Scream Factory Blu-ray Discussion Thread

[darkness2918]

Originally Posted by TripleHBK

Soooo... I was happy to receive my Shout Factory order today from the Love is in the Scare sale. All my films arrived in great shape, shipped inside a box with plenty of paper wrapping. As I always do I shed the shrink wrap and check the cases and discs immediately for any flaws. I was pleasantly surprised to find that "Man's Best Friend" actually has reverse artwok for it, re-using the old VHS style artwork.



Unlike the art I posted above however, Shout's QC has struck again and there is a quite glaring mistake on this reverse wrap. Instead of saying "Protector" as it does on the above image, the copy I received say's "Poretector".

I'm sure this has been mentioned before, but out of all the QC errors Shout has seen, this is the only one that quite literally left me speechless for a few moments as it was so dumbfoundingly funny/obvious that it defied reason how it happened. I stared at the cover for probably like 2 minutes thinking that my brain was failing me it was such an obvious/poor error to make.

When I first saw that error I thought it was funny (& sad) as well.

[DetroitSportsFan]

I use the art on the other side because my OCD can’t handle the spelling error.

[deltatauhobbit]

Originally Posted by TripleHBK

Unlike the art I posted above however, Shout's QC has struck again and there is a quite glaring mistake on this reverse wrap. Instead of saying "Protector" as it does on the above image, the copy I received say's "Poretector".

I'm sure this has been mentioned before, but out of all the QC errors Shout has seen, this is the only one that quite literally left me speechless for a few moments as it was so dumbfoundingly funny/obvious that it defied reason how it happened. I stared at the cover for probably like 2 minutes thinking that my brain was failing me it was such an obvious/poor error to make.

Perhaps Scream Factory is just concerned for our skin health. Don't forget to wash your face and use Clearasil if acne becomes an issue!

[thecalm_7]

How long does Shout/Scream take to process orders? I get that sales are busy, so I’m not in a hurry. I just looked at the snap of my receipt and it said 1-2 days to process and I ordered last Monday and haven’t heard anything. I checked out as a guest so I can’t check it by logging in.

[DetroitSportsFan]

Originally Posted by thecalm_7

How long does Shout/Scream take to process orders? I get that sales are busy, so I’m not in a hurry. I just looked at the snap of my receipt and it said 1-2 days to process and I ordered last Monday and haven’t heard anything. I checked out as a guest so I can’t check it by logging in.

One or more of the titles in your order are backordered. I haven’t got a shipping notice from my Monday order as well. It might take another week or two to ship.

[RCRochester]

Originally Posted by darkness2918

When I first saw that error I thought it was funny (& sad) as well.

It's not the first time they've done something like that. Their cover of Rollercoaster also contains a spelling error in the tagline.

[sancho]

Originally Posted by RustinCohle

Do you get the extra slipcover when ordering from Amazon? I know you won’t get the poster, which is fine, but I’m curious about the other slipcover. It’s $6 cheaper and has free shipping..

'

No extra slip.

[Rampage09]

And, Shout, if you are indeed reading this, stop sending media mail for the orders with posters. Twice in a row I had to pay the Post Office because you neglected to send the proper way. Stop trying to beat the system.

[deltatauhobbit]

Originally Posted by Rampage09

And, Shout, if you are indeed reading this, stop sending media mail for the orders with posters. Twice in a row I had to pay the Post Office because you neglected to send the proper way. Stop trying to beat the system.

Couldn't you just reject the package, have them send it back and then have Shout resend the package on their dime instead of yours? You shouldn't be expected to pay more than what you previously agreed upon. I'd certainly handle it that way since I'm usually not in a rush to watch whatever I order and the principle of the matter would be more important to me.

The last time I got a package from them with a poster was the Big Trouble in Little China set. They sent it all in a giant box so Media Mail couldn't apply. Not sure what poster before that was so I can't remember if they've done it to me and my local PO never bothered to charge me the difference.

