3D Blu-ray importing and delivery thread (Amazon, Zavvi, Jpc, tariffs etc.)

[ryanmcv]

Does this really warrant its own thread? Would have been perfectly suited for this thread:

https://forum.blu-ray.com/showthread.php?t=302394

Anyways, did you actually try adding the items to your cart and checking out? I'm pretty sure it's just a glitch on the part of Amazon UK. Most people have reported that it still allows them to complete check out with a US shipping address, despite the message.

[Thunderball]

Originally Posted by ryanmcv

Does this really warrant its own thread? Would have been perfectly suited for this thread:

https://forum.blu-ray.com/showthread.php?t=302394

Anyways, did you actually try adding the items to your cart and checking out? I'm pretty sure it's just a glitch on the part of Amazon UK. Most people have reported that it still allows them to complete check out with a US shipping address, despite the message.

I thought it did if it ends up being true. Hopefully, it is a glitch.

[ryanmcv]

Originally Posted by Thunderball

I thought it did if it ends up being true. Hopefully, it is a glitch.

Well, why don't you try pre-ordering Avengers: Endgame again so you can find out?

For what it's worth, for me it says "This item can be delivered to United States."

[mysticwaterfall]

Like I said in the Endgame thread, it said that for me on a bunch of recent 3Ds, but let me order them anyway.

[reewinder]

I get the same message on my iPhone's browser using both Safari and Chrome browsers but on my desktop from home using Chrome it says it can ship to the US.

[hariseldon]

Originally Posted by mysticwaterfall

Like I said in the Endgame thread, it said that for me on a bunch of recent 3Ds, but let me order them anyway.

It says that on hundreds if not thousands of current preorders -- so far I've not read of anyone actually being blocked

Originally Posted by Thunderball

I just tried pre-ordering .

I'm going to guess you didn't actually try to preorder, just looked at the listing and stopped instead of charging through like normal.

Like I said in a couple other threads, if the red line bothers folks enough to not just ignore it and go through checkout like normal --- just change the location in the upper left to a London Postal Code like WC2N 5DU then the label disappears. It doesn't change anything about actually checking out which hasn't been an issue anyway, but it eliminates having to actively ignore the mistake.

[emailking]

Originally Posted by Thunderball

I just tried pre-ordering the 3D versions of Avengers Endgame, Shazam and Captain Marvel and saw this message on the page:
This item does not ship to the United States
Oh, oh. That sucks if it doesn't change. This was on Amazon.UK.

It doesn't stop you from ordering them though. It's apparently a glitch.

[beric3236]

It seems that Amazon.uk is no longer selling 3D movies to the US. They have the statement "This item does not ship to the United States." on all of their 3D moves. Good thing I found a different supplier. Boo to Amazon. No sales from me anymore.

[Joe D.]

Originally Posted by beric3236

It seems that Amazon.uk is no longer selling 3D movies to the US. They have the statement "This item does not ship to the United States." on all of their 3D moves. Good thing I found a different supplier. Boo to Amazon. No sales from me anymore.

Hi beric,

Only with some titles and then withinn certain sellers. Purchased a few over the past few weeks.

[hariseldon]

Originally Posted by beric3236

It seems that Amazon.uk is no longer selling 3D movies to the US. They have the statement "This item does not ship to the United States." on all of their 3D moves. Good thing I found a different supplier. Boo to Amazon. No sales from me anymore.

Amazon UK has a glitch that appears affecting all their movie preorders (4K, 3D, all studios) and saying they will not ship to the US/Can/Ireland/Fr/DE/or anywhere else.

Go through checkout like normal and there isn't a problem. Amazon is trying to figure out what going on. My advice just order and don't worry about it.

Those items that are truly blocked won't let you past the address entry. On a site where nobody ever follows any directions I'm not sure why this one is causing so much trouble.

[beric3236]

Thanks Harisenldon for the heads up. Had me scared for a few minutes. Again thanks.

[Stefd]

has anyone in the UK had issues ordering Spiderman via JB Hi-Fi they keep cancelling my ordered no matter how i pay

[Thunderball]

Strange how that message started showing up on all sorts of preorders, including CDs. Then one day it switched to “can be shipped.” Anyway, I did successfully place my order as everyone said. In the past I had titles get bumped out of orders because I was from the US so it made me extra nervous when I saw that line. With Amazon Global I keep expecting the worst to happen one day.

