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Old 03-25-2009, 12:40 PM   #1
dvdirv dvdirv is offline
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Dec 2006
Atlanta, GA
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Default Amazon Customer Service?
I find that if you have a problem with an order on Amazon, their customer service is absolutely the best around.

You can have Amazon call you immediately to discuss your problem with a particular order and they will usually fix it. No more waiting on hold!

But try to contact Amazon with a policy issue--good luck! I tried to contact them via snail mail (to get their attention) regarding the price creep of Blu-ray pre-order titles from a previously reasonable $20-25 range to the now current $25-30 range.

Instead I just got a form letter thanking me for supporting Amazon and explaining their post price match policy which has been in effect since September, 2008. That was NOT what I was contacting them about.

How do you contact Amazon management that will listen to us consumers?
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