Verizon Unlimited

[Alan Gordon]

Originally Posted by Solidus911A

When I set it up I subscribed to the bundle through Verizon and added the no ads plan through Hulu I was only charged the 5.99 through Hulu and not Verizon because the bundle was free when I added it with Verizon Unlimited add on online through their site. You have to add the bundle as an add on through Verizon Unlimted account in order to get the bundle free then try and add the no ads option through Apple and I think that should only charge you for the no ads 5.99 by Apple. I have never tried it with Apple though I'm just guessing it should work the same way as Hulu does.

There was no option to add the No-Ads plan via Hulu while on the VZW/Disney bundle. I was told I would have to remove the VZW bundle, then subscribe to Hulu Ad-Free seperately, then re-add the Disney bundle back. I did that, but ran into trouble.

Verizon said I needed to contact Hulu. Hulu said I should be good, but couldn't give me details on how things will be discounted.

Oh yeah, the Verizon website said I would get amc+ trial within a week of purchase of new phone. I got three new phones on the account, but still haven't received a code for it yet. I was told I would probably get it after the 30 day return window has closed, even though that's not what the Verizon FAQ page says.

[unsung122212]

Originally Posted by Alan Gordon

There was no option to add the No-Ads plan via Hulu while on the VZW/Disney bundle. I was told I would have to remove the VZW bundle, then subscribe to Hulu Ad-Free seperately, then re-add the Disney bundle back. I did that, but ran into trouble.

Verizon said I needed to contact Hulu. Hulu said I should be good, but couldn't give me details on how things will be discounted.

Oh yeah, the Verizon website said I would get amc+ trial within a week of purchase of new phone. I got three new phones on the account, but still haven't received a code for it yet. I was told I would probably get it after the 30 day return window has closed, even though that's not what the Verizon FAQ page says.

Is the email address for Hulu via Apple the same as the Disney bundle via Verizon? It should be as you re add the Disney bundle on Verizon, it should have a step for Hulu. This step is when you enter you credentials used to login into Hulu via Apple. Then you’ll get a credit covering whatever the cost is for ad plan tier. Does it not a ‘get if now’ icon that takes to another page to start the process?

[Alan Gordon]

Originally Posted by unsung122212

Is the email address for Hulu via Apple the same as the Disney bundle via Verizon? It should be as you re add the Disney bundle on Verizon, it should have a step for Hulu. This step is when you enter you credentials used to login into Hulu via Apple. Then you’ll get a credit covering whatever the cost is for ad plan tier. Does it not a ‘get if now’ icon that takes to another page to start the process?

My Hulu and VZW accounts both have the same e-mail.

When I re-add the Disney bundle from Verizon, I activate my Disney+ account, and then it tells me to activate my Hulu and ESPN+ accounts.

Previously, when I set up Hulu (with ads) from the Disney+/Verizon bundle setup, signing into my Hulu account gave me a notification that I was set up. After signing up for the ad-free version, going to activate my Hulu account from the Disney bundle (or from Disney+ settings) asks me to log-in. I log-in, and it takes me to a mostly blank page other than a Hulu logo on the top left, etc.

Apple already charged me $11.99 for the ad-free version. The second person I spoke to from VZW said signing up via Apple was fine, and the Hulu representative seemed to think it was okay, and that Verizon would credit my Verizon bill.

I have been dealing with Customer Service reps from Verizon, Apple, Hulu, HBO Max, credit card companies, etc. the last few weeks about one issue or another... I've probably spent over 24 hours on the phone or via chat/DMs with Verizon alone in the last month, and I'm exhausted of it all.

[unsung122212]

Originally Posted by Alan Gordon

My Hulu and VZW accounts both have the same e-mail.

When I re-add the Disney bundle from Verizon, I activate my Disney+ account, and then it tells me to activate my Hulu and ESPN+ accounts.

Previously, when I set up Hulu (with ads) from the Disney+/Verizon bundle setup, signing into my Hulu account gave me a notification that I was set up. After signing up for the ad-free version, going to activate my Hulu account from the Disney bundle (or from Disney+ settings) asks me to log-in. I log-in, and it takes me to a mostly blank page other than a Hulu logo on the top left, etc.

Apple already charged me $11.99 for the ad-free version. The second person I spoke to from VZW said signing up via Apple was fine, and the Hulu representative seemed to think it was okay, and that Verizon would credit my Verizon bill.

I have been dealing with Customer Service reps from Verizon, Apple, Hulu, HBO Max, credit card companies, etc. the last few weeks about one issue or another... I've probably spent over 24 hours on the phone or via chat/DMs with Verizon alone in the last month, and I'm exhausted of it all.

Does it allow you redo/continue the process on Verizon add on page? It sounds like it didn’t complete the process.

[Alan Gordon]

Originally Posted by unsung122212

Does it allow you redo/continue the process on Verizon add on page? It sounds like it didn’t complete the process.

I can go to the Verizon add-on page, remove the Disney bundle, and repeat the process over again. It does the same thing. I can activate Disney+ and ESPN+ fine. I log-into my Hulu account from the Disney+ site, the same way I do ESPN+ and the same way I originally signed up for the ads version, and I get a mostly blank screen telling me nothing.

Nobody at Verizon or Hulu, nice though they may be, has really instilled me with confidence that I'm being told accurate information, especially given the majority of my customer service experiences lately (see here for another example).