Warning to all Warner Home Video orders. Look out for auto-canceling of your order - Blu-ray Forum

Incog · 11-23-2007, 05:57 PM

So, I checked my email box today, and glad I did, and actually read the email from them.

Looks like they don't want to fuful the 25% discount on our orders for blu-ray, they are trying to cancel the order and not ship the items. read the email I got carefully for Harry Potter box set (I also got the same thing for two other orders I made from WHV around the same time):

Quote:

Regarding Order #129XXXX placed on 09/29/2007

Dear Erik XXXX,
Unfortunately, we are sorry to inform you that there will be a further delay in shipping the following back ordered items:

QTY Item
1 Harry Potter 1-5 Limited Edition Giftset (BD)
Blu-Ray
Price $83.21 (Savings $27.74)

--------------------------------------------------------------------------------

We will ship within the next thirty (30) days. It is quite possible that we could ship earlier.

At this time you have the right to consent to this further delay or to cancel your order. To consent to this delay please contact our Customer Service Department at (800)364-6928, Monday through Friday, 8 AM to 12:00 Midnight (EST), or send us an email to whvcustserv@emsi.echomail.com.

Unless we hear from you within the next seven (7) days, it will be assumed that you have rejected any further delay and your back ordered items will be cancelled.

If you do cancel the order, be assured that your credit card has not been charged, as we have not shipped the product to you.

We apologize for any inconvenience.

Best regards,
WARNER HOME VIDEO Customer Service

So, if you made an order for any blu-rays that are back ordered, wach your email box and you better reply if you still want them to ship it to you and not cancel within 7 days of getting the email!

WickyWoo · 11-23-2007, 06:33 PM

Did you have anything else in that order?

If so then it probably has been auto-triggered because by law any longer than 30 days they must get your permission, so the fact that items have shipped from your order but not that probably has triggered the email

Icemage · 11-23-2007, 08:23 PM

Quote:

Originally Posted by WickyWoo

If so then it probably has been auto-triggered because by law any longer than 30 days they must get your permission, so the fact that items have shipped from your order but not that probably has triggered the email

Are you sure about this?

I ordered product on 10/23/07. I received a delay notice of 30 days on November 6 (two weeks later). Then received another one on November 20.

Mine doesn't have the auto-cancellation clause, but it's getting pretty ridiculous for sure.

Incog · 11-23-2007, 09:25 PM

Quote:

Originally Posted by WickyWoo

Did you have anything else in that order?

If so then it probably has been auto-triggered because by law any longer than 30 days they must get your permission, so the fact that items have shipped from your order but not that probably has triggered the email

Nope, because it was free shipping on any order $50+ I only ordered the box set.

I did the same on Oceans box set + another movie, got the same reply/email on that order (Still havn't gotten them)

And, I made a 3rd order of some random movies, and those ALSO have not shipped and are out now in stores. All 3 orders, sent out 3 letters exactly like the one above. I placed all 3 on 9/29/07 because of the 25% discount and free shipping. I KNOW i'm not the only one to do this in Sept/Oct. Its a great deal, cheapest you can get it for anywhere. But It sucks if they are trying to auto-cancel your order unless you reply to the email.

I wanted to bring it to everyones attention so people make sure they open their emails and read them fully to make sure they don't get screwed out of the deal.

blackhawktraffic · 11-23-2007, 09:26 PM

I emailed them saying i wanted to cancel an order, they said I had no order with them, which I do and then another one saying my HP movies would be delayed...they need to get their shit straight because they are all over the place.

RedIsNotBlue · 11-23-2007, 09:32 PM

Yikes. Well I just put in my order the HP movies with the 25% off and everything went through fine. I will keep you guys updated this is my first experience buying from the WB site.

mgonzo2u · 11-23-2007, 09:38 PM

I received my Warner delayed HP set email on 11/20.

It makes no mention of me needing to call or notify to KEEP my order.

*************

Thank you for your recent order. Unfortunately, we are sorry to inform you that there will be a delay in shipping the following back ordered item(s).

