Best Buy terrible sevice experience

[Beta Man]

Originally Posted by BB3

Thank you for all of the advice, I will be contacting best buy corporate with my concerns via my attorney (he will have more patience and eloquence haha). I am trusting that he will take care of it. Unfortunately, shortly after starting this thread I browsed through Consumer Affairs and found several cases very similar to mine in which Best Buy employees have attempted to bully or threaten consumers out of doing exchanges/returns. It's just unbelievable to me how far customer service quality has fallen in the past 10 years.

Just out of curiousity, what is your grievance? You have to show damages to have a leg to stand on in court, you can't just sue because you weren't treated as "you" feel you should have been, so the use of a lawyer at this point in the process seems rather over-the-top.

I do agree that you have an issue with them, and need to contact them, but a lawyer?? really?