[TripleHBK]

Originally Posted by Rampage09

And, Shout, if you are indeed reading this, stop sending media mail for the orders with posters. Twice in a row I had to pay the Post Office because you neglected to send the proper way. Stop trying to beat the system.

Contact their customer service and they'll refund you the cost from what others have said in the past.

[thatguamguy]

Originally Posted by TripleHBK

Contact their customer service and they'll refund you the cost from what others have said in the past.

That actually makes it kinda worse. That means they know about the issue and have decided that they're better off continuing to use the wrong shipping and only paying the customer back if they receive a complaint.

[TripleHBK]

Originally Posted by thatguamguy

That actually makes it kinda worse. That means they know about the issue and have decided that they're better off continuing to use the wrong shipping and only paying the customer back if they receive a complaint.

If they mail out 500 copies of the film via media mail with the poster included at an average price of $4 a piece they are charged $2000 in shipping expenses.

If they mail out 500 copies of the film with poster via first class or priority mail the shipping cost would run $8 to $10 a piece costing them $4000 to $5000.

Of the 500 mailed out it's reasonable to assume that no more than a handful are inspected. For arguments sake let's say 30 of the packages. Them refunding the difference for those 30 packages is still cheaper than paying priority or first class charges up front on all the packages.

I agree that it's shitty that folks get hit with an unexpected charge upon receiving their order, but from what I've heard several times over Shout Factory has always refunded the money with very little fuss making things right in the end. Unless you want to spend nearly $40 on the movie/poster combos, or you want folded posters the way that Arrow does them, then this is the best possible solution still as not everyone is affected by the inspections.

[thatguamguy]

Originally Posted by TripleHBK

Them refunding the difference for those 30 packages is still cheaper than paying priority or first class charges up front on all the packages.

I never doubted that they were saving money, technically they would "save" money if 2999 of them get caught and one gets through, but it seems like a bad long-term strategy to build a system which is dependent on committing systemic fraud against the US Post Office.

[rdodolak]

Originally Posted by TripleHBK

If they mail out 500 copies of the film via media mail with the poster included at an average price of $4 a piece they are charged $2000 in shipping expenses.

If they mail out 500 copies of the film with poster via first class or priority mail the shipping cost would run $8 to $10 a piece costing them $4000 to $5000.

Of the 500 mailed out it's reasonable to assume that no more than a handful are inspected. For arguments sake let's say 30 of the packages. Them refunding the difference for those 30 packages is still cheaper than paying priority or first class charges up front on all the packages.

I agree that it's shitty that folks get hit with an unexpected charge upon receiving their order, but from what I've heard several times over Shout Factory has always refunded the money with very little fuss making things right in the end. Unless you want to spend nearly $40 on the movie/poster combos, or you want folded posters the way that Arrow does them, then this is the best possible solution still as not everyone is affected by the inspections.

So, that makes it OK from them to rip off the USPS?

[HallowedSZ]

How is that ripping off the USPS? If they don't inspect them, that's on them.

[kraven]

And if someone steals from you, but you didn't check all of your belongings before they left...that's on you.

I swear people are getting worse and worse.

[iamnoone]

We should be thankful the USPS still offers media mail. People taking advantage of it may convince the USPS to kill it off one day.

[Monterey Jack]

All I know is, if I have to pay extra for my recent pre-orders of Curse Of The Werewolf and Escape From L.A., I am gonna flip.

[Rampage09]

Originally Posted by TripleHBK

Contact their customer service and they'll refund you the cost from what others have said in the past.

The refunded me last time. I am waiting for a response to my latest email. Just seems odd that I got hit twice in a row. I just wish they would send it the correct way.

[Rampage09]

Originally Posted by iamnoone

We should be thankful the USPS still offers media mail. People taking advantage of it may convince the USPS to kill it off one day.

And it is no wonder the USPS is struggling financially. I am sure there are other reasons, too, but this one certainly does not help matters.