well, I just got back from my first experience with MoviePass and it really sucked the donkey D.

I activated the card inside the theater, put in my last four digits, and it said it was all successful. Then when I went to buy the ticket, it declined. The dude didn't know what was going on...I didn't know what was going on. So we tried it a few more times. Still nothing.

Was going to see a regular "2D" movie at 6:45 and couldn't do it with MoviePass, so I opted to simply pay out of pocket. That's when it got hilarious (and even more soul-crushingly annoying). Once the ticket was paid for, the whole system went down and couldn't print anything whatsoever. So I sat there with my girlfriend and waited for fifteen minutes, and at that point, we just asked for another showtime. AMC was cool and apologized by way of giving us two free tickets for another viewing down the road.

But all this happened because MoviePass was wack. Oh yeah, and even though it didn't give me a ticket, it started billing me for 3/11...and I have nothing to show for it. Customer support, of course, sucks worse than Uber. Have heard nothing at all from them and it's been hours.

Does it get better? What is the problem here?

Did you select the specific movie from the app so it would load the card. Sounds like you might not have. That is part of the process.

[Noahishere]

Originally Posted by waff

Did you select the specific movie from the app so it would load the card. Sounds like you might not have. That is part of the process.

Yeah; I did. Did everything correctly!

[tminor]

Originally Posted by Noahishere

Yeah; I did. Did everything correctly!

The first time you use the card you have to check in twice. Once to activate the card and then once to load the funds. After the first time you just have to check in one time.

[Noahishere]

Originally Posted by tminor

The first time you use the card you have to check in twice. Once to activate the card and then once to load the funds. After the first time you just have to check in one time.

I did load in twice. It said it was all set. That's what was so weird about it!

[DarkEco910]

Originally Posted by Noahishere

I did load in twice. It said it was all set. That's what was so weird about it!

Did your ticket cost more than $12.50? If so, then that’s too much for them to process as a transaction and goes into the “premium ticket” price bracket. I tried doing a regular 2D ticket for $13.30 and it declined my card. I chose the student option for $12.20 and it went through.

[Cocophone]

Movie Pass should offer me a discount if I select senior discount at the theater.

[A Sith Lord?]

Originally Posted by mertz523

Did your ticket cost more than $12.50? If so, then that’s too much for them to process as a transaction and goes into the “premium ticket” price bracket. I tried doing a regular 2D ticket for $13.30 and it declined my card. I chose the student option for $12.20 and it went through.

Seems like most 2D showings on the weekend in my town are 11-12 bucks anyways.

[ITDEFX101]

Originally Posted by mertz523

Did your ticket cost more than $12.50? If so, then that’s too much for them to process as a transaction and goes into the “premium ticket” price bracket. I tried doing a regular 2D ticket for $13.30 and it declined my card. I chose the student option for $12.20 and it went through.

Hmm.... That's an interesting question.


I am currently going back to school to get my masters and can prove that I am a student. I am not sure about the premium bracket thing. I think what they do is poll all the theaters in the area and do an average price of a ticket and load maybe a dollar more just in case.

[Petra_Kalbrain]

I wish this would come to Canada already.

[Falaskan]

Originally Posted by Cocophone

Movie Pass should offer me a discount if I select senior discount at the theater.

Another way to cheat the system? :eyeroll:

[Noahishere]

Originally Posted by mertz523

Did your ticket cost more than $12.50? If so, then that’s too much for them to process as a transaction and goes into the “premium ticket” price bracket. I tried doing a regular 2D ticket for $13.30 and it declined my card. I chose the student option for $12.20 and it went through.

It was for The Greatest Showman and it was 11.25, so it should've been covered...

[DarkEco910]

Originally Posted by MasturB

Seems like most 2D showings on the weekend in my town are 11-12 bucks anyways.

Originally Posted by ITDEFX101

Hmm.... That's an interesting question.


I am currently going back to school to get my masters and can prove that I am a student. I am not sure about the premium bracket thing. I think what they do is poll all the theaters in the area and do an average price of a ticket and load maybe a dollar more just in case.

My roomie and I are still trying to figure out what the threshold is as it's not clear in the terms and conditions and the only reply he got from customer service was it had to be a standard 2D showing. But it seems anything over $12.50 in my area has been declined. The movie in question we saw, Hostiles, was playing in the middle tier for a slightly larger screen and is not considered premium like IMAX, 3D, Ultrascreen, etc. It showed up as an option on the app (whereas 3D and Ultrascreen do not), so we did it. Since it was only playing on that screen, we decided to try the student pricing (of which he is taking a few online classes, so it's legit) and it worked.

Originally Posted by Noahishere

It was for The Greatest Showman and it was 11.25, so it should've been covered...

I dunno what to tell ya then. My friend got his card on Saturday and he went with my roomie and me yesterday. Activated it on the spot then bought his ticket with no issue.

[xbs2034]

Originally Posted by mertz523

Did your ticket cost more than $12.50? If so, then that’s too much for them to process as a transaction and goes into the “premium ticket” price bracket. I tried doing a regular 2D ticket for $13.30 and it declined my card. I chose the student option for $12.20 and it went through.

I don't think there is a set transaction limit, rather it's per area.
For instance they have never covered the AMC (even before the recent dispute) which uses recliners and charges 19.99 for a standard screening, but the cheaper adult non matinee tickets around here are around $15, and they also cover some $17 dollar tickets

[DarkEco910]

Originally Posted by xbs2034

I don't think there is a set transaction limit, rather it's per area.
For instance they have never covered the AMC (even before the recent dispute) which uses recliners and charges 19.99 for a standard screening, but the cheaper adult non matinee tickets around here are around $15, and they also cover some $17 dollar tickets

That would make sense if it's limited by area. Quite smart, actually.

[youngtiffani]

I too am trying to figure out exactly how this is working on the back end. I have a theater in my area that is more independent (Cinetopia, locations in Pacific NW and I think Kansas or something like that). And ALL shows are available in the Movie Pass app for check in which includes something called Movie Parlor (premium home theater experience), and GXL (80 foot screen), and Dolby Atmos (128 channels!). And some of those even have a 21+ over seating area which is an extra charge.

Point is some of those shows cost $20 out of pocket. But it seems like the theater must have a deal with Movie Pass because EVERY ticket I've ever bought with Movie Pass is a flat rate of $11 charged to the Movie Pass card.

The Regal near me is an $11.90 ticket plus tax and I've never been denied...

[xbs2034]

Originally Posted by youngtiffani

I too am trying to figure out exactly how this is working on the back end. I have a theater in my area that is more independent (Cinetopia, locations in Pacific NW and I think Kansas or something like that). And ALL shows are available in the Movie Pass app for check in which includes something called Movie Parlor (premium home theater experience), and GXL (80 foot screen), and Dolby Atmos (128 channels!). And some of those even have a 21+ over seating area which is an extra charge.

Point is some of those shows cost $20 out of pocket. But it seems like the theater must have a deal with Movie Pass because EVERY ticket I've ever bought with Movie Pass is a flat rate of $11 charged to the Movie Pass card.

The Regal near me is an $11.90 ticket plus tax and I've never been denied...

Could easily be that they made a deal with Movie Pass for a portion of ticket sales or concessions, MP has said they have with a bunch of independent theaters.

I suspect MP may have made a deal with City Cinemas here as they started covering their more expensive reclining theater in addition to standard seating theater, which they didn't when I first got the card in September.

Though I know the big chains like Regal and AMC have refused deals so far. And MP has completely cut off some medium sized chains like Landmark and Cinepolis.