QTY Item
1 Harry Potter 1-5 Limited Edition Giftset (BD)
Blu-Ray
Price $83.22 (Savings $27.73)

--------------------------------------------------------------------------

We will ship within the next thirty (30) days. It is quite possible that we could ship earlier.

Be assured that your credit card has not been charged, as we have not shipped the product to you.

If you wish to cancel your order please contact our Customer Service Department at (800)364-6928, Monday through Friday, 8 AM to 12:00 Midnight (EST), or send an email to whvcustserv@emsi.echomail.com.

Best regards,
WARNER HOME VIDEO Customer Service

Incog · 11-23-2007, 10:27 PM

Quote:

Originally Posted by mgonzo2u

QTY Item
1 Harry Potter 1-5 Limited Edition Giftset (BD)
Blu-Ray
Price $83.22 (Savings $27.73)

--------------------------------------------------------------------------

We will ship within the next thirty (30) days. It is quite possible that we could ship earlier.

Be assured that your credit card has not been charged, as we have not shipped the product to you.

If you wish to cancel your order please contact our Customer Service Department at (800)364-6928, Monday through Friday, 8 AM to 12:00 Midnight (EST), or send an email to whvcustserv@emsi.echomail.com.

Best regards,
WARNER HOME VIDEO Customer Service

I got this one also, but I got it as my "First" warning

This new one, was my 2nd warning letter about delay. Wanted to make sure everyone out there was aware there are two versions of this warning letter, the one quoted above, and my original post.

badboi · 11-23-2007, 10:39 PM

I got the same email about Harry Potter. Actually I got about four of them within the past month. I also have 3 orders still pending that should have been mailed out ages ago (old orders for catalog titles I ordered October 22nd). I emailed and cancelled all the orders with them. They seriously need to get their shit together. If they show up I'll refuse shipment. Already contacted American Express and told them not to process any requests from WHV. I re-ordered everything from Amazon and paid a bit more, but I know at least I'll get it. With Warner it's a crap shoot. I can do without their 25% discount just to avoid this nightmare. Never again from them.

dgator783 · 11-23-2007, 10:53 PM

they finally shipped out my Polar Express this week....that was bundled with Harry Potter...Id doubt theyd cancel the order if they fullfilled half of it already....

RedIsNotBlue · 11-23-2007, 10:56 PM

Geez now I am getting worried because I need it before Xmas.

badboi · 11-23-2007, 11:02 PM

Quote:

Originally Posted by RedIsNotBlue

Geez now I am getting worried because I need it before Xmas.

Better order it from someplace else then.

katharsis · 11-23-2007, 11:08 PM

I am still waiting for:

order placed on 9/6
Corpse Bride
Blade Runner (I know this comes out in December)

oder placed on 9/15
2001
A Clockwork Orange
The Shining

I got order delayed emails 3 times so far and called twice, and they stated it will be shipped within about 10 days now and they apologize blah blah, also supposed to get an extra coupon for future purchases, never gotten that one per phone call on 10/29

I give them until the end of this month, if nothing I will cancel all and also contact BBB ... it can't be that a company that size and reputation is allowing such crap to happen!!

jctash · 11-23-2007, 11:30 PM

SAme here, its taking forever to get orders, but my does not auto cancel.

QTY Item
1 Polar Express (BD)
Blu-Ray
Price $14.96 (Savings $4.99)
1 Blade Runner: Complete Collector's Edition (BD)
Blu-Ray
Price $22.46 (Savings $7.49)
1 Twister (BD)
Blu-Ray
Price $14.97 (Savings $4.98)

--------------------------------------------------------------------------------

We expect to ship within the next thirty (30) days. It is quite possible that we could ship earlier.

Please be assured that your credit card has not been charged for these unshipped items.

If you wish to cancel your order please contact our Customer Service Department at (800)364-6928, Monday through Friday, 8 AM to 12:00 Midnight (EST), or send an email to whvcustserv@emsi.echomail.com.

Best regards,
WARNER HOME VIDEO Customer Service

RedIsNotBlue · 11-23-2007, 11:31 PM

Well I just requested my order to be canceled lets see what happens.

WickyWoo · 11-23-2007, 11:35 PM

Quote:

Are you sure about this?

