Scream Factory Blu-ray Discussion Thread

[SPARK81]

Originally Posted by dkelly26666

Jeff Nelson *****ed me out on FB for saying that, LOL. He says they have never delayed a title or 'punished' a filmmaker for leaking info.

He says "Hell Night" was delayed ONLY for elements issues.

That's their official statement on the matter.


I had always felt "Hell Night" was pushed back due to being leaked.

He *****ed me out on messenger for tagging him in a post. "The customer is not always right; but the customer is still the customer".

What happened was I had a question, and I tagged him thinking he might have the answer since IIRC he is the co-owner of Scream Factory. I was told in messenger to contact customer service and to respect his boundaries..... I take that too mean he doesn't want his personal account used for Scream Factory stuff and not to tag him. Fair enough; however when he uses his personal facebook account to post about Scream Factory titles and a lot of stuff related too SF.... along with political rants and other non SF stuff, where are the boundaries. It appears he his ok with using his account to promote SF; but any issues please contact customer service. When their customer service was bad at the time, why would any body bother contacting them. They would go to one of the two people are are the faces or brand ambassadors for the company; to see if things could get resolved quicker.

When I worked at Blockbuster ( as a manager) I did not pass the buck; or tell a customer to speak to someone else (Unless I really couldn't help them with their issue.) I handled it. That's why I aced three mystery shops with a score of 100%, got a personal thank you from our regional manager and CEO, for my customer service, work ethic, rewards card sales, doing an exemplary job as manager and Health and Safety rep.... etc.

Instead of getting all snippy and pissy, lamenting on podcasts when some movies don't sell (I'm sorry but some ARE overpriced EX. The Craft, which was hardly a CE, given the scant bonus features.) Improve your customer service, and stop using your personal account to promote SF then complain when your are tagged.

[rdodolak]

Originally Posted by SPARK81

He *****ed me out on messenger for tagging him in a post. "The customer is not always right; but the customer is still the customer".

What happened was someone had a question, and I tagged him thinking he might have the answer since IIRC he is the co-owner of Scream Factory. I was told in messenger to contact customer service and to respect his boundaries..... I take that too mean he doesn't want his personal account used for Scream Factory stuff and not to tag him. Fair enough; however when he uses his personal facebook account to post about Scream Factory titles and a lot of stuff related too SF.... along with political rants and other union SF stuff, where are the boundaries. It appears he his ok with using his account to promote SF; but any issues please contact customer service. When their customer service was bad at the time, why would any body bother contacting them.

When I worked at Blockbuster ( as a manager) I did not pass the buck; or tell a customer to speak to someone else (Unless I really couldn't help them with their issue.) I handled it. That's why I aced three mystery shops with a score of 100%, got a personal thank you from our regional manager and CEO, for my customer service, work ethic, rewards card sales, doing an exemplary job as manager and Health and Safety rep.... etc.

Instead of getting all snippy and pissy, lamenting on podcasts when some movies don't sell (I'm sorry but some ARE overpriced EX. The Craft, which was hardly a CE, given the scant bonus features.) Improve your customer service, and stop using your personal account to promote SF then complain when your are tagged.

Co-owner is probably a bit of an overstatement as he is a marketing director and helped startup the Scream Factory sub-brand of Shout Factory. However, SF, regardless of who was answering, has always directed customers to the customer service department.

[TripleHBK]

I'd also add that dealing with a local customer base is nothing in comparison to the amount of BS he likely has thrown his way online for being the figurehead for all of Scream Factory. Personally I likely would have chosen not to answer and just moved on, but I can't say I blame the guy in this regard as I can't think of a single reason that I would single out one specific person at Scream Factory over just dealing with their customer service department.

[darkness2918]

Originally Posted by SPARK81

I paid $30 bucks and I'm sorry; but it was NOT a collector's edition at all. I was hoping at least one of the actresses would have done an on camera interview. It was way overpriced.

No interviews with any of the leads is the main reason I skipped it & stayed with the older edition.

[Keyser Soze.]

Originally Posted by SPARK81

He *****ed me out on messenger for tagging him in a post. "The customer is not always right; but the customer is still the customer".

What happened was someone had a question, and I tagged him thinking he might have the answer since IIRC he is the co-owner of Scream Factory. I was told in messenger to contact customer service and to respect his boundaries..... I take that too mean he doesn't want his personal account used for Scream Factory stuff and not to tag him. Fair enough; however when he uses his personal facebook account to post about Scream Factory titles and a lot of stuff related too SF.... along with political rants and other union SF stuff, where are the boundaries. It appears he his ok with using his account to promote SF; but any issues please contact customer service. When their customer service was bad at the time, why would any body bother contacting them.

When I worked at Blockbuster ( as a manager) I did not pass the buck; or tell a customer to speak to someone else (Unless I really couldn't help them with their issue.) I handled it. That's why I aced three mystery shops with a score of 100%, got a personal thank you from our regional manager and CEO, for my customer service, work ethic, rewards card sales, doing an exemplary job as manager and Health and Safety rep.... etc.

Instead of getting all snippy and pissy, lamenting on podcasts when some movies don't sell (I'm sorry but some ARE overpriced EX. The Craft, which was hardly a CE, given the scant bonus features.) Improve your customer service, and stop using your personal account to promote SF then complain when your are tagged.

That’s pretty unprofessional. He sounds like an ass.

Originally Posted by TripleHBK

..... Personally I likely would have chosen not to answer and just moved on .....

This would have been the smartest move.

[Scoot79]

Originally Posted by darkness2918

No interviews with any of the leads is the main reason I skipped it & stayed with the older edition.

