Sony UBP-X800 4K UHD Blu-ray player - Page 190 - Blu-ray Forum

PaulGo · 08-17-2018, 12:03 AM

I just tried YouTube and it works without any problems.

PaulGo · 08-17-2018, 12:03 AM

Quote:

Originally Posted by LordoftheRings

Who runs YouTube, Microsoft?

Google

LordoftheRings · 08-17-2018, 12:08 AM

I'm not a YouTube expert but it's not perfect, far from perfect.

* Would it be best to uninstall it then reinstall it?

Ianzombie · 08-17-2018, 12:54 PM

I have the same problem with YouTube. Apparently in most cases a full factory reset is the only cure. Going to try mine later. Its a pain in the arse as i had a lot of problems getting my receiver to connect to my wifi to begin with.

MooneyRara · 08-17-2018, 01:39 PM

I'd never used YouTube on this unit before. No problems here. Actually quite impressive. Definitely interested in trying this out more in the future.

I heard they got that Cobra Kai series. I might check that out sometime.

jaimedynamite · 08-17-2018, 01:49 PM

Had the same issue months ago with YouTube not working, it hadn't worked for quite a while, would just go to title screen and not move forward. Performed a factory reset and now it works fine. Never had issues prior to this but now have issues with certain discs not playing, such as Dunkirk wont play at all, and the second episode of PE 2 also wont play.

Member-167298 · 08-17-2018, 02:13 PM

My player has been working great for the year I have owned it. Barely any issues. However, I watched movies all day earlier this week and the player just shut off without warning twice. Hasn't happened since, but definitely weird. Anyone know why this may have happened?

DJR662 · 08-17-2018, 02:18 PM

Well, factory reset it is then.

YT was working perfectly up until a few days ago. Strange.

EManT2200 · 08-17-2018, 02:25 PM

Quote:

Originally Posted by EManT2200

Also having problems with YouTube. When it appears on screen the video is way off center and has a large black block on it's left side, and the screen covers the listings on the right side to a point that I can only see a few of them.

I guess that I should have clarified that my problem with YouTube was on my desktop computer after an update. I have no problem at all with using YouTube on my X800. Although today, YouTube is loading fine on my desktop, and everything working as it should !

MooneyRara · 08-17-2018, 02:34 PM

Quote:

Originally Posted by PrestonXI

My player has been working great for the year I have owned it. Barely any issues. However, I watched movies all day earlier this week and the player just shut off without warning twice. Hasn't happened since, but definitely weird. Anyone know why this may have happened?

Twice consecutively? Minutes, or hours apart?

Just make sure it's not stacked. And you have a dedicated external AC unit for cooling. It's hot out there.

pi2loc · 08-17-2018, 02:40 PM

It is definitely a sign of overheating.

matruz · 08-18-2018, 01:21 AM

Hey guys, I am having issues with playing Marvel DVDs on the Sony UBP-X800 player.

First, a while ago I rented Black Panther on DVD and after the starting screen when you have to pick a language, the player freezes and becomes unresponsive, so I have to unplug and plug it again it to be able to eject the disc.

Now, I've rented Avengers Infinity War and it has the exact same issue. Has anyone encountered this before?

Member-167298 · 08-18-2018, 01:28 AM

Quote:

Originally Posted by MooneyRara

Twice consecutively? Minutes, or hours apart?

Just make sure it's not stacked. And you have a dedicated external AC unit for cooling. It's hot out there.

The player turned off twice a few hours apart. I usually only watch one, maybe two, movies at a time so this is one of the first times that I had it going all day.

The player is stacked in between a PS3 on top and another Blu-ray player on the bottom. Do you suggest moving it so nothing is above and below?

MooneyRara · 08-18-2018, 02:29 AM

Quote:

Originally Posted by PrestonXI

The player turned off twice a few hours apart. I usually only watch one, maybe two, movies at a time so this is one of the first times that I had it going all day.

The player is stacked in between a PS3 on top and another Blu-ray player on the bottom. Do you suggest moving it so nothing is above and below?

Well, if you got the space it never hurts. If it's difficult to do then give it another shot to see if the problem pops up again.

Given the ruggedized enclosure I would move it to the bottom at the very least.

Mandalorian · 08-18-2018, 04:27 AM

Maybe one of you cool peeps can help me with these issues I've had with this player.