[icefaii]

man had 3 packages from amazon uk sent via asendia to canada. one package with 2 blurays went missing and is still missing, second package with 4 blurays, the box was damaged and 2 blurays went missing, only one package arrived safely out of 3... such bad luck.


had to contact amazon customer service for replacement, and they say all my shipments seemed to have problem so had to transfer me to specialist for investigation. Got replacement no problem but now I am afraid to go standard shipping with asendia again. dont wanna get banned for bad shipping...might have to get priority shipping for end game 3d...

[rwc]

Originally Posted by icefaii

Got replacement no problem but now I am afraid to go standard shipping with asendia again. dont wanna get banned for bad shipping...

I don't know the exact options/prices for your shipping on Amazon UK, it's really up to you whether it's worth upgrading. If the price difference is important, I would only do it if 1) it concerns limited edition items, 2) you desperately cannot wait for the items in question, or 3) you make orders from them very rarely. If the items are not limited edition and you are patient enough to wait for replacements, I don't think it's worth changing your shipping option for all future orders. Like you said, you had very bad luck.

But what I can absolutely tell you is that you have no need to worry about being penalised by Amazon, let alone banned, if there is genuinely no fault of your own, regarding bad shipping of any kind.

I had over 50 damaged orders from Amazon UK to Switzerland in 2018 (I maintain a list), and I got replacements or refunds for them all without issue (often without need to return; if I returned them, they always paid return shipping); in addition, half a dozen never arrived (this is rarer), and about 20 arrived up to a week later than expected (I asked and usually got partial/shipping refunds). In several cases, I had to get two replacements for the same item, because the first replacement also arrived damaged! These always require a specialist investigation and always go through without further problems. On top of that, I requested dozens of replacements or refunds for other reasons like defects etc (in the first few months, before I knew better, I even successfully requested many simply because the product images showed a slipcover that I did not receive).

All of my orders were with standard shipping, and about 60% of my orders were delivered by Asendia, because Asendia is actually a collaboration set up between National Post services of France and Switzerland ("international mail joint venture of French La Poste and Swiss Post"). They are not the only standard shipping provider, and certainly are not the worst offender when it comes to damage and loss. In fact I believe they have become Amazon UK's main provider this year (at least for Europe) because of their better track record. Most of my 2018 complaints occurred when Amazon UK was testing other international shipping providers (for about a month each) last year. An important thing to remember is that most of the time the damage is to the products inside (not the parcel) because ultimately Amazon should have used more protective packaging.

If you maintain your integrity and only ever tell the truth, are always open about exactly what the problem is (always give a specific description of damage) you have no risk of being banned. Take photos of externally damaged parcels before opening them if it's shockingly bad, just for feedback purposes about the shipping provider, but even this isn't necessary. If the problem(s) in one particular period is/are particularly bad, drop them an email at cs-reply@amazon.co.uk describing everything (including order numbers and full product titles) instead of going via the website returns channel. Be open to accept gift cards in lieu of card refunds if they suggest it (though this is rare and not a dangerous subject either). Just never lie, be clear, and you'll be fine, at least with regard to shipping issues.

[icefaii]

Originally Posted by rwc

I don't know the exact options/prices for your shipping on Amazon UK, it's really up to you whether it's worth upgrading. If the price difference is important, I would only do it if 1) it concerns limited edition items, 2) you desperately cannot wait for the items in question, or 3) you make orders from them very rarely. If the items are not limited edition and you are patient enough to wait for replacements, I don't think it's worth changing your shipping option for all future orders. Like you said, you had very bad luck.

But what I can absolutely tell you is that you have no need to worry about being penalised by Amazon, let alone banned, if there is genuinely no fault of your own, regarding bad shipping of any kind.

I had over 50 damaged orders from Amazon UK to Switzerland in 2018 (I maintain a list), and I got replacements or refunds for them all without issue (often without need to return; if I returned them, they always paid return shipping); in addition, half a dozen never arrived (this is rarer), and about 20 arrived up to a week later than expected (I asked and usually got partial/shipping refunds). In several cases, I had to get two replacements for the same item, because the first replacement also arrived damaged! These always require a specialist investigation and always go through without further problems. On top of that, I requested dozens of replacements or refunds for other reasons like defects etc (in the first few months, before I knew better, I even successfully requested many simply because the product images showed a slipcover that I did not receive).

