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[michaelsmovies]

Does anyone here order from BadPanda?
Do they usually send an email with tracking number?
I received a confirmation email when first placing the order about 2 weeks ago, but nothing since then.

[e_d]

Originally Posted by michaelsmovies

Does anyone here order from BadPanda?
Do they usually send an email with tracking number?
I received a confirmation email when first placing the order about 2 weeks ago, but nothing since then.

I've only used them once or twice but yes. They can be slow to ship.

[Dankk]

Originally Posted by michaelsmovies

Does anyone here order from BadPanda?
Do they usually send an email with tracking number?
I received a confirmation email when first placing the order about 2 weeks ago, but nothing since then.

Funny that you mention Bad Panda Shop.

I actually placed an order with them earlier this year (January 5th), got my order confirmation, and then heard literally nothing else after that. No shipping updates, tracking numbers, etc. Nor have I seen the actual movie come in the mail.

After 2 months went by with no updates, I started reaching out to their customer support. I found 2 different support email addresses on their website, and I even messaged them on WhatsApp, just to inquire about the status of my order and to see if they were any updates.

Finally, just this morning, I got a notification from PayPal saying that they had refunded me. No message explaining why or anything. They just gave me my money back and that's it.

It's a bummer, because I was really looking forward to the blu-ray I ordered ("Port of Call" Director's Cut) but I may just have to order it from somewhere else I guess.

I am not sure what their deal is with lack of communication, and lack of product. I've heard that the COVID-19 situation is extremely bad in Hong Kong right now so maybe that is related. Either way, good luck, and if you don't hear any updates after a couple more months then I suggest you try reaching out to them.

[michaelsmovies]

Originally Posted by Dankk

Funny that you mention Bad Panda Shop.

I actually placed an order with them earlier this year (January 5th), got my order confirmation, and then heard literally nothing else after that. No shipping updates, tracking numbers, etc. Nor have I seen the actual movie come in the mail.

After 2 months went by with no updates, I started reaching out to their customer support. I found 2 different support email addresses on their website, and I even messaged them on WhatsApp, just to inquire about the status of my order and to see if they were any updates.

Finally, just this morning, I got a notification from PayPal saying that they had refunded me. No message explaining why or anything. They just gave me my money back and that's it.

It's a bummer, because I was really looking forward to the blu-ray I ordered ("Port of Call" Director's Cut) but I may just have to order it from somewhere else I guess.

I am not sure what their deal is with lack of communication, and lack of product. I've heard that the COVID-19 situation is extremely bad in Hong Kong right now so maybe that is related. Either way, good luck, and if you don't hear any updates after a couple more months then I suggest you try reaching out to them.

Oh boy. That's unfortunate.
Complete opposite of my experience with DDDHouse which was excellent, and they had great communication, and that was just a couple months ago.
I placed this order with BadPanda because they had all the movies I was looking for in one place, or I would have had to place multiple orders with separate vendors and I was trying to save on shipping.

I will have to wait and see, I guess. Thank you for relaying your experience.

[michaelsmovies]

Originally Posted by michaelsmovies

Oh boy. That's unfortunate.
Complete opposite of my experience with DDDHouse which was excellent, and they had great communication, and that was just a couple months ago.
I placed this order with BadPanda because they had all the movies I was looking for in one place, or I would have had to place multiple orders with separate vendors and I was trying to save on shipping.

I will have to wait and see, I guess. Thank you for relaying your experience.

UPDATE: So I did get a tracking number from BadPanda a couple of days ago, so it took about 3 weeks for them to ship. Just FYI.