buyer beware - inetvideo.com - Blu-ray Forum

#Darren · 05-05-2009, 04:28 PM

They advertise English language only covers but ship out dual language ones (not always but sometimes). Then they expect you to return the disk at your own expense (with no later refund for shipping cost). I can only assume if the disk was actually damaged they would also expect the buyer to pay the return postage!

I know they are Canadian, but they are deceptive in their advertising images (purposely or by mistake I do not know).

chantm · 05-05-2009, 04:34 PM

i thought it was well known that most of their blurays were bilingual editions.

jw · 05-05-2009, 04:34 PM

Quote:

Originally Posted by iDarren

They advertise English language only covers but ship out dual language ones (not always but sometimes). Then they expect you to return the disk at your own expense (with no later refund for shipping cost). I can only assume if the disk was actually damaged they would also expect the buyer to pay the return postage!

I know they are Canadian, but they are deceptive in their advertising images (purposely or by mistake I do not know).

Yep and they ship outta Canada and are extremely slow shippers for that reason. Avoid at all costs.

#Darren · 05-05-2009, 04:54 PM

Quote:

Originally Posted by chantm

i thought it was well known that most of their blurays were bilingual editions.

I have bought a fair few disks from them and only 2 were bilingual. ONE was advertised as such (The Mist - with only small subtle French text added - so I didn't mind), the other WASN'T (The Bank Job - with huge french text on the cover).

SDon1969 · 05-05-2009, 05:03 PM

No kidding?! I just ordered a DVD from them last week (Eden Lake for 5 bucks), they were listed as an Amazon third party vendor with good feedback, though.

http://www.amazon.com/gp/help/seller...A25UEPKZCB0F3D

Batman1980 · 05-05-2009, 05:04 PM

Yeah they try to pass off Canadian bilingual movies as American, I only ordered from them once and I'm never going to do it again. They didn't take as long as caiman or lilahs did though. Sad thing is lilahs is in the state right next to me!

jw · 05-05-2009, 05:07 PM

Quote:

Originally Posted by SDon1969

No kidding?! I just ordered a DVD from them last week (Eden Lake for 5 bucks), they were listed as an Amazon third party vendor with good feedback, though.

http://www.amazon.com/gp/help/seller...A25UEPKZCB0F3D

well 2% of 10,716 feedbacks for one month is 214.32 negatives

...Not great by any stretch

SDon1969 · 05-05-2009, 05:09 PM

Quote:

Originally Posted by jwbbud

well 2% of 10,716 feedbacks for one month is 214.32 negatives

...Not great by any stretch

So I guess I should expect a Canadian version of Eden Lake?

Batman1980 · 05-05-2009, 05:11 PM

No, I would just avoid them altogether. Any business that misrepresents what they're selling because they just don't care AND takes forever to ship your items is not a business that deserves your money.

jw · 05-05-2009, 05:12 PM

Quote:

Originally Posted by SDon1969

So I guess I should expect a Canadian version of Eden Lake?

lol, if it exists, I guess

. If you bought it from Amazon and that happens, complain to Amazon. Its against their own policy for sellers to list against the wrong upc/asin and if its bilingual, Its a different upc. i am sure they are considered a big seller to Amazon so not much will be done til alot of complaints are registered

SDon1969 · 05-05-2009, 05:14 PM

Quote:

Originally Posted by jwbbud

lol, if it exists, I guess

. If you bought it from Amazon and that happens, complain to Amazon. Its against their own policy for sellers to list against the wrong upc/asin and if its bilingual, Its a different upc. i am sure they are considered a big seller to Amazon so not much will be done til alot of complaints are registered

Good point, it is supposed to exactly match the Amazon listing & image. We'll see what happens, too late for me to cancel it.

Sussudio · 05-05-2009, 05:15 PM

ive bought from them a few times. i must say they have great customer service, but i wish i never had to use it to begin with. as people have said they have misleading listings for their products on amazon and apparently they don't find anything wrong with it (yes, i've brought it up with them), but they did let me return something i bought from them for a full refund plus they paid return shipping. but how long did it take for me to get that refund? maybe 2 weeks

if you buy directly from their site and have a problem you obviously have to go through their own CS department, but like jw said if you buy it off the marketplace amazon will have your back since it is against policy to post products with the wrong info.

if you find something on their site that's an amazing price and you can confirm it's the release you want, i'd say go for it. otherwise, like many are saying, avoid.

