Problems Receiving Emails from Vudu

[Greyman]

Originally Posted by SlayersCouncil

Vudu Forum Moderator FelipeF responded to my post:



I sent him my email address and now I wait. I really don't have high hopes. I have dealt with FelipeF before. He will ask me to PM my email or ticket number and then I never hear from him again on that issue.

I don't know of any other company that has this issue. What are they doing wrong? The problem is definitely not on our end.

No offense, but not sure that you have made the case that it is Vudu's problem and not your mysterious email provider's fault.

Some people have problems receiving emails from Disney.

[SlayersCouncil]

Originally Posted by Greyman

No offense, but not sure that you have made the case that it is Vudu's problem and not your mysterious email provider's fault.

Some people have problems receiving emails from Disney.

I take no offense to what you wrote.

I don't know what you mean by "mysterious" email provider. I've only used common providers many other people have. I have used gmail.com, outlook.com, aol.com, and comcast.net. I've even created new accounts for some of those as well just to make sure that the only emails I should expect in those inboxes are from Vudu. If the problem is truly on my end, what else do I have to do?

A lot of the people I have seen on this site that have had a hard time with the Disney emails usually find out that they were somehow opted out of receiving emails and all they had to do was recheck the box in their settings. I know that is not always the case, but it is for most of the ones I have seen. I even had that happen to me once. Again, that ended up not being the recipient's fault.

[Greyman]

Originally Posted by SlayersCouncil

I take no offense to what you wrote.

I don't know what you mean by "mysterious" email provider. I've only used common providers many other people have. I have used gmail.com, outlook.com, aol.com, and comcast.net. ...

Sorry, missed that part of your post.

[SlayersCouncil]

Originally Posted by Greyman

Sorry, missed that part of your post.

That's okay. It is quite lengthy. I wrote a lot to go ahead and address all the things they usually ask me to do whenever I have created a help ticket for that issue. Also, I can be a bit long winded.

[Greyman]

Originally Posted by SlayersCouncil

A lot of the people I have seen on this site that have had a hard time with the Disney emails usually find out that they were somehow opted out of receiving emails and all they had to do was recheck the box in their settings. I know that is not always the case, but it is for most of the ones I have seen. I even had that happen to me once. Again, that ended up not being the recipient's fault.

There is also a number of people that have done all the steps to get the Disney emails and still don't receive them.

Maybe there is a black hole somewhere in the internet.

[SlayersCouncil]

I got a reply back from FelipeF:

Our marketing team has re-enabled your email address on our end. There were many email bounce backs coming from your email address. This is a trend that we have been seeing with Comcast users. Can't guarantee that they won't block our emails again.

I asked if there is an email provider they recommend.

I still think it is due to their "spammy" email address but it seems they won't address that.
Really if they see this as "a trend", you'd think they would put more effort into making sure their emails reach their customers. It's like paying for a billboard but having the font and background use the colors that prohibits colorblind people from being able to read it.