Best Buy blu-ray buyer beware

[philsags]

This is my first post on this site but I have been buying blu-ray discs for quite awhile. However, just recently I purchased Shoot Em Up blu-ray at a Best Buy location only to find nothing in the case. I returned to the store only to find that they would not give me a copy of the movie nor would they provide me store credit or a refund. They told me I had to contact New Line Cinema. The service associates at the store didn't even know how to go about contacting the manufacturer. If anyone has ever experienced such a ridiculous policy or has even heard of this please just let me know. And next time you buy at Best Buy open your packages at the cashier's desk to make sure before dropping cash on anything.

Phil