Very sure, but it's past promised ship date, so since nothing else is in your order you shouldn't have gotten that till January if it hadn't shipped

I really wonder what the hell is going on over there

EricJ · 11-24-2007, 12:26 AM

Um, I've also preordered the Harry Potter Set--which doesn't street till December--and WHV still auto-nags me twice a month that the set is "backordered" (oh, so you mean they haven't got it yet?) until they ship--

And I can't find where in the e-mail it's supposed to suggest that "they might cancel", since it mostly just mentions you have the option of cancelling a preorder if you want to. Like most preorder sites.

WickyWoo · 11-24-2007, 12:43 AM

Read closer

Quote:

Unless we hear from you within the next seven (7) days, it will be assumed that you have rejected any further delay and your back ordered items will be cancelled.

It's being looked into

EricJ · 11-24-2007, 05:00 AM

Again, this happened the same time I preordered the Popeye DVD set from WHV (couldn't help it, I'd had a discount coupon)--
I preordered in June, the set streeted in August, and I got "This set is backordered" notices twice a month all through June and July.
When logic would normally dictate that I wasn't supposed to worry about it yet.

I don't know what catalog glitch still makes their computer autoreponder classify "Preorders" in the same file as "Backorders", but I hate online catalog sites that do that!....Geez, they're annoying!!

RedIsNotBlue · 11-25-2007, 04:05 AM

Okay well I still haven't heard back from the Customer Service about cancelling my order and it has been well over 24 hours. I also am confused they say they don't charge your card until the item is shipped and the charge is already pending on my account??? I don't think I have ever seen that with a pre-order.

11-23-2007, 10:53 PM	#10
dgator783 Blu-ray Samurai Member since:Feb 2007 Location:Lakeland,FL 4K collection:377 Blu-ray collection:1521 Blu-ray reviews:11 Trading Score:14	they finally shipped out my Polar Express this week....that was bundled with Harry Potter...Id doubt theyd cancel the order if they fullfilled half of it already.... Last edited by dgator783; 11-23-2007 at 11:40 PM.

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11-23-2007, 06:33 PM	#2
WickyWoo Blu-ray Champion Member since:May 2007 Trading Score:2	Did you have anything else in that order? If so then it probably has been auto-triggered because by law any longer than 30 days they must get your permission, so the fact that items have shipped from your order but not that probably has triggered the email

11-23-2007, 09:26 PM	#5
blackhawktraffic Blu-ray Guru Member since:Aug 2007 Location:Upland, CA 4K collection:17 Blu-ray collection:18 Blu-ray reviews: 4 Trading Score:228	I emailed them saying i wanted to cancel an order, they said I had no order with them, which I do and then another one saying my HP movies would be delayed...they need to get their shit straight because they are all over the place.

11-23-2007, 09:32 PM	#6
RedIsNotBlue Blu-ray Ninja Member since:May 2007 Blu-ray collection:503 Digital collection:10 Trading Score:226	Yikes. Well I just put in my order the HP movies with the 25% off and everything went through fine. I will keep you guys updated this is my first experience buying from the WB site.

11-23-2007, 09:38 PM	#7
mgonzo2u Expert Member Member since:Jul 2007 Location:O.C. KOOK FOR LIFE Blu-ray collection:112	I received my Warner delayed HP set email on 11/20. It makes no mention of me needing to call or notify to KEEP my order. ************* Thank you for your recent order. Unfortunately, we are sorry to inform you that there will be a delay in shipping the following back ordered item(s). QTY Item 1 Harry Potter 1-5 Limited Edition Giftset (BD) Blu-Ray Price $83.22 (Savings $27.73) -------------------------------------------------------------------------- We will ship within the next thirty (30) days. It is quite possible that we could ship earlier. Be assured that your credit card has not been charged, as we have not shipped the product to you. If you wish to cancel your order please contact our Customer Service Department at (800)364-6928, Monday through Friday, 8 AM to 12:00 Midnight (EST), or send an email to whvcustserv@emsi.echomail.com. Best regards, WARNER HOME VIDEO Customer Service

11-23-2007, 10:39 PM	#9
badboi Special Member Member since:Sep 2007 Location:Atlanta	I got the same email about Harry Potter. Actually I got about four of them within the past month. I also have 3 orders still pending that should have been mailed out ages ago (old orders for catalog titles I ordered October 22nd). I emailed and cancelled all the orders with them. They seriously need to get their shit together. If they show up I'll refuse shipment. Already contacted American Express and told them not to process any requests from WHV. I re-ordered everything from Amazon and paid a bit more, but I know at least I'll get it. With Warner it's a crap shoot. I can do without their 25% discount just to avoid this nightmare. Never again from them.

