MoviePass

[Toasterlad]

Originally Posted by Obi-Wan Jabroni

Technically it's against the TOS, but it can be done if you're willing to drive to the theater to buy your ticket in advance. Just check in for something else that's playing the night that you're there, and instead of buying that ticket, just buy the advance ticket instead.

Great tip, thanks!

[Toasterlad]

Originally Posted by Cobb

Hate seeing all these people without cards going on a month now, but just bear in mind they were not expecting this amount of interest. At the time they had a staff of 9 people. Not making excuses for them, but going from 22k subscribers (as of 2014) to hundreds of thousands overnight isn't something any small business can smoothly transition to.

Speaking only for myself, I wasn't so much upset at the understandable delay, but at the poor way it was handled. They pushed the expected date of delivery back THREE times, and were far from transparent about the issue. Not to mention that the screwup with the card ordering was very unprofessional. Had they come clean about the error, and promised to prioritize the initial subscribers, and DONE so, instead of continuing to fill later orders as well, I doubt nearly as many people would be angry, including me.

[bornthisway]

I opened a support ticket last Wednesday about the errors I'm getting using the app for e-ticketing, still no card. Saying I don't have an active card yet it was activated on 9-3-17. Still no word on the support ticket, very annoyed.

[eightslicesofpie]

Originally Posted by Toasterlad

Speaking only for myself, I wasn't so much upset at the understandable delay, but at the poor way it was handled. They pushed the expected date of delivery back THREE times, and were far from transparent about the issue. Not to mention that the screwup with the card ordering was very unprofessional. Had they come clean about the error, and promised to prioritize the initial subscribers, and DONE so, instead of continuing to fill later orders as well, I doubt nearly as many people would be angry, including me.

Not to mention sending cards so wildly out of order

most of us who've been waiting a month+ are the ones who ordered day one and two, while people who ordered weeks later got cards already, that's what's frustrating about it. Plus of course what you mentioned about their responses either being vague or untrue

[noirjunkie]

Still no card for me, and it's now been over a month.

Originally Posted by Cobb

Hate seeing all these people without cards going on a month now, but just bear in mind they were not expecting this amount of interest. At the time they had a staff of 9 people. Not making excuses for them, but going from 22k subscribers (as of 2014) to hundreds of thousands overnight isn't something any small business can smoothly transition to.

They weren't expecting this level of interest, but they should have.

[A Sith Lord?]

Yeah. They better offer those of us who had to wait a month+ for the card a month free or half off a few months or something. This has just become comical now.

[cinemaphile]

Originally Posted by Batman90

The CEO said people who ordered August 15 and past their card won't ship until The first week of October. So yeah I wasn't going to wait that long after paying for something that was supposed to be here in 7 to 10 days.

That's not what he said at all. He said "We will ship all backlogged cards by Sep 28 which means they will arrive by Oct 8", meaning they will be caught up from all backlogged orders by then. The ones ordered earlier like August 15-20 should be shipping now (if not already shipped) and arrive any day now.

[FilmKoala]

Of the 6 movies I've seen with MoviePass so far (Atomic Blonde, Wind River, Girls Trip, Home Again, mother!, The Hitman's Bodyguard) 5 of them are things that I wouldn't have paid to see otherwise. If everything works out I plan on seeing three more movies this week, and two of those I wouldn't have paid to see either.

[eightslicesofpie]

Originally Posted by cinemaphile

That's not what he said at all. He said "We will ship all backlogged cards by Sep 28 which means they will arrive by Oct 8", meaning they will be caught up from all backlogged orders by then. The ones ordered earlier like August 15-20 should be shipping now (if not already shipped) and arrive any day now.

We can only hope, my friend..

[dakkuri]

I am being charged again for MoviePass and I havent received the card yet and I haven't used it once. I signed up August 13th.

Are they serious?

[Cobb]

Originally Posted by dakkuri

I am being charged again for MoviePass and I havent received the card yet and I haven't used it once. I signed up August 13th.

Are they serious?

