Best Buy terrible sevice experience

[BB3]

Thank you for all of the advice, I will be contacting best buy corporate with my concerns via my attorney (he will have more patience and eloquence haha). I am trusting that he will take care of it. Unfortunately, shortly after starting this thread I browsed through Consumer Affairs and found several cases very similar to mine in which Best Buy employees have attempted to bully or threaten consumers out of doing exchanges/returns. It's just unbelievable to me how far customer service quality has fallen in the past 10 years.