Sony UBP-X800 4K UHD Blu-ray player

[LordoftheRings]

Originally Posted by jasdelta

Yes it does it with several discs, even after doing a reset.

What do you think it could be, a misaligned laser mechanism?

[blue_volvo]

Originally Posted by LordoftheRings

Here's your answer: https://www.ifixit.com/Answers/View/...+compatibility

- "My UBP X800 is labeled 120v but works great with 220v. I have checked the inside power supply and some pieces says 250v."

- "I've confirmed it! My x800 works fine on 220V! Thanks!!! "

- "Also concur. I am setting up my Sony UBP-X800 labels 120v ~ 60hz as I typed this and it is currently working on 220v.
I also have an 120v ~ PS3 for over 7 yrs now connected to 220v and it works fine when I use it."

So as long as all of the players used above were stock, I'm feeling more confident.

I haven't seen the player in person in Europe, but in images online (such as on Sony's .co.uk website) the backplate is identical to the US version. But that could be explained by not bothering to take an image of the real european rear of the unit.

I'll still probably pop that cover off, just to make sure...

[DJR662]

I have a question regarding getting audio to work the way I want it.

I have my X800 directly connected to the TV via HDMI1, HDMI2 is for audio and connected to my non HDR receiver. However I have to press the designated HDMI port on the receiver's remote each time in order to get sound. No biggie for me really but it is for the missus when she is using the X800's Netflix and Youtube apps.

So I connected a coax cable from the X800 to the receiver also, thinking it would automatically send sound through it as well. Unfortunately it will only do that when HDMI1 is chosen for sound output, not when HDMI2 has been selected.

Anyone knowns if it is possible to use HMDI2 as sound output as well as getting sound from the coax output?

[megal0maniak]

I have my X800 connected to my Sony receiver via HDMI 2 and I would also have to press the designated HDMI port on the receiver's remote too. I went into the setup menu on the X800 and disabled the HDMI controller and it fixed the problem for me.

[DJR662]

Originally Posted by megal0maniak

I have my X800 connected to my Sony receiver via HDMI 2 and I would also have to press the designated HDMI port on the receiver's remote too. I went into the setup menu on the X800 and disabled the HDMI controller and it fixed the problem for me.

Thanks.

You mean disabling HDMI CEC on the X800? So by doing this and then selecting the HDMI port on the TV to which the X800 is connected to, it will then automatically select the HDMI 2 audio output?

Not at home right now so I can't try it for myself.

[megal0maniak]

So your gonna want to go into your X800 setup menu and then you want to go into "system settings". From there select the "HDMI Setting" option. Inside that menu you will see an option for "Control for HDMI". Turn that to "Off". Back out of that menu and then go into the "HDMI Audio Output" menu. Make sure you have that set to "HDMI 2". Then you should be good to go. This is the method that worked for my setup.

[DJR662]

Originally Posted by megal0maniak

So your gonna want to go into your X800 setup menu and then you want to go into "system settings". From there select the "HDMI Setting" option. Inside that menu you will see an option for "Control for HDMI". Turn that to "Off". Back out of that menu and then go into the "HDMI Audio Output" menu. Make sure you have that set to "HDMI 2". Then you should be good to go. This is the method that worked for my setup.

Will give it a try as soon as I get home. The downside to this if I'm not mistaken, is losing HDMI CEC functionality.

Thanks for pointing it out though.

[HD Goofnut]

Originally Posted by DJR662

I have a question regarding getting audio to work the way I want it.

I have my X800 directly connected to the TV via HDMI1, HDMI2 is for audio and connected to my non HDR receiver. However I have to press the designated HDMI port on the receiver's remote each time in order to get sound. No biggie for me really but it is for the missus when she is using the X800's Netflix and Youtube apps.

So I connected a coax cable from the X800 to the receiver also, thinking it would automatically send sound through it as well. Unfortunately it will only do that when HDMI1 is chosen for sound output, not when HDMI2 has been selected.

Anyone knowns if it is possible to use HMDI2 as sound output as well as getting sound from the coax output?