The first I mentioned over two weeks ago and did not find a solution, so I tried posting in the AVS forum and no one responded to me. So, just for the sake of it, I'll try once more here. There was this burned in text on two shots in the opening credits of Isle of Dogs. After the text appears in full color, it lingers grayed out until the next cut. I only see it when I play the movie on my X800 (on both the BD and DVD), but not on my computer or PS4. I was watching it on an OLED. Images in spoilers

[Show spoiler]

The second issue was some static noise in some of the dark scenes of Black Panther (regular BD). For instance, the camera would pan, but the noise would obviously stay frozen in place. I know the digital cinematography is not a friend to dark scenes with the movie in general, but these instances of static noise struck me as an issue between the disc, player, and tv.

thetman · 08-18-2018, 03:43 PM

For about a year or so with this player has been rock solid. Running the latest firmware updates, but for whatever reason for the last few months the player will freeze up with pretty much any 4K disc I watch at least once during the movie. Regular blu-rays have no issues at all. watched the first Avengers last night 4K and sure enough chapter 10 freeze.

all remote functions will not work. had to unplug and restart movie. Seriously think its time to be looking at another player. My patience has run out. I only use the player for watching discs. all my streaming is with Roku premier plus, so I can't comment on those issues.

Mandalorian · 08-18-2018, 03:51 PM

Changing the video setting to direct while playing the Blu-ray seems to have eliminated the issue I was having with Isle of Dogs

jkeldo · 08-19-2018, 11:27 PM

Quote:

Originally Posted by Mandalorian

Changing the video setting to direct while playing the Blu-ray seems to have eliminated the issue I was having with Isle of Dogs

I use Direct all the time. I was just wondering what setting it was on previously?

cminer72 · 08-19-2018, 11:36 PM

Quote:

Originally Posted by thetman

For about a year or so with this player has been rock solid. Running the latest firmware updates, but for whatever reason for the last few months the player will freeze up with pretty much any 4K disc I watch at least once during the movie. Regular blu-rays have no issues at all. watched the first Avengers last night 4K and sure enough chapter 10 freeze.

all remote functions will not work. had to unplug and restart movie. Seriously think its time to be looking at another player. My patience has run out. I only use the player for watching discs. all my streaming is with Roku premier plus, so I can't comment on those issues.

Before you spend money on a new unit, make sure quick start is turned off on your 800. The player is like a computer and actually resetting/turning it off and on can do wonders in making in play right. I've had my quick start turned off on the last half dozen Sony players I've owned. I rarely have the problems others mention.

johnqthompson1989 · 08-23-2018, 07:22 PM

Having an issue with my player, was curious if anyone might have some insight. Up front, I've already tried all the troubleshooting Sony suggests trying.

I was toying with video settings yesterday and made a mistake. First off, I do not have a 4k TV yet. I changed the output from "automatic" or whatever the default setting was, to "4k." This was a mistake now, because it seems I cannot change it back. Ever since, when the player boots up, instead of going to the home menu screen, the screen simply remains black. There is no way to access the home menu where all the apps and what-not are.

Only buttons on the remote that have any effect are the power on/off button and the open/close button. Pressing "home" on the remote does nothing. When you put a disc in, the disc will load and play. Trying to access the "home menu" while a disc is playing only returns you to a black screen. While the black screen displays the TV reads, "Unsupported signal. Please check the device output."

I've tried the player on all the TV's in the house, all Sony TV's, but none are 4k. It seems there is no way to reboot the player back to factory settings. The only thing that might work that I could think of is hooking it up to a 4k TV and changing the setting back, but I do not have a 4k TV.

If anyone might have some other insight into how I could fix this, I would appreciate it. I do not have the receipt for the player anymore so there is no way Sony will cover a repair under warranty. To make matters somewhat worse, the number for a repair place close to me that Sony gave me is a disconnected number. I would hate to have to send the player somewhere, pay a pretty penny, when really all I may have had to do was hook it up to a 4k TV and change the settings back.

08-18-2018, 04:27 AM	#3795
Mandalorian Blu-ray Grand Duke Top contributor Member since:Sep 2010 4K collection:1137 Blu-ray collection:2790 Trading Score:252	Maybe one of you cool peeps can help me with these issues I've had with this player. The first I mentioned over two weeks ago and did not find a solution, so I tried posting in the AVS forum and no one responded to me. So, just for the sake of it, I'll try once more here. There was this burned in text on two shots in the opening credits of Isle of Dogs. After the text appears in full color, it lingers grayed out until the next cut. I only see it when I play the movie on my X800 (on both the BD and DVD), but not on my computer or PS4. I was watching it on an OLED. Images in spoilers [Show spoiler] [Show spoiler] The second issue was some static noise in some of the dark scenes of Black Panther (regular BD). For instance, the camera would pan, but the noise would obviously stay frozen in place. I know the digital cinematography is not a friend to dark scenes with the movie in general, but these instances of static noise struck me as an issue between the disc, player, and tv.

08-17-2018, 12:03 AM	#3781
PaulGo Power Member Top contributor Member since:Aug 2007 Location:North Potomac, MD	I just tried YouTube and it works without any problems.

08-17-2018, 12:08 AM	#3783
LordoftheRings Special Member Top contributor Member since:Mar 2010 Location:Portishead ♫	I'm not a YouTube expert but it's not perfect, far from perfect. * Would it be best to uninstall it then reinstall it?

