Funny, I just now noticed this...

[maxmcleod]

Do you think there is a lawsuit in this?

on cyberlinks website... this is posted for Pdvd ultra

PowerDVD Ultra Upgrade
Play all Blu-ray, HD DVDs and DVDs flawlessly. Starting from only $59.

I think we all know this isn't the case... haha

[PIHB]

why would there be? i guess i dont get what is wrong with a software that does it all?

[maxmcleod]

for the simple fact that they advertise the software to "Play all Blu-ray, HD DVDs and DVDs flawlessly"
when it does not play ALL movies...
Granted it does for some people, but not everyone, even people with the same setup as someone that it does play all movies for, can have playback problems.

[maxmcleod]

I for one am having a nightmare with cyberlink, who decided today to delete the last two correspondence in my support history on their site...

Their software does not play 4 of my movies at all, and I know anyone that has 3:10 to Yuma, it doesn't play those movies "Flawlessly"

False claims and promises have gotten many companies in the past in trouble... I for one feel a little shat on about the fact that I bought their crummy software in the hopes it would play my movies, and I have yet to watch 4 of them because they didn't meet their promise.

Their support tickets have yet to be any help except to waste my time.

[PIHB]

i am sure they have a catch 22 in the fine print that says some discs need firmware updates or yadda yadda

[maxmcleod]

no they don't... its just as plain as that...

Go to www.cyberlink.com
Click store...
Look on the right hand side under hot links...
it says play all flawlessly...
no catch...
Then Click the link.... No where does it say a damn thing about any updates, or problems...
From there it keeps going to your cart, where you would buy, and not once in that whole process are you warned about the possibility of the software not meeting its intial promise to "Play all Blu-ray, HD DVDs and DVDs flawlessly."

[Blu-ray Fanatic]

Originally Posted by maxmcleod

Do you think there is a lawsuit in this?

on cyberlinks website... this is posted for Pdvd ultra



I think we all know this isn't the case...

There always seems to be a catch to everything

[syncguy]

Most likely, Cyberlink must have tested and found out that "all disks" are working. "all disks" could be a 20% random sample of all published disks. If this is the case, statistically they can apply their results to all published disks with some confidence. If they are making a false claim without proper testing, they have a case to answer. The problem with PC is that it is a very complex device. Although it has worked in a certain PC configuration, it may not work in other configurations.

[maxmcleod]

yeah its just lame, i hate companies that don't offer good customer service... I wish there were more companies out there like LG, Mitsubishi, Zappos, etc, that know how to treat a customer when it comes to complaints, problems, and troubleshooting.

Those companies are excellent at helping you out until you feel at ease.

[Lord_Stewie]

seriously cyberlink been screwing a lot lately. But I don't see the potential of a lawsuit. unless a customer complains and sue for how much his/her support + money spent and not to forget the bad customer service sucks and don't matter.

definitely their behavior is similar to Microsoft.

[maxmcleod]

Originally Posted by shadblz

seriously cyberlink been screwing a lot lately. But I don't see the potential of a lawsuit. unless a customer complains and sue for how much his/her support + money spent and not to forget the bad customer service sucks and don't matter.

definitely their behavior is similar to Microsoft.

actually i've had really good luck with microsoft support, i wouldn't call it 5 star service, but its better than people give it credit for.
I would put ms service well above that of pdvd