I found a decent workaround for this as I have a similar setup. I just ran optical from my display to my receiver when the display is used for Amazon streaming. If I want to use VUDU then I do it from the X800 and use HDMI 2 to get better audio since optical maxes out at DD 5.1 640kbps. This way my wife doesn't have to turn on the player and use another remote.

[DJR662]

Originally Posted by HD Goofnut

I found a decent workaround for this as I have a similar setup. I just ran optical from my display to my receiver when the display is used for Amazon streaming. If I want to use VUDU then I do it from the X800 and use HDMI 2 to get better audio since optical maxes out at DD 5.1 640kbps. This way my wife doesn't have to turn on the player and use another remote.

Well in my case the missus has to use the apps from the player since I have disconnected both my TVs from the internet for the time being (at least until I succesfully have removed the dreadful Samba app, and even then I just might leave them disconnected all together anyway).

The problem is when selecting HDMI 2 for audio output (which I need to be able to have lossless audio during disc playback), the X800 will not simultaneously send out audio through ARC and/or coax (which I want it to do also for when my girlfriend uses the Netflix and Youtube apps).

Incidentally when I had the Panasonic UB900 connected to the same receiver also using the dual HDMI outputs to split picture and audio, it did send out sound through HDMI 2 and through ARC at the same time.

[HD Goofnut]

Originally Posted by DJR662

Well in my case the missus has to use the apps from the player since I have disconnected both my TVs from the internet for the time being (at least until I succesfully have removed the dreadful Samba app, and even then I just might leave them disconnected all together anyway).

The problem is when selecting HDMI 2 for audio output (which I need to be able to have lossless audio during disc playback), the X800 will not simultaneously send out audio through ARC and/or coax (which I want it to do also for when my girlfriend uses the Netflix and Youtube apps).

Incidentally when I had the Panasonic UB900 connected to the same receiver also using the dual HDMI outputs to split picture and audio, it did send out sound through HDMI 2 and through ARC at the same time.

I see what you're saying. Yeah, I ran wired through everything in my setup including the TV so my family is able to stream without any buffering.

[Iain-]

Originally Posted by DJR662

Well in my case the missus has to use the apps from the player since I have disconnected both my TVs from the internet for the time being (at least until I succesfully have removed the dreadful Samba app, and even then I just might leave them disconnected all together anyway).

The problem is when selecting HDMI 2 for audio output (which I need to be able to have lossless audio during disc playback), the X800 will not simultaneously send out audio through ARC and/or coax (which I want it to do also for when my girlfriend uses the Netflix and Youtube apps).

Incidentally when I had the Panasonic UB900 connected to the same receiver also using the dual HDMI outputs to split picture and audio, it did send out sound through HDMI 2 and through ARC at the same time.

Alternatively, you could use a Harmony remote to set all this up beforehand. That way you'll never have to worry of it again.

[eddievanhalen]

After two weeks I got my X-800 repaired today. These guys at Sony Spain or Sony Europe, which is in Holland, I don't know who takes the decisions, are crazy.
They changed EVERYTHING inside my X-800,the repair guy showed me all the two different circuit boards plus the disc drive they removed from my X-800 that are supposed to be faulty. The only thing that remains from my original X-800 is the chasis frame,the outside and the power cord. It would sure have cost Sony less to give me a new player like I ask them and not having a customer waiting for two weeks to get his player back.
Next time I see an interesting Sony component I'll think twice before buying.

[ChicagoMike]

Ok, I am not happy with Sony right now. For weeks I have been trying to get them to resolve a problem with my X800 not playing The Hitman's Bodyguard 4K disc (tried three brand new copies, all locked up the player). At first they told me "if other 4K movies play, then the player is fine." Eventually they agreed that the player should be able to play the Hitman's Bodyguard 4K disc. Then I spent another week trying to get them to either repair or replace my player. They finally called me today and said I can ship my player back to them, and I will get a check for what I paid for the player. The problem is that I bought the player when it was on sale for $150. I told the rep on the phone that I can't replace the player for that amount (I see it for $279 online). I asked him to either repair or replace my player. He said "sorry, this is the only option."

They have spent so much time and effort making sure that I don't get a player that works without spending more money. Unbelievable!

