My Sixaxis, Dualshock 3 and BD remote do not stay paired

[reiella]

Well, do you happen to your system's serial number off the top of your head?

If not, even if the resolution turns out to be RMA, you'll need to be next to your PS3.

Further, unless you want to lie, you'll need to be next to the PS3 to verify, at the time of the call, that none of the seals have been broken [with or without your knowledge].

Most likly, Agent #2 couldn't hear you, and Agent #1 could well have been an accident [or it could have been trouble on your companies switch, given that you had poor signal quality on the subsequent attempt].