Sony Firmware for XBR2 And XBR 3...

[Moefiz]

Sony has a firmware update for there XBR 2 and XBR 3...
http://esupport.sony.com/perl/compat...ort_article225

Just passing the imformation along...

[SHines-IT]

Hmmm, how on earth would upgrade the firmware on TV?

[mike79]

There is a USB port on the back. This update is old and you are only able to get it if you have an earlier model. It supposedly fixes the clouding issue which it doesn't.

[RandDawg]

Originally Posted by Moefiz

Sony has a firmware update for there XBR 2 and XBR 3...
http://esupport.sony.com/perl/compat...ort_article225

Just passing the imformation along...

I've just spent 3 hours on the phone with customer support and after all that they finally connected me to a supervisor that only spoke spanish.

Now, I am just going to go and file a small claims court lawsuit and they can waste at least $1000 by paying a lawyer to appear. I will never buy another sony product again.

[SHines-IT]

Originally Posted by RandDawg

I've just spent 3 hours on the phone with customer support and after all that they finally connected me to a supervisor that only spoke spanish.

Now, I am just going to go and file a small claims court lawsuit and they can waste at least $1000 by paying a lawyer to appear. I will never buy another sony product again.

We need more details...

[RandDawg]

Originally Posted by SHines-IT

We need more details...

Well, I went to that link and tried to see if my tv was shipped with that firmware update or if it was lacking as I bought my 52xbr3 in Dec. 2007.

On the site, you can only select the 42 and 46 xbr2 or 3 but not the 52 so I couldn't enter my serial number and get any info.

So I called the CS number and I spoke to a lady and explained to her exactly what I just said. after explaining it all she asked me what the problem was that I had with the tv. This made me upset and after awhile she claimed that there wasn't any firmware updates. I asked how that could be when it was on the sony website and she just repeated the same thing. I then asked to speak to a supervisor and was told there are "no supervisors". I kept pressing her for a name of her supervisor and eventually she started asking me why I didn't want to talk to her.

I hung up at that point and tried to find some contact info online but wasn't able to find anything so I called back and got a guy this time. I immideately asked to speak to his supervisor and he tried to do the same thing and give me the runaround. This guy wouldn't give me his name, he said he would try to find a supervisor and I pressed for the supervisors name which he replied that he didn't know.

I then said "you don't know the name of your supervisor" to which he said there are a lot and he didn't know who he would find. I then gave him my phone number and name thinking he was going to go look for the supervisor and after 20 minutes on hold he got back on the line and said that he couldnt' find the file for my t.v. only my blu ray player. I then asked why he was looking for the file when he was supposed to be getting his supervisor. Then he hung up on me.

I then called a third time and this time I waited about 40 minutes on hold before I could get through. I got a different guy this time and I think he said his name was Jeb but it wasn't very clear. I did the same thing as before saying that I wanted to speak to a supervisor regarding my tv and the subsequent poor CS. After about 5 minutes with him he transffered me to a supposed supervisor however she only spoke spanish and the only thing she could say to me was that it was spanish only.


During all of it though I found this

http://www.thisisby.us/index.php/con...d_sony_and_won

So, I think I will go downtown on Wednesday and file a small claims case against sony and let them spend the money on an attorney to send one out for the hearing. It will cost me $25 for the filing fee but it will cost them a lot more.

I should say though that I called Magnolia HiFi (where I bought my tv) to see if I could get a hold of a person that works for sony as opposed to the CS and he is going to have their service dept. find out whether or not my tv has the update or even needs it.

If anybody has any contact info for anybody that works for sony corporate please let me know.

[RandDawg]

The spanish speaking supervisor hung up on me too. When I said "I only speak english, I was transferred to you"

[steve1971]

Originally Posted by RandDawg

Well, I went to that link and tried to see if my tv was shipped with that firmware update or if it was lacking as I bought my 52xbr3 in Dec. 2007.

On the site, you can only select the 42 and 46 xbr2 or 3 but not the 52 so I couldn't enter my serial number and get any info.

So I called the CS number and I spoke to a lady and explained to her exactly what I just said. after explaining it all she asked me what the problem was that I had with the tv. This made me upset and after awhile she claimed that there wasn't any firmware updates. I asked how that could be when it was on the sony website and she just repeated the same thing. I then asked to speak to a supervisor and was told there are "no supervisors". I kept pressing her for a name of her supervisor and eventually she started asking me why I didn't want to talk to her.

I hung up at that point and tried to find some contact info online but wasn't able to find anything so I called back and got a guy this time. I immideately asked to speak to his supervisor and he tried to do the same thing and give me the runaround. This guy wouldn't give me his name, he said he would try to find a supervisor and I pressed for the supervisors name which he replied that he didn't know.

I then said "you don't know the name of your supervisor" to which he said there are a lot and he didn't know who he would find. I then gave him my phone number and name thinking he was going to go look for the supervisor and after 20 minutes on hold he got back on the line and said that he couldnt' find the file for my t.v. only my blu ray player. I then asked why he was looking for the file when he was supposed to be getting his supervisor. Then he hung up on me.

I then called a third time and this time I waited about 40 minutes on hold before I could get through. I got a different guy this time and I think he said his name was Jeb but it wasn't very clear. I did the same thing as before saying that I wanted to speak to a supervisor regarding my tv and the subsequent poor CS. After about 5 minutes with him he transffered me to a supposed supervisor however she only spoke spanish and the only thing she could say to me was that it was spanish only.


During all of it though I found this

http://www.thisisby.us/index.php/con...d_sony_and_won

So, I think I will go downtown on Wednesday and file a small claims case against sony and let them spend the money on an attorney to send one out for the hearing. It will cost me $25 for the filing fee but it will cost them a lot more.

I should say though that I called Magnolia HiFi (where I bought my tv) to see if I could get a hold of a person that works for sony as opposed to the CS and he is going to have their service dept. find out whether or not my tv has the update or even needs it.

If anybody has any contact info for anybody that works for sony corporate please let me know.

Man that sucks. I have had nothing but good experiences with Sony's customer service dept. I call the customer service line and they are always speaking english and they are very helpful in every way thats when I have a problem that is and thats very rare when it comes to Sony products in general. I guess I am one of the lucky ones.

[RandDawg]

maybe I should just call and tell them I have clouding problems and I want them to fix it.

[mike79]

Originally Posted by RandDawg

maybe I should just call and tell them I have clouding problems and I want them to fix it.

Good luck with that. I fought for 3 months when I got my xbr 2. THey finally replaced it though. It was a lot of aggrivation. They told me my serial number did not have the problem, when someone finally came to look at it, they said it was the worst case they ever saw.