Best Buys Woes

[Adhamhnon]

It may have changed, but check the fine print of your warranty. I had a laptop with a similar warranty and the screen went wonky, they dicked me around for weeks until I read the fine print where it said "If we can not fix the product within 6 weeks, we will provide you with a complete replacement." I went to the store with that, they tried to dick me around some more, and I told them that since it's a legal contract, give me my new laptop, or I'm contacting a lawyer. 20 minutes later... I walked out with my new laptop. So definately read all your warranty details.

[quirkmanly]

Originally Posted by Adhamhnon

It may have changed, but check the fine print of your warranty. I had a laptop with a similar warranty and the screen went wonky, they dicked me around for weeks until I read the fine print where it said "If we can not fix the product within 6 weeks, we will provide you with a complete replacement." I went to the store with that, they tried to dick me around some more, and I told them that since it's a legal contract, give me my new laptop, or I'm contacting a lawyer. 20 minutes later... I walked out with my new laptop. So definately read all your warranty details.

I had a similar experience with a 2 year old CRT TV a few years back. After much farting around with some pretty poor techs, they conceded the multi color rainbows on either side of my screen weren't actually meant to be there and ordered a replacement part. After 41 days they called and said the part was available (hrrmmmphhhh!), but when the guy arrived to fit it he couldn't find it in his van, so I pointed out to him the six week condition on the warranty. He immediately called in, spoke to his manager and had a swap-out sanctioned.

[brett_day]

so i just got off the phone wih best buy! now this is crazy! Samsung are requesting that a 3rd party be sent to my house to look at the set and deem it unrepairable.....the 3rd party is best buy and best buy are sending out the same tech who deemed it not repairable in the first place, then he has to fax to samsung again that the set is not repairable then sammy will start the replacement part of this whole ordeal! It is insane how many hoops you have to jump through....i am getting a $50 best buy gift card though for my troubles (well whoopdi doo)