Panasonic UB820/UB9000 4K UHD Blu-ray player

[faifmanm]

Originally Posted by Robert Zohn

Here's our dedicated page with more detailed information and a email link to get on our priority wait list for the 1st USA allotment.

the link doesn't work for me, shows "forbidden" error message

[faifmanm]

Originally Posted by SS-3

Panasonic UB9000 Best Buy Geek Squad Repair UPDATE - Not impressed with them at all. I just called for a status and was told the their repair center did a factory reset. I told the store agent when I dropped it off that I did a factory reset, it's even noted in the ticket which they printed out for me. Which means this clown at their repair center didn't bother reading the ticket. Well, they're going to get and earful from me when I pick it up. This will 100% not resolve the issue, since I did it a month ago, and it still has the same issues. Totally disappointed with their repair center thus far.

Sadly, this is a "predictable" outcome. The last time BB was on top of my list for AV and electronics purchases was 10+ years ago... If I am in a rush I only consider BB for DVDs and cheap <$500 TVs on huge sale.

[trevrox]

Less than 30 days into owning this player and on a few occasions it has randomly turned off in the middle of a movie. Did some research and thought it could be related to it trying to connect to BD-Live so I disabled that and disconnected it from the Internet. Still happened once more.

Sound like a faulty player or is there something else that could be happening? I could exchange it for a new unit still

[Clockwork Chris]

Does anyone have any experience with the UB9000 disc tray not opening? I’d like to avoid the cost of sending it back to 220 Electronics but I’m also concerned I may lose the region free coding if I take it to a local repair shop, depending on what needs to be fixed. I’ve already trouble shot with the tech guy at 220. Any suggestions, experience?

[Sango]

Originally Posted by trevrox

I could exchange it for a new unit still

I would go ahead and exchange it.

Originally Posted by Clockwork Chris

Does anyone have any experience with the UB9000 disc tray not opening? I’d like to avoid the cost of sending it back to 220 Electronics but I’m also concerned I may lose the region free coding if I take it to a local repair shop, depending on what needs to be fixed. I’ve already trouble shot with the tech guy at 220. Any suggestions, experience?

There is no issue with the motor or drive belt?

[sapiendut]

Originally Posted by trevrox

Less than 30 days into owning this player and on a few occasions it has randomly turned off in the middle of a movie. Did some research and thought it could be related to it trying to connect to BD-Live so I disabled that and disconnected it from the Internet. Still happened once more.

Sound like a faulty player or is there something else that could be happening? I could exchange it for a new unit still

Where do you put your player? On top of receiver? In an enclosed rack? That sounds like overheating.

[Clockwork Chris]

Originally Posted by Sango

I would go ahead and exchange it.



There is no issue with the motor or drive belt?

There may be but I wouldn’t be able to diagnose that on my own. The tech guy at 220 had me enter some code on the remote, some type of reset I suppose and when the tray still wouldn’t open he said he would need to open it up. Despite the cost to ship it (player weighs 17lb.) I’m sending it for repair to 220. Hopefully the cost will be justified by the peace of mind that it will be fixed properly.

[HorrorBlu]

^ Were you able to get the disc out? I had this happen on the 420 and there's a tiny white latch underneath you can slide with a paperclip to eject the tray. The instructions are detailed somewhere in this thread.

EDIT: See posts #12211 and #12214 in this thread for video and instructions on how to do this.

[Clockwork Chris]

Originally Posted by HorrorBlu

^ Were you able to get the disc out? I had this happen on the 420 and there's a tiny white latch underneath you can slide with a paperclip to eject the tray. The instructions are detailed somewhere in this thread.

There wasn’t a disc in the player and I didn’t take notice to anything like that on mine. What happened with yours, did it need to be repaired?

[HorrorBlu]

Originally Posted by Clockwork Chris

There wasn’t a disc in the player and I didn’t take notice to anything like that on mine. What happened with yours, did it need to be repaired?