08-17-2018, 12:54 PM	#3784
Ianzombie Senior Member Member since:Dec 2011 Location:Dublin 4K collection:5 Blu-ray collection:809	I have the same problem with YouTube. Apparently in most cases a full factory reset is the only cure. Going to try mine later. Its a pain in the arse as i had a lot of problems getting my receiver to connect to my wifi to begin with.

08-17-2018, 01:39 PM	#3785
MooneyRara Moderator Top contributor Member since:Sep 2013 4K collection:1507 Blu-ray collection:3133	I'd never used YouTube on this unit before. No problems here. Actually quite impressive. Definitely interested in trying this out more in the future. I heard they got that Cobra Kai series. I might check that out sometime.

08-17-2018, 01:49 PM	#3786
jaimedynamite Junior Member Member since:Dec 2008 Blu-ray collection:891 DVD collection:1	Had the same issue months ago with YouTube not working, it hadn't worked for quite a while, would just go to title screen and not move forward. Performed a factory reset and now it works fine. Never had issues prior to this but now have issues with certain discs not playing, such as Dunkirk wont play at all, and the second episode of PE 2 also wont play.

08-17-2018, 02:13 PM	#3787
Member-167298 Blu-ray Ninja Member since:Feb 2011 4K collection:474 Blu-ray collection:1321 DVD collection:102 iTunes collection:558 Trading Score:61	My player has been working great for the year I have owned it. Barely any issues. However, I watched movies all day earlier this week and the player just shut off without warning twice. Hasn't happened since, but definitely weird. Anyone know why this may have happened?

08-17-2018, 02:18 PM	#3788
DJR662 Blu-ray Knight Member since:Feb 2009 Trading Score:30	Well, factory reset it is then. YT was working perfectly up until a few days ago. Strange.

08-17-2018, 02:40 PM	#3791
pi2loc Blu-ray Ninja Top contributor Member since:Sep 2012 Location:Saco, ME 4K collection:579 Blu-ray collection:2188 Blu-ray reviews:1 Trading Score:459	It is definitely a sign of overheating.

08-18-2018, 01:21 AM	#3792
matruz New Member Member since:Aug 2018	Hey guys, I am having issues with playing Marvel DVDs on the Sony UBP-X800 player. First, a while ago I rented Black Panther on DVD and after the starting screen when you have to pick a language, the player freezes and becomes unresponsive, so I have to unplug and plug it again it to be able to eject the disc. Now, I've rented Avengers Infinity War and it has the exact same issue. Has anyone encountered this before?

08-18-2018, 03:43 PM	#3796
thetman Member Member since:Aug 2018	For about a year or so with this player has been rock solid. Running the latest firmware updates, but for whatever reason for the last few months the player will freeze up with pretty much any 4K disc I watch at least once during the movie. Regular blu-rays have no issues at all. watched the first Avengers last night 4K and sure enough chapter 10 freeze. all remote functions will not work. had to unplug and restart movie. Seriously think its time to be looking at another player. My patience has run out. I only use the player for watching discs. all my streaming is with Roku premier plus, so I can't comment on those issues.

08-18-2018, 03:51 PM	#3797
Mandalorian Blu-ray Grand Duke Top contributor Member since:Sep 2010 4K collection:1137 Blu-ray collection:2790 Trading Score:252	Changing the video setting to direct while playing the Blu-ray seems to have eliminated the issue I was having with Isle of Dogs

08-23-2018, 07:22 PM	#3800
johnqthompson1989 Banned Member since:Aug 2018 4K collection:50 Blu-ray collection:1016	Having an issue with my player, was curious if anyone might have some insight. Up front, I've already tried all the troubleshooting Sony suggests trying. I was toying with video settings yesterday and made a mistake. First off, I do not have a 4k TV yet. I changed the output from "automatic" or whatever the default setting was, to "4k." This was a mistake now, because it seems I cannot change it back. Ever since, when the player boots up, instead of going to the home menu screen, the screen simply remains black. There is no way to access the home menu where all the apps and what-not are. Only buttons on the remote that have any effect are the power on/off button and the open/close button. Pressing "home" on the remote does nothing. When you put a disc in, the disc will load and play. Trying to access the "home menu" while a disc is playing only returns you to a black screen. While the black screen displays the TV reads, "Unsupported signal. Please check the device output." I've tried the player on all the TV's in the house, all Sony TV's, but none are 4k. It seems there is no way to reboot the player back to factory settings. The only thing that might work that I could think of is hooking it up to a 4k TV and changing the setting back, but I do not have a 4k TV. If anyone might have some other insight into how I could fix this, I would appreciate it. I do not have the receipt for the player anymore so there is no way Sony will cover a repair under warranty. To make matters somewhat worse, the number for a repair place close to me that Sony gave me is a disconnected number. I would hate to have to send the player somewhere, pay a pretty penny, when really all I may have had to do was hook it up to a 4k TV and change the settings back.

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