SDon1969 · 05-05-2009, 05:31 PM

Yup, a Canadian version is listed on their website, that's probably what I'll end up with...

Wreck · 05-05-2009, 05:42 PM

the worst part is , they have a canadian site and a us site .. .ca and .com (with different prices)... they also have an office in the US as well ... Wish they would just keep the US to US and Canada to Canada.

#Darren · 05-05-2009, 05:44 PM

Quote:

Originally Posted by Wreck

the worst part is , they have a canadian site and a us site .. .ca and .com (with different prices)... they also have an office in the US as well ... Wish they would just keep the US to US and Canada to Canada.

Hmm , well I've been ordering from the US .com site which makes the advertising deception even worse.

jw · 05-05-2009, 05:47 PM

Quote:

Originally Posted by Wreck

the worst part is , they have a canadian site and a us site .. .ca and .com (with different prices)... they also have an office in the US as well ... Wish they would just keep the US to US and Canada to Canada.

they wont, they are making money off the exchange rate on each sale, Smart business but pissing alot of people off.

Rhylliam · 05-05-2009, 07:14 PM

Being from Canada, I don't have much of an issue with these guys. But I only order from the inet.com site, where they DO advertise the Cdn covers/versions... They should not be allowed to list items on Amazon.com since the UPCs will not match etc. Since they are a a premium seller on amazon, they can actually create listings on their own showing the proper covers, but that would be too much work now wouldn't it lol.

#Darren · 05-24-2009, 04:31 PM

Well, I just played my first ever dodgy disk (and it's from inet). It freezes up in several spots (on both my players). I emailed them, and I expect that they will expect me to pay return shipping on the faulty disk (non refunded) before they send me a replacement.. Hope I am wrong.

thdeanmachine · 05-25-2009, 03:54 PM

I had nothing but great service from them. I ordered about 9 blus from them with the free shipping promo and only 3 had the dual language covers. Them being Canadian I actually expected more of them to have the french and english. The blus arrived within a week too. Pretty fast for free shipping from Canada. I can not complain about this place at all. Great prices and great service.

Sussudio · 05-25-2009, 03:56 PM

Quote:

Originally Posted by iDarren

Well, I just played my first ever dodgy disk (and it's from inet). It freezes up in several spots (on both my players). I emailed them, and I expect that they will expect me to pay return shipping on the faulty disk (non refunded) before they send me a replacement.. Hope I am wrong.

like i said in another inet thread, they have always paid return shipping for me when i return something to them. if they don't offer to, then use the live chat feature on their website and request it, stating very clearly your reasons why you should not have to pay to return a faulty disc that came from their warehouse.

05-05-2009, 04:28 PM	#1
#Darren Blu-ray Ninja Top contributor Member since:Feb 2008 Blu-ray collection:1471 Blu-ray reviews: 62 Timezone GMT: 0	buyer beware - inetvideo.com They advertise English language only covers but ship out dual language ones (not always but sometimes). Then they expect you to return the disk at your own expense (with no later refund for shipping cost). I can only assume if the disk was actually damaged they would also expect the buyer to pay the return postage! I know they are Canadian, but they are deceptive in their advertising images (purposely or by mistake I do not know).

05-05-2009, 05:15 PM	#12
Sussudio Blu-ray Champion Member since:Sep 2008 Blu-ray collection:1 Blu-ray reviews:1 Trading Score:11 Timezone GMT: -8	ive bought from them a few times. i must say they have great customer service, but i wish i never had to use it to begin with. as people have said they have misleading listings for their products on amazon and apparently they don't find anything wrong with it (yes, i've brought it up with them), but they did let me return something i bought from them for a full refund plus they paid return shipping. but how long did it take for me to get that refund? maybe 2 weeks if you buy directly from their site and have a problem you obviously have to go through their own CS department, but like jw said if you buy it off the marketplace amazon will have your back since it is against policy to post products with the wrong info. if you find something on their site that's an amazing price and you can confirm it's the release you want, i'd say go for it. otherwise, like many are saying, avoid. Last edited by Sussudio; 05-05-2009 at 05:21 PM.

