Can I get a disc replaced years after purchase? - Blu-ray Forum

TheBluRayBandito · 06-24-2018, 03:38 AM

I bought the Godfather set some years back. I watched the movies, but never got to the bonus disc. Finally decided to pop it in and it never went to the main screen. I would just get a loading screen and then go black. Tried it on my PS with the same results, except it froze the console.

I looked at the disc and saw that it has an imprint "smudge." Can I get a replacement if I contact the distributor? or am I SOL? No receipt, if it matters.

rdodolak · 06-24-2018, 03:42 AM

Have you tried cleaning the disc to see if it resolves the issue. If that doesn't work, you could try contacting the studio as they have been known to replace faulty discs.

TheBluRayBandito · 06-24-2018, 04:19 AM

Quote:

Originally Posted by rdodolak

Have you tried cleaning the disc to see if it resolves the issue. If that doesn't work, you could try contacting the studio as they have been known to replace faulty discs.

It has nothing to do with that. There's a a "smudge" between the disc and label due to printing.

Jar Jar Stinks · 06-24-2018, 04:54 AM

Contact Paramount. They'll replace it.

TheBluRayBandito · 06-24-2018, 06:07 AM

Quote:

Originally Posted by Jar Jar Stinks

Contact Paramount. They'll replace it.

I would have to send back the one I have, right? Would I have to supply the case? or do they send you it?

Jar Jar Stinks · 06-24-2018, 09:39 AM

Quote:

Originally Posted by TheBluRayBandito

I would have to send back the one I have, right? Would I have to supply the case? or do they send you it?

Not necessarily. Write then and find out.

rdodolak · 06-24-2018, 01:29 PM

Quote:

Originally Posted by TheBluRayBandito

It has nothing to do with that. There's a a "smudge" between the disc and label due to printing.

Guess I didn't understand what you meant. If the "smudge" is on the label side then it won't affect playback.

phe_customerservice@paramount.com

rdodolak · 06-25-2018, 12:10 AM

Quote:

Originally Posted by TripleHBK

Does Amazon accept open BD's? In the day and age of affordable Cd/dvd/BD burners most stores won't accept an opened piece of physical media. Typically they'll just swap out the opened product for the same product and that's it.

That's exactly what they'd do.

babybreese · 06-25-2018, 03:59 PM

With the time you wasted in this thread, you could have just contacted Paramount yourself. I don't get threads like this.

TheBluRayBandito · 04-21-2022, 04:31 AM

Anyone know if HBO/WB does it? One of my discs for Boardwalk Empire stops then fast forwards several minutes.

06-24-2018, 03:38 AM	#1
TheBluRayBandito Blu-ray Samurai Member since:Nov 2017 Location:City of Angels 4K collection:69 Blu-ray collection:2843 DVD collection:111 MA collection:67 Digital collection:85 iTunes collection:49 Trading Score:133	Can I get a disc replaced years after purchase? I bought the Godfather set some years back. I watched the movies, but never got to the bonus disc. Finally decided to pop it in and it never went to the main screen. I would just get a loading screen and then go black. Tried it on my PS with the same results, except it froze the console. I looked at the disc and saw that it has an imprint "smudge." Can I get a replacement if I contact the distributor? or am I SOL? No receipt, if it matters.

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06-24-2018, 03:42 AM	#2
rdodolak Blu-ray Prince Top contributor Member since:Jul 2007 4K collection:880 Blu-ray collection:3733 DVD collection:939 MA collection:338 Digital collection:1099 iTunes collection:75 Prime collection:11 Trading Score:20	Have you tried cleaning the disc to see if it resolves the issue. If that doesn't work, you could try contacting the studio as they have been known to replace faulty discs.

06-24-2018, 04:54 AM	#4
Jar Jar Stinks Blu-ray Knight Top contributor Member since:Aug 2011 4K collection:- Blu-ray collection:- DVD collection:- Digital collection:- Trading Score:246	Contact Paramount. They'll replace it.

06-25-2018, 03:59 PM	#9
babybreese Blu-ray Guru Member since:Sep 2012 Blu-ray collection:304	With the time you wasted in this thread, you could have just contacted Paramount yourself. I don't get threads like this.

04-21-2022, 04:31 AM	#10
TheBluRayBandito Blu-ray Samurai Member since:Nov 2017 Location:City of Angels 4K collection:69 Blu-ray collection:2843 DVD collection:111 MA collection:67 Digital collection:85 iTunes collection:49 Trading Score:133	Anyone know if HBO/WB does it? One of my discs for Boardwalk Empire stops then fast forwards several minutes.

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