Ordering From FNAC

[UnionJackMix]

Originally Posted by McCrutchy

I just chatted with FNAC. Unfortunately, the representative did not seem to understand and said there was no way to give me the additional €10. She then cut me off as I asked to speak to a supervisor. Strangely, I now can't open another chat window--this could be because they just closed, but in the past, I've been able to open chat windows after hours and now I cannot.

Conveniently, there is no record of the loyalty amount in my order on the site or in my confirmation e-mail. The cart very clearly said I would receive €40 at the final checkout page alongside my total, which was €376,08 (but over €400 with VAT). I explained to the rep that I very specifically spent that amount in line with the cart telling me I would receive €40 and not €30.

If I can find the time, I'm going to try one more time on Monday, then if that doesn't work, I will try to get visual evidence of what the cart says at checkout once another sale is on. But right now, I'm not pleased at all. It's another black mark on FNAC and another reminder of why I wouldn't be using them if Amazon.fr got their act together.

One things that annoys me with fnac is that it is not easy to get in touch with them. Like you said, the chat window cannot be found or found a way to open it, while often it pops up when you don't need it.
Do you need an email address to contact them, because I might be able to find it.
It's unacceptable that they cut you off when you ask to speak to a supervisor.
I suggest you try one more time (last time) to explain the whole situation by email and see what they say.
I really hate that you spend a good amount of time to explain why you did certain things and put in all required details and they can't be bothered to reply to all of them and instead just reply to one of them. A good indication of bad customer service.

That whole thing of bonus amounts being credited back to you seemed quite dodgy from the beginning for me, which is why I did not pursue having another fnac card.