THE HANDMAID’S TALE: Season Two Defective Disc Replacement Program

[greywinter]

Originally Posted by Filmmaker

I would try emailing foxconnect@orderassistance.com. I was not required to send anything to them at all except for my receipt. You shouldn't have to jump through those hoops.

That's what I thought too, considering some of the testimonials here of a smooth transaction... but the problem is that foxconnect@orderassistance.com is exactly the address that emailed me requesting a receipt, and then suggesting to exchange or RMA. So I'm already communicating with that department. I suppose I can do the RMA, but I will need to confirm that they are sending the correct replacement. I am concerned that if I simply just RMA the whole set, they will just send the same faulty set back. Clearly this "disc replacement program" for HMTs2 isn't entirely reliable after all! I was expecting to call in and have them acknowledge the issue right away and take care of it, but instead they are acting as if they have *never*heard of this issue before