Psycho (1960) (60th Anniversary Edition) (Uncut)

[litemakr]

Originally Posted by Mystic

I received a similar email after completing the online form, I assume it's only a confirmation email. I hope that Universal will follow up with a request for further information to move the replacement process forward.

I got that then another email today asking for more info:

Dear Customer,

We apologize that you are having difficulty with your copy of Psycho (1960) 4K.

Universal Pictures Home Entertainment is offering replacement discs for Psycho (1960). To receive a replacement disc, please email the following information:
• Your shipping address
• Daytime telephone number
• A copy of your sales receipt
OR a photo of the disc and the packaging

Please send the above requested information to the email address below:
USHEConsumerRelations@visionmediamgmt.com

We hope that you will continue to enjoy this and future Universal releases.

Sincerely,
Consumer Relations
UNIVERSAL PICTURES HOME ENTERTAINMENT

[tppytel]

I got that as well. I sent them the requested info but it was a few hours ago and haven't gotten anything back yet.

[Mystic]

Originally Posted by litemakr

I got that then another email today asking for more info:

Dear Customer,

We apologize that you are having difficulty with your copy of Psycho (1960) 4K.

Universal Pictures Home Entertainment is offering replacement discs for Psycho (1960). To receive a replacement disc, please email the following information:
• Your shipping address
• Daytime telephone number
• A copy of your sales receipt
OR a photo of the disc and the packaging

Please send the above requested information to the email address below:
USHEConsumerRelations@visionmediamgmt.com

We hope that you will continue to enjoy this and future Universal releases.

Sincerely,
Consumer Relations
UNIVERSAL PICTURES HOME ENTERTAINMENT

I haven't received the second follow-up email yet, but then again, it's only been 24 hours since I submitted my request. Hopefully, the turnaround time on everything will be quick, and all of us will receive replacement discs quickly.

[BluCollector13]

Originally Posted by litemakr

I got that then another email today asking for more info:

Dear Customer,

We apologize that you are having difficulty with your copy of Psycho (1960) 4K.

Universal Pictures Home Entertainment is offering replacement discs for Psycho (1960). To receive a replacement disc, please email the following information:
• Your shipping address
• Daytime telephone number
• A copy of your sales receipt
OR a photo of the disc and the packaging

Please send the above requested information to the email address below:
USHEConsumerRelations@visionmediamgmt.com

We hope that you will continue to enjoy this and future Universal releases.

Sincerely,
Consumer Relations
UNIVERSAL PICTURES HOME ENTERTAINMENT

Just got that one in the mail a few minutes ago. I'll be sending them the necessary documents shortly.

[jkoffman]

Originally Posted by litemakr

Dear Customer,
We apologize that you are having difficulty with your copy of Psycho (1960) 4K.

Gotta love the never-ending refusal to admit error. YOU are having difficulty with YOUR copy. Just YOU, not us! Haha.