Samsung BDP1200 and customer service for it

[chadunc]

If you know anyone in the market for a Blu-Ray player, DO NOT LET THEM BUY THIS PLAYER UNDER ANY CIRCUMSTANCES!!!!!!!!!!! I have waited time after time, on hold again and again, person after person that refuses to help. I am honestly on hold with Samsung ECR department right now. I called to ***** about it not playing POTC3 and told them I wanted Samsung to send me the BDP1400 immediately. I was transferred to the Exchange Department where I was told they would "swap" me players as long as Technical Support deemed my player "defective or unusable". Tech Support deemed that my player is unusable on new titles and he put that in his notes. I am now on hold again today to go back to the Exchange department. Total time on the phone with Samsung so far is 1 hour and 20 minutes. And we arent close to being done yet. Please, if you love or like someone, dont let them walk down this same path. They would be better off buying HD-DVDs than this player.