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05-05-2009, 04:34 PM	#2
chantm Power Member Member since:Aug 2008 Blu-ray collection:11 Trading Score:80 Timezone GMT: 0	i thought it was well known that most of their blurays were bilingual editions.

05-05-2009, 05:03 PM	#5
SDon1969 Blu-ray Samurai Member since:Feb 2008 Location:Massachusetts Home Theater Gallery:32 Blu-ray collection:745 Blu-ray reviews:1 Trading Score:1 Timezone GMT: -5	No kidding?! I just ordered a DVD from them last week (Eden Lake for 5 bucks), they were listed as an Amazon third party vendor with good feedback, though. http://www.amazon.com/gp/help/seller...A25UEPKZCB0F3D

05-05-2009, 05:04 PM	#6
Batman1980 Blu-ray Jedi Member since:Feb 2009 Location:District 13 Home Theater Gallery:8 4K collection:146 Blu-ray collection:394 DVD collection:57 Blu-ray reviews:22 Trading Score:48 Timezone GMT: -6	Yeah they try to pass off Canadian bilingual movies as American, I only ordered from them once and I'm never going to do it again. They didn't take as long as caiman or lilahs did though. Sad thing is lilahs is in the state right next to me!

05-05-2009, 05:11 PM	#9
Batman1980 Blu-ray Jedi Member since:Feb 2009 Location:District 13 Home Theater Gallery:8 4K collection:146 Blu-ray collection:394 DVD collection:57 Blu-ray reviews:22 Trading Score:48 Timezone GMT: -6	No, I would just avoid them altogether. Any business that misrepresents what they're selling because they just don't care AND takes forever to ship your items is not a business that deserves your money.

05-05-2009, 05:31 PM	#13
SDon1969 Blu-ray Samurai Member since:Feb 2008 Location:Massachusetts Home Theater Gallery:32 Blu-ray collection:745 Blu-ray reviews:1 Trading Score:1 Timezone GMT: -5	Yup, a Canadian version is listed on their website, that's probably what I'll end up with...

05-05-2009, 05:42 PM	#14
Wreck Blu-ray Guru Member since:Jan 2008 Location:H-town To Indy PSNetwork: HERETOWRECK Trophy Level: (12) Blu-ray collection:249 Blu-ray reviews:7 Trading Score:58 Timezone GMT: -5	the worst part is , they have a canadian site and a us site .. .ca and .com (with different prices)... they also have an office in the US as well ... Wish they would just keep the US to US and Canada to Canada.

05-05-2009, 07:14 PM	#17
Rhylliam Contributor Top contributor Member since:Oct 2008 Location:Calgary, Alberta Home Theater Gallery:16 4K collection:1500 Blu-ray collection:9011 DVD collection:9466 Blu-ray reviews: 49 Trading Score:109 Timezone GMT: -6	Being from Canada, I don't have much of an issue with these guys. But I only order from the inet.com site, where they DO advertise the Cdn covers/versions... They should not be allowed to list items on Amazon.com since the UPCs will not match etc. Since they are a a premium seller on amazon, they can actually create listings on their own showing the proper covers, but that would be too much work now wouldn't it lol.

05-24-2009, 04:31 PM	#18
#Darren Blu-ray Ninja Top contributor Member since:Feb 2008 Blu-ray collection:1471 Blu-ray reviews: 62 Timezone GMT: 0	Well, I just played my first ever dodgy disk (and it's from inet). It freezes up in several spots (on both my players). I emailed them, and I expect that they will expect me to pay return shipping on the faulty disk (non refunded) before they send me a replacement.. Hope I am wrong.

05-25-2009, 03:54 PM	#19
thdeanmachine Active Member Member since:Apr 2009 Location:Fresno,CA 4K collection:459 Blu-ray collection:2719 DVD collection:322 Trading Score:7 Timezone GMT: -8	I had nothing but great service from them. I ordered about 9 blus from them with the free shipping promo and only 3 had the dual language covers. Them being Canadian I actually expected more of them to have the french and english. The blus arrived within a week too. Pretty fast for free shipping from Canada. I can not complain about this place at all. Great prices and great service.

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