Same reason for me. No new video transfer (that was a given) and no new interviews and/or commentary with the four female leads didn't justify a reason to purchase it. I'm not a Scream Factory basher by any means. I'm glad they're around and I own a lot of their releases and most of them are awesome, but their Blu-ray release of The Craft is a disappointment.

[SPARK81]

Originally Posted by Keyser Soze.

That’s pretty unprofessional. He sounds like an ass.



This would have been the smartest move.

Yes I would have ignored or just said even though I am one of the 2 faces of SF; our customer service department will have the answer your looking for. I just find his tone can be taken the wrong way and maybe he should let someone else run the official social media pages so he isn't dealing with customers online as it is does not seem to be his forte. Generally things are ok; but then a few bad comments or in my case tagging his personal account gets a snarky response.

He and Cliff said that they have had to block people on Scream Factory's pages for swearing, etc.

I know they also said on a podcast that some people ***** about a little scuff or something very minor and want a refund etc. So I can only imagine how hard it can be dealing with a lot of complainers.

I just think he needs to take a beat before responding and that might do a lot to improve the opinions their customer base has of them, regarding their social media accounts and how they respond to people.

[MTRodaba2468]

Originally Posted by NeMo_ET

Pink case for sure. Even goes with their new cover art. Outside of the Halloween set having black cases, have they ever done colored cases for a release?

Not that I can recall. I'd be all for them doing the same thing with The Blob, minus the eco-cases, of course.

Originally Posted by u2popmofo

This is a good idea, I should probably shamefully order Mean Girls...

No shame at all. I did the same thing (the pink case goes very well with my TT copy of The Blob), and Mean Girls is a good movie in its own right.

[blusfromthebasement]

With a possible Paramount deal in place, this changes my entire Comic Con announcement predictions!

First time to Blu-ray: Alone in the Dark

Box Set: Carnosaur Trilogy

Christmas: Black Christmas Remake

Steelbook: The Texas Chainsaw
Massacre Part 2

Collector’s Editions:

20th Century Fox:
* Joy Ride

Paramount:
* Thinner
*The Relic
*My Bloody Valentine
*Orca
*The Ring

MGM:
* The Terminator

Sony:
* I Know What You Did Last Summer
* I Still Know What You Did Last Summer
* Anaconda

Universal:
* The Guest
* Child’s Play 2
* Fear
* Jaws 2

Warner Bros:
* The Texas Chainsaw Massacre remake

[Alfredlynch]

If this Paramount thing is real, than I can't see how they would not announce The Dead Zone, King Kong '76, and the Ghost and the Darkness.

[oilers73]

Jeff Nelson doesn't suffer fools gladly. More power to him for not being an a**-kisser!

[jcole8882]

So is that it for October or will there be more announcements this week?

[brettxwt]

Not that I think they should release it (because it's really not very good imo), but does Paramount even own the Black Christmas remake? That was a Dimension title, so that would mean Lionsgate or Mirimax own it right?

[zbinks]

Originally Posted by brettxwt

Not that I think they should release it (because it's really not very good imo), but does Paramount even own the Black Christmas remake? That was a Dimension title, so that would mean Lionsgate or Mirimax own it right?

Definitely not Paramount. It was a post-Miramax production, so it was probably one of the assets included when Lantern Entertainment acquired The Weinstein Company.

[TripleHBK]

Originally Posted by jcole8882

So is that it for October or will there be more announcements this week?

I believe that was it yes. It was mentioned last month that October announcements would be light and with us getting both The Blob CE and an Omen Box set I think that they managed having few announcements pretty well. I wouldn't be shocked to see 1 of the Comic Con announcements end up being for October as well, but for now I'm assuming that October announcements are all done.

[jcole8882]

Originally Posted by TripleHBK

I believe that was it yes. It was mentioned last month that October announcements would be light and with us getting both The Blob CE and an Omen Box set I think that they managed having few announcements pretty well. I wouldn't be shocked to see 1 of the Comic Con announcements end up being for October as well, but for now I'm assuming that October announcements are all done.

Well that's ok either way then.... because in about two weeks .. we get 14 or 15 announcements

[zbinks]

Originally Posted by TripleHBK

I wouldn't be shocked to see 1 of the Comic Con announcements end up being for October as well, but for now I'm assuming that October announcements are all done.

I'd be shocked. I don't think they've ever had an SDCC title that was slated for release any sooner than November of the same year.

[TripleHBK]

Originally Posted by zbinks

I'd be shocked. I don't think they've ever had an SDCC title that was slated for release any sooner than November of the same year.

It would certainly be a first, but we've also never had an October as light as we have had this year. That makes me wonder if something (like a Paramount deal announcement) is planned for Comic Con which will have titles immediately ready to follow. I'm not holding my breath for any more October titles, but I wouldn't be shocked to see 1 more sneak in as a result of the Comic Con announcements either. July to October is still plenty of time to make such a release happen... Arrow just announced their September lineup this last week and won't get to their October titles until the end of July for instance... no reason Scream Factory couldn't make a surprise October Paramount announcement happen as well.

[jcole8882]

So I message Scream on fb... and they said that's it for October... but they will make up for it in November when Sdcc is announced... I'm thinking they do have a Paramount deal and they're gonna make sdcc a real surprise...

[BarnDoor]

In that case I imagine we'll see several if not all of these among the SDCC announcements:

The Terminator
Freaked
Big Trouble in Little China
Let's Scare Jessica to Death
Curse of Frankenstein (if indeed this is coming from Scream)

I just hope that's a decent balance. No more than 1-2 Hammer titles (because we know many more are coming, and they can add these to the Nov-Feb schedules closer to the time), and hopefully at least half the titles being new to Blu-ray (at least in the US). The Paramount titles are the real wildcard right now. If they have more than just Jessica, you would certainly expect them to announce a couple at SDCC.