Ordering From FNAC

[McCrutchy]

Originally Posted by McCrutchy

Chat issue is fixed now...I deleted my cache and it worked.

This chat rep seemed to understand better. Supposedly I will be getting a €10 voucher in the next 1-2 days via e-mail, so I am satisfied. I also made sure to get a transcript of the chat, just in case.

A small update regarding this. I tried to use this voucher this morning because I wanted some items releasing between now and next month, there is another promo code on for €15 for every €100 (ending in the next few hours), and the e-mail I received (sent on 26 January) said the €10 voucher would expire on 23 March. I also had the €30 in my loyalty account, which says it expires on 30 April 2022.

Then I found out that the €10 voucher sent to me would not work. Since the promo ends at 13:00 in France (08:00 in New York, because Europe is not on daylight savings yet this year), I had only hours to place an order and get €15 in credit, so I resolved to wait for the chat to open in France.

I was transferred, twice, and after what must have been 45 minutes, I found out that the voucher code I was sent back in January is only good for "technical" items, which must mean electronics, since the examples given were phones and PCs. Now, the rep who gave me the code back in January must have known that the previous order had only movies in it, so why they would try to rectify that by sending a gift voucher that doesn't work on movies, I don't know. But eventually, the third rep was able to add it to my account automatically. In my order e-mail, it just shows as €40 off in gift certificates.

Strangely, the e-mail doesn't seem to say that it doesn't work on DVDs or CDs, only downloaded music and videos, so I'm not sure what the issue is, but my French is far from fluent, so maybe there is something I'm missing. Anyway, here is the text of the voucher e-mail, so you can see for yourself:

[Show spoiler]Le Service Client Fnac.com est heureux de vous offrir ce bon de réduction, numéro [redacted].
Ce bon, d'un montant de 10 euros, est valable uniquement sur Fnac.com.

> Bon valable jusqu’au 23/03/2022.
Bon non valable dans les rayons livres, tirages photo, jouets, voyages, spectacles, MarketPlace et téléchargement (fnacmusic, vidéos, logiciels, jeux).
Bon de réduction ni échangeable, ni remboursable, ni cumulable.

Ne supprimez pas cet email !
Pour passer votre commande, vous aurez besoin du numéro du bon.

Pour en savoir plus :

Comment utiliser votre bon ?

Les conditions d'utilisation du bon

A bientôt,
Le Service Client.