Best Buy terrible sevice experience

[MATTYBLU2]

Originally Posted by Slackr89

ive had a bad customer experience their as well as my friend, ill give the gist of both.

1. Mine:
they charged me twice for a set of computer speakers, when i asked to get a refund on one of them they said i had to wait something like 2+ weeks to get a refund which is bull****. i ended up waiting but i gave a really bad review for the questionaire.

2. My friends:
he bought a laptop and it broke down after a couple weeks, brought it in to bestbuy and it ended up sitting in their backroom for 30+ days with a note saying "tell customer to take directly to manufacturer. there are two things wrong with this. 1. nobody contacted him about it and 2. he had a product service plan so bb was supposed to fix it, not the manufacturer. he waited another 50 days and after jumping through a couple hoops the manager finally gave him a full refund for the laptop and my friend just bought another one.

When in doubt and you are getting the run around, call BB corporate office and ask for a customer service manager.

here is my story: my light engine went bad on my sony 60" RP lcd and they ordered it. well it took 2 weeks to come in for one thing, then they set up 1st appt and the repair guy blew it off and never showed up. so now i am pissed, they got on the phone and made another appt with manager on the phone, guess what a week later for the appt a no show again, so now i am even more pissed, called again screaming. so now they get me on the phone and did a conference call with BB corporate office and they said they would call the next day to set another appt. well again i got no call to set up, 3 strikes and your out. i called demanding the tv be repaired by friday evening or i want another tv to replace it. i went 4 weeks without my tv working the right way.

so in the end BB corporate sent me a BB gift card for the price i paid for my tv and told me to keep the the one i have now. the next day the warranty co. called and came over and fixed the tv. i have to say the manager at BB corporate was great in satisfying my frustrations and they did go above and beyond for me

so my tv got fixed with a new light engine and i got a $$$$ gift card for the amount i paid for the tv i made out pretty good, but this would have never happened had they came out the first time and fixed the tv instead of making me wait 4 weeks and not blown me off 3 times