Ordering From FNAC

[witchmania]

Originally Posted by DMRI2006

I wondered if anyone who's ordered from FNAC could let me know what's up with this -- I placed my first order with them for 3 items, 2 were preorders. 1 of the items just shipped, the rest of the order (due out in July) has a "order to regularize" ("Your order has been suspended pending payment adjustment") tag and a field to fill out my credit card number (I paid with Paypal), though no fees or anything listed after those fields.

When I chatted with a FNAC rep, he told me to disregard it and that "the order is not awaiting regularization, it is an automatic status." That I would not be billed beyond my total etc.

Is this normal or some odd thing with their system? Many thanks in advance.

I had this happen with one of my orders recently, and was also told to ignore it by a customer service rep. Sure enough, the item with the error (which, as in your case, was a pre-order) shipped as normal, around its release date.

I've never had this before with orders that have contained pre-orders, but maybe this is just how Fnac's system works now (when you use PayPal, at least).