problem with samsung 2500,no subtitiles and other crazy stuff

[tim905]

I hope someone can help.I have a samsung bd2500,I have about 10 bul rays so far and have rented about 15 but the other day I got Big Fish and thats when weird things started.
1: when I put it in the 1st time and played it I could not get any of the subtitles to work.Sometimes when I used the remote to put the subs on it would just go back 1 step.I gave it to a friend and he said the it worked fine on his sony.So I sent it back to amazon and the gave me a new one.When I put it in the tv screen went green and the full of noise then said could not find signal.I noticed that the player was set to 24fps.So take out the disk shut off the 24fps and the big fish played,but yup you got it..no subs still.
My player is up to date with firmware and I did a hard reset but still the same,24fps will not start playing turned off will play but no subtitles.
Please help