All of my orders were with standard shipping, and about 60% of my orders were delivered by Asendia, because Asendia is actually a collaboration set up between National Post services of France and Switzerland ("international mail joint venture of French La Poste and Swiss Post"). They are not the only standard shipping provider, and certainly are not the worst offender when it comes to damage and loss. In fact I believe they have become Amazon UK's main provider this year (at least for Europe) because of their better track record. Most of my 2018 complaints occurred when Amazon UK was testing other international shipping providers (for about a month each) last year. An important thing to remember is that most of the time the damage is to the products inside (not the parcel) because ultimately Amazon should have used more protective packaging.

If you maintain your integrity and only ever tell the truth, are always open about exactly what the problem is (always give a specific description of damage) you have no risk of being banned. Take photos of externally damaged parcels before opening them if it's shockingly bad, just for feedback purposes about the shipping provider, but even this isn't necessary. If the problem(s) in one particular period is/are particularly bad, drop them an email at cs-reply@amazon.co.uk describing everything (including order numbers and full product titles) instead of going via the website returns channel. Be open to accept gift cards in lieu of card refunds if they suggest it (though this is rare and not a dangerous subject either). Just never lie, be clear, and you'll be fine, at least with regard to shipping issues.

ok thanks for the advice. I had a new order yesterday that I chose priority because i was afraid of asendia. But after reading your experience. I changed to standard again. standard is 5 pounds while expedited 12 pounds and priority 15 pounds. Saved me 10 pounds. hopefully the previous 3 shipments were just bad luck.

[rwc]

Originally Posted by icefaii

ok thanks for the advice. I had a new order yesterday that I chose priority because i was afraid of asendia. But after reading your experience. I changed to standard again. standard is 5 pounds while expedited 12 pounds and priority 15 pounds. Saved me 10 pounds. hopefully the previous 3 shipments were just bad luck.

Yeah that's a big difference in cost, so what I said applies. Side note: depending on your country's import tax laws / customs situation, and the total value of your parcel, it can sometimes be useful to choose a more expensive Amazon Global shipping option (as they then avoid you paying customs processing duties/fees which can be exploitatively high, etc).

[icefaii]

Originally Posted by rwc

Yeah that's a big difference in cost, so what I said applies. Side note: depending on your country's import tax laws / customs situation, and the total value of your parcel, it can sometimes be useful to choose a more expensive Amazon Global shipping option (as they then avoid you paying customs processing duties/fees which can be exploitatively high, etc).

yea i always get import fee regardless which shipping method i choose unless the item price is like less than 10 pounds. I heard canada should not charge custom for item under $40 value. so hopefully I would get those refunded.

My first purchase was in may so it hasnt been the 60 days marks for the refund according to amazon uk help page

[Steedeel]

Originally Posted by icefaii

yea i always get import fee regardless which shipping method i choose unless the item price is like less than 10 pounds. I heard canada should not charge custom for item under $40 value. so hopefully I would get those refunded.

My first purchase was in may so it hasnt been the 60 days marks for the refund according to amazon uk help page

I’m from U.K. and most 3D titles I buy get slapped with customs charges (from USA) £14 on top of already expensive discs is taking the pee imo. Region coding needs to die.

[deltatauhobbit]

Originally Posted by icefaii

ok thanks for the advice. I had a new order yesterday that I chose priority because i was afraid of asendia. But after reading your experience. I changed to standard again. standard is 5 pounds while expedited 12 pounds and priority 15 pounds. Saved me 10 pounds. hopefully the previous 3 shipments were just bad luck.

Asendia shipping blows. I've never had good luck with any of my packages when they've been involved. That's not an exclusive thing regarding AmazonUK either, they've messed up on plenty of packages from AmazonDE as well. One package from them had opened up because they didn't seal it right and stuffed way too many items for that package to hold. Half the items fell out, it was actually delivered with the side of the package still open. Of course, the limited edition items were the ones missing and couldn't be resent because they had sold out by then so I had to buy them for 3x the cost on eBay

I never pick "Standard" shipping when importing on Amazon. I pick "AmazonGlobal Standard", which usually isn't too much more expensive. I haven't gotten stuck with Asendia doing that and I don't need to pay far more by going with priority or expedited.