11-23-2007, 10:56 PM	#11
RedIsNotBlue Blu-ray Ninja Member since:May 2007 Blu-ray collection:503 Digital collection:10 Trading Score:226	Geez now I am getting worried because I need it before Xmas.

11-23-2007, 11:08 PM	#13
katharsis Power Member Member since:Aug 2007 Location:SoCal Home Theater Gallery:16 Blu-ray collection:379 Blu-ray reviews:3 Trading Score:8	I am still waiting for: order placed on 9/6 Corpse Bride Blade Runner (I know this comes out in December) oder placed on 9/15 2001 A Clockwork Orange The Shining I got order delayed emails 3 times so far and called twice, and they stated it will be shipped within about 10 days now and they apologize blah blah, also supposed to get an extra coupon for future purchases, never gotten that one per phone call on 10/29 I give them until the end of this month, if nothing I will cancel all and also contact BBB ... it can't be that a company that size and reputation is allowing such crap to happen!!

11-23-2007, 11:30 PM	#14
jctash Active Member Member since:Jun 2007	SAme here, its taking forever to get orders, but my does not auto cancel. QTY Item 1 Polar Express (BD) Blu-Ray Price $14.96 (Savings $4.99) 1 Blade Runner: Complete Collector's Edition (BD) Blu-Ray Price $22.46 (Savings $7.49) 1 Twister (BD) Blu-Ray Price $14.97 (Savings $4.98) -------------------------------------------------------------------------------- We expect to ship within the next thirty (30) days. It is quite possible that we could ship earlier. Please be assured that your credit card has not been charged for these unshipped items. If you wish to cancel your order please contact our Customer Service Department at (800)364-6928, Monday through Friday, 8 AM to 12:00 Midnight (EST), or send an email to whvcustserv@emsi.echomail.com. Best regards, WARNER HOME VIDEO Customer Service

11-23-2007, 11:31 PM	#15
RedIsNotBlue Blu-ray Ninja Member since:May 2007 Blu-ray collection:503 Digital collection:10 Trading Score:226	Well I just requested my order to be canceled lets see what happens.

11-24-2007, 12:26 AM	#17
EricJ Banned Member since:Jul 2007 Location:The Paradise of New England Blu-ray collection:6	Um, I've also preordered the Harry Potter Set--which doesn't street till December--and WHV still auto-nags me twice a month that the set is "backordered" (oh, so you mean they haven't got it yet?) until they ship-- And I can't find where in the e-mail it's supposed to suggest that "they might cancel", since it mostly just mentions you have the option of cancelling a preorder if you want to. Like most preorder sites.

11-24-2007, 05:00 AM	#19
EricJ Banned Member since:Jul 2007 Location:The Paradise of New England Blu-ray collection:6	Again, this happened the same time I preordered the Popeye DVD set from WHV (couldn't help it, I'd had a discount coupon)-- I preordered in June, the set streeted in August, and I got "This set is backordered" notices twice a month all through June and July. When logic would normally dictate that I wasn't supposed to worry about it yet. I don't know what catalog glitch still makes their computer autoreponder classify "Preorders" in the same file as "Backorders", but I hate online catalog sites that do that!....Geez, they're annoying!!

11-25-2007, 04:05 AM	#20
RedIsNotBlue Blu-ray Ninja Member since:May 2007 Blu-ray collection:503 Digital collection:10 Trading Score:226	Okay well I still haven't heard back from the Customer Service about cancelling my order and it has been well over 24 hours. I also am confused they say they don't charge your card until the item is shipped and the charge is already pending on my account??? I don't think I have ever seen that with a pre-order.

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