Help Needed

[Zelda]

Hi Everyone,

Hope someone can help me as I am having difficulty with a new portable BD dvd drive namely the panasonic uj 120. Initially it worked ok , but for some reason it has stopped. When I plug it in the usb my pc starts looking for the drivers, then i get a message 'a problem occured during hardware installation your drive may not work properly'. I have tried looking for it in 'my computer' but the drive is not acknowledged.

Running xp home, have no software unforunately to enable me to re install drivers.

Much appreciated
Zelda

[ckent22]

Originally Posted by Zelda

Hi Everyone,

Hope someone can help me as I am having difficulty with a new portable BD dvd drive namely the panasonic uj 120. Initially it worked ok , but for some reason it has stopped. When I plug it in the usb my pc starts looking for the drivers, then i get a message 'a problem occured during hardware installation your drive may not work properly'. I have tried looking for it in 'my computer' but the drive is not acknowledged.

Running xp home, have no software unforunately to enable me to re install drivers.

Much appreciated
Zelda

Do the minimum system requirements for the drive fit your CPU setup? Sounds like the problem is they don't.

[Zelda]

Thanks for your quick response. I'm a bit of a novice can you explain to me what you mean.
Thanks

[ckent22]

Originally Posted by Zelda

Thanks for your quick response. I'm a bit of a novice can you explain to me what you mean.
Thanks

If you still have the box the drive came on, then check for the minimum system requirements like the Operating system that the drive requires, how much memory, etc.

If they match up with your system then it should work.

As far as the drivers situation do you have a installation CD that came with the drive? If you have that installation CD, then check first for the minimum system requirements, and if they match then reinstall the drive.

[Zelda]

Unfortunately I dont have a disc, however the ,literature states that windows xp installs the driver automatically, it does not say much else.
Sorry I,m not much help!

[doctorD]

1) How many hard drives do you have?
2) Of the drives, do you have any partitioned?
3) Do you have any portable/external usb drives attached? (i.e. how may usb devices do you have attached?) Also, if you have a usb hub attached, how many devices do you have attached to the hub?

Sometimes Windows reacts this way if you have several usb devices attached.

[doctorD]

Originally Posted by Zelda

Hi Everyone,

Hope someone can help me as I am having difficulty with a new portable BD dvd drive namely the panasonic uj 120. Initially it worked ok , but for some reason it has stopped. When I plug it in the usb my pc starts looking for the drivers, then i get a message 'a problem occured during hardware installation your drive may not work properly'. I have tried looking for it in 'my computer' but the drive is not acknowledged.

Running xp home, have no software unforunately to enable me to re install drivers.

Much appreciated
Zelda

What Service Pack are you running for XP Home?

Also, have you tried googling for the drivers?

[Zelda]

I am running service pack 3 on xp. I do have 2 hard drives. However have same issue on my laptop running vista. Do you think it could be a problem with the drive itself. When I first plugged it in it was fine.

[Zelda]

Also not had much success googling for the drivers.

[doctorD]

Try a couple things:

Option 1:
Check to see if drive shows up in "My Computer"
1) disconnect the usb plug for your blu ray drive
2) Select Start menu\My Computer
3) Plug in your Blu ray drive via usb.
4) Check to see if the drive appears
5) If error prompt appears again with no drive showing up then leave drive plugged in and try next option.

Option 2:
Check Device Manager for blu ray drive
1) Select Start menu and right-click "My Computer"
2) Select "Properties"
3) Select "Hardware" tab in window that opens
4) Select "Device Manager" button
5) Look to see if Blu ray drive is listed (should be listed by itself)
6) If listed, select the "+" symbol and then right-click and select "Properties"

If there look to see what the "Device Status" says. Also, you can select the "Driver" tab and "Uninstall" button to remove the driver. You can then unplug the blu ray drive and re-plug it in to see if it will install it correctly.

[Zelda]

Tried all this, unfortunately still wont work.