I edited my original post with where to find the instructions here. It had attachments and video, so I didn't think a simple quote would suffice.

The latch can be pretty difficult to spot, I needed a flashlight. It should be there though.

For me, simply sliding the latch didn't eject the tray. However, once I hooked it back up and pushed eject, it ejected just fine. Worked fine for about ten uses or so and happened again. Same trick worked. Hasn't happened since.

However, when this was happening, I was using my 4K player for every disc I watched. I ended up hooking up an old blu-ray player to the same TV, and use that for DVDs and most blu-rays now. I think easing the burden of playing everything on the 4K player may have helped?

[ronand]

It makes a lot of sense to use a regular BD player to share the workload especially if you already have one lying around. I use an old Sony S370 for that purpose and it also has the benefit of being able to play SACD's which none of my 4K players can handle.

[trevrox]

Originally Posted by sapiendut

Where do you put your player? On top of receiver? In an enclosed rack? That sounds like overheating.

No it’s on a shelf by itself on the entertainment unit and it’s not enclosed

[Sango]

Originally Posted by Clockwork Chris

There may be but I wouldn’t be able to diagnose that on my own. The tech guy at 220 had me enter some code on the remote, some type of reset I suppose and when the tray still wouldn’t open he said he would need to open it up. Despite the cost to ship it (player weighs 17lb.) I’m sending it for repair to 220. Hopefully the cost will be justified by the peace of mind that it will be fixed properly.

Was it these codes for this earlier post of mine?

https://forum.blu-ray.com/showpost.p...ostcount=11872

[Clockwork Chris]

Originally Posted by Sango

Was it these codes for this earlier post of mine?

https://forum.blu-ray.com/showpost.p...ostcount=11872

Yup, that's it, FTO, didn't work. I tried twice. I didn't try the screwdriver method but I suppose that doesn't fix the internal problem anyway, it's just to get a disc out. You have the same problem; has it been fixed?

[Sango]

Originally Posted by Clockwork Chris

Yup, that's it, FTO, didn't work. I tried twice. I didn't try the screwdriver method but I suppose that doesn't fix the internal problem anyway, it's just to get a disc out. You have the same problem; has it been fixed?

My unit did not exhibit any issues. That was Matt89 but his issue disappeared.

Originally Posted by Matt89

So I unplugged my machine and left it like that overnight. Went to turn it on this afternoon and the disc ejected lol.

Thanks for the help though. Appreciate it. I’ll keep these instructions handy in case it happens again and unplugging it doesn’t do the trick.

------------------

Are you able to go into Service Mode and check the Self-Diagnosis Display to see if there were any errors? Also, how long were you running the unit for (Laser Used Time Display)?

My unit has no errors and here are my stats.
BD: 490
DP: 31
CD: 0

[kwaz1]

I'm not sure if this has been mentioned before, but is there a way to enable TV-led Dolby Vision on Panasonic players?

[danny24]

Is it normal for the UB9000 to run hot? I had it plugged in and have not used it for a few days and went to switch to the Reavon player I have and it felt very warm. The player works fine, just noticed it was hot/warm when removing it.

[Vincanws]

Silly question, I think I have this right, if I’m watching an HDR10 4K disc (say Avatar The Way of Water) and have HDR Optimiser turned on I’m assuming I should turn off dynamic tone mapping on my LG OLED? Because it’s already being tone mapped by the player?

[sapiendut]

That’s normal. UB9000 is packed with equipments inside, Reavon is basically a giant case with pretty much nothing inside.

[Sango]

Originally Posted by Vincanws

Silly question, I think I have this right, if I’m watching an HDR10 4K disc (say Avatar The Way of Water) and have HDR Optimiser turned on I’m assuming I should turn off dynamic tone mapping on my LG OLED? Because it’s already being tone mapped by the player?

Correct, if you have HDR Optimizer enabled on the player, turn it off the mapping on the TV, otherwise it would essenitally defeat the purpose of what the player is doing.

The Panasonic one should be better since it retains the APL.