Definitely reach out to them via Twitter or Facebook and I'm sure they'll get that corrected. Imagine it's automated.

[dakkuri]

Originally Posted by Cobb

Definitely reach out to them via Twitter or Facebook and I'm sure they'll get that corrected. Imagine it's automated.

I have contacted them 3 times via email and I never get a reply. I get an automated "Supported Theaters" reply. I thought I wasn't supposed to be charged again until after I get the card, a month after since I was initially charged the day I signed up?

[eightslicesofpie]

Originally Posted by dakkuri

I have contacted them 3 times via email and I never get a reply. I get an automated "Supported Theaters" reply. I thought I wasn't supposed to be charged again until after I get the card, a month after since I was initially charged the day I signed up?

Their customer service sucks right now because they keep getting swamped with angry people who haven't gotten cards yet. Hopefully once things settle down they'll be way more responsive.

In the meantime, the seemingly best way to get ahold of them is to send a DM to the official twitter account @Moviepass and then tweet at them (probably numerous times) whenever you see they're replying to people, telling them that you DM'ed them

It's convoluted and irritating but that's the reality of the situation right now until they have more employees + not thousands of people yelling at them on social media/emails every day

[Cobb]

Originally Posted by dakkuri

I have contacted them 3 times via email and I never get a reply. I get an automated "Supported Theaters" reply. I thought I wasn't supposed to be charged again until after I get the card, a month after since I was initially charged the day I signed up?

Well shit . Same thing happened with a buddy of mine (been using the service for 3 years) about 3 weeks ago when he forgot to change his card on his account since he had gotten a new one. Took him over 20 messages via Facebook/Twitter to get it corrected. He was finally able to get responses via Twitter after repeatedly tweeting them.

EDIT - Post above me explains my thoughts better, read that.

[unsung122212]

Originally Posted by dakkuri

I have contacted them 3 times via email and I never get a reply. I get an automated "Supported Theaters" reply. I thought I wasn't supposed to be charged again until after I get the card, a month after since I was initially charged the day I signed up?

Did you try to do an eticket when the app showed the last four digits of your Moviepass card by using the last four digits shown in the app? There were some that bascially activated their card when they tried to checkin to see if any theaters around them offered eticket ing the first couple weeks of the new pricing plan started.

[LynxFX]

I signed up on the 15th, got card on Aug 25th (and activated it for first time) and just checked that my next billing cycle starts on Sept 25th. So in this case they didn't start the month until I activated.

If anyone is curious, go to your profile and click Plan Information. It should show the next bill date.

If it is already charging for people that didn't get their card after a month's time, my guess is that their automated system was never setup for the case that you wouldn't receive your card within that first month.

Give it some time. We are only talking about $10, they'll get it sorted out.

[dakkuri]

On twitter do you tweet to them, or message them?

[cinemaphile]

Here is something troubling, and hopefully someone can set my mind at ease:

When I look on the app under my account > Shipping Address , instead of my full address it has half of it replaced with ##.
Like instead of 1234 BluRay Drive (example, not my real address, duh ), it has "123##########ve"

I was worried that my address got messed up so it won't get shipped to me correctly. So I went in and changed the address, and it still shows up with the ### again whenever I check it there.

Is this how everyone's address displays on the app? Especially those who have already gotten their card? I would hate to think now I have an even longer wait because of some weird glitch in my account.

[dncpunke]

Originally Posted by cinemaphile

Here is something troubling, and hopefully someone can set my mind at ease:

When I look on the app under my account > Shipping Address , instead of my full address it has half of it replaced with ##.
Like instead of 1234 BluRay Drive (example, not my real address, duh ), it has "123##########ve"

I was worried that my address got messed up so it won't get shipped to me correctly. So I went in and changed the address, and it still shows up with the ### again whenever I check it there.

Is this how everyone's address displays on the app? Especially those who have already gotten their card? I would hate to think now I have an even longer wait because of some weird glitch in my account.

Is how my address is shown as well

[LynxFX]

Yup my address is 709##############021