[HD Goofnut]

Originally Posted by ChicagoMike

Ok, I am not happy with Sony right now. For weeks I have been trying to get them to resolve a problem with my X800 not playing The Hitman's Bodyguard 4K disc (tried three brand new copies, all locked up the player). At first they told me "if other 4K movies play, then the player is fine." Eventually they agreed that the player should be able to play the Hitman's Bodyguard 4K disc. Then I spent another week trying to get them to either repair or replace my player. They finally called me today and said I can ship my player back to them, and I will get a check for what I paid for the player. The problem is that I bought the player when it was on sale for $150. I told the rep on the phone that I can't replace the player for that amount (I see it for $279 online). I asked him to either repair or replace my player. He said "sorry, this is the only option."

They have spent so much time and effort making sure that I don't get a player that works without spending more money. Unbelievable!

I would take the $150 and get you one that is that price is lower. I have heard good things about the LG.

[Cortiz]

Originally Posted by ChicagoMike

Ok, I am not happy with Sony right now. For weeks I have been trying to get them to resolve a problem with my X800 not playing The Hitman's Bodyguard 4K disc (tried three brand new copies, all locked up the player). At first they told me "if other 4K movies play, then the player is fine." Eventually they agreed that the player should be able to play the Hitman's Bodyguard 4K disc. Then I spent another week trying to get them to either repair or replace my player. They finally called me today and said I can ship my player back to them, and I will get a check for what I paid for the player. The problem is that I bought the player when it was on sale for $150. I told the rep on the phone that I can't replace the player for that amount (I see it for $279 online). I asked him to either repair or replace my player. He said "sorry, this is the only option."

They have spent so much time and effort making sure that I don't get a player that works without spending more money. Unbelievable! [emoji35]

This is highly unusual. Sony normally ask to send the player in for repairs and if it can't be repair, or it's too expensive to fix, they'll replace it. How the hell do they skip all of this and just offer you a check? That makes no sense at all. I suggest you give them a call again, and used a relative name and address just to start a new process and see if they give you the option to repair or replace. I suspect the refund thing was an error made by someone who does not really know what they are doing and/or just being lazy and wanted the easy way out.


Sent from my iPhone using Tapatalk

[eddievanhalen]

Originally Posted by Cortiz

This is highly unusual. Sony normally ask to send the player in for repairs and if it can't be repair, or it's too expensive to fix, they'll replace it. How the hell do they skip all of this and just offer you a check? That makes no sense at all. I suggest you give them a call again, and used a relative name and address just to start a new process and see if they give you the option to repair or replace. I suspect the refund thing was an error made by someone who does not really know what they are doing and/or just being lazy and wanted the easy way out.


Sent from my iPhone using Tapatalk

That is for Sony US. My X-800 stopped working almost three weeks ago, it didn't recognized any kind of disc. It took them a bit over two weeks to get it repaired, they changed ALL the innards of the player, they showed me the two circuit boards (or they were three?) and the disc reading unit. All that's left of my old X-800 is the chassis frame, power cord and the outside. I'm sure it would have been cheaper to give me a new player.

[Derek21023]

Does anyone else find their 800 really slow at scrolling through a list of movies on a USB 3.0 drive?

Sent from my Pixel 2 XL using Tapatalk

[HD Goofnut]

Originally Posted by Derek21023

Does anyone else find their 800 really slow at scrolling through a list of movies on a USB 3.0 drive?

Sent from my Pixel 2 XL using Tapatalk

In case you're wondering it's easier to make your own network and run straight from the hard/flash drives. I did this and it's much faster than waiting on a player to access and scroll.

[Iain-]

Originally Posted by HD Goofnut

In case you're wondering it's easier to make your own network and run straight from the hard/flash drives. I did this and it's much faster than waiting on a player to access and scroll.

Indeed.

Life's good with a 1000-Base-T ethernet backbone. AKA gigabit ethernet.

[TinGeek]

Originally Posted by Ben_UK

Any ideas why Dunkirk won't pass HDR any more to my LG C7? Just reverts to standard SDR...

Maybe a cable issue. It's a cheap fix if that's what it turns out to be.
Just to be sure I'm replacing my old cables with Monoprice certified premium cables to eliminate cable issues when I setup my new stuff (Oled TV, sound system, speakers, 4K BD player, etc).