Oldies.com Deals

[clintfunhome]

I've gone through that phone verification thing with them before too, it's very annoying.

I placed an order on March 16th and it was shipped out yesterday. It wasn't a huge order but I'm still expecting them to send me at least one wrong item since that happens every time I order from them.

[kyleblack]

MVD Entertainment Group (MVD) and Gotham Distribution Corporation (Gotham) are pleased to announce the formation of Old School Ventures, Inc, a new entity formed between the companies to run, service and administrate the venerable music and film consumer direct business, Oldies.com.

https://mvdentertainment.com/2023/03...-ventures-inc/

[D100200]

Originally Posted by kyleblack

https://mvdentertainment.com/2023/03...-ventures-inc/

Yeah, I saw that on Twitter earlier too. Honestly this isn’t the first time the service has been disappointing with Oldies. I have nothing against MVD, but will just shop from the MVD website directly since some of the old Gotham/Oldies regime will carry over hence the merger rather than pure absorption.

As for my speculation about what happened with my order in particular is because I placed a fairly big order their standard operating procedure must differ from most professional retailers. Rather than treat all customers fairly and operate on a first come, first serve basis they’re probably disorganized. So they’re just fulfilling orders based on what they can throw together quickest.

On top of that they were clearing house since they were moving and probably working with close out companies. So instead of setting aside merchandise I paid for, it was included in these close out deals. By the time they got around to throwing my order together so much of it was unavailable that they just decided to say, “screw it” and cancelled it.

The biggest problem I have with it all is the last rep I talked with flat out lied to me. They said my order was processing, would be shipped, and there was nothing else I needed to do.

It’s bad business. I can see why a better run company “merged” with them for a joint venture because they’re failing on their own. I’ll still buy from MVD directly. I’ll never buy from Oldies.com again.

[thejml]

I was able to get this title because I saw on Twitter that there was a flash sale and this was $9.99.



It took about a week to deliver but I did not get a slipcover with it.

I emailed them the day it was delivered to see if they can ship the slipcover but haven't heard anything from customer support yet.

[thejml]

Update: Oldies.com sent me the slipcover over the weekend.

Pleasantly surprised by their customer service. Very professional.

[libertyeagle20]

Is oldies always really slow shipping stuff? My order from early in the day on 11/22 still has not shipped.

[Arkady_84]

Originally Posted by libertyeagle20

Is oldies always really slow shipping stuff? My order from early in the day on 11/22 still has not shipped.

I ordered 11/22 and it shipped yesterday. All MVD sale stuff.

[JurassicBD]

Originally Posted by libertyeagle20

Is oldies always really slow shipping stuff? My order from early in the day on 11/22 still has not shipped.

We ordered from MVD the same day and our order hasn't shipped yet either. Still shows as "paid", but "unfulfilled" in my order history. Since they merged with oldies, I assume both use the same fulfillment center.

Originally Posted by Arkady_84

I ordered 11/22 and it shipped yesterday. All MVD sale stuff.

I take that as a yes, unless shipping BF promo orders is taking a lot longer than what is normal for oldies.

[libertyeagle20]

Still no updates on my order and its been almost 2 weeks. I'm pretty patient but this is a long time.

[craigbarr2003]

Same. Still waiting for separate MVD (11/23) and Oldies (11/26) orders to ship. MVD used to only take a few days, but I'm not sure when they merged operations with Oldies.

[jephdood]

Hmm.. I ordered 11/23, they shipped 11/28, and I got my stuff 12/4.

[Dollar Colonel]

Ordered 15 titles from MVD sale on 11/23, got tracking number 11/28, and delivered 12/2.

Missing slips on most MVD Rewind titles but not surprising.

[EPlay]

Originally Posted by libertyeagle20

Still no updates on my order and its been almost 2 weeks. I'm pretty patient but this is a long time.

Same. No updates on my 11/22 order.

[Deadend45]

My order for the MVD sale shipped from oldies.

[FlamedLiquid]

Someone posted in the dead deals MVD thread that MVD said there was a large amount of orders and most should ship out this week. I'd guess Oldies orders would be the same.

I'm still waiting on mine to ship to. I ordered from MVD's site though

[Joe Cinema]

I ordered 13 titles from MVD Shop within the first hour of the sale on 11/22 and it's still unfulfilled. Replied to my MVD order email today and got a reply from Oldies instead:

We received THOUSANDS of orders during our annual Black Friday - Cyber Monday sale. We're still digging out. You'll receive an automated notice with the tracking number via e-mail as soon as it's enroute. Thanks again for the order... and we appreciate your patience!

I'm not one of those that bang loudly about shipping delays with big sales, but I am surprised so many others that ordered later than I did have already received theirs. As long as my order is complete and nothing has been deleted, I don't mind, but it feels odd to be put in the back of the line. My Oldies experiences this year have been terrible, so good to know going forward that MVD is one and the same.

[Joe Cinema]

Another Oldies reply:

We have dozens of employees picking, packing and shipping orders. There's NO WAY things are going to move in a first-in, first-out basis. Fill rate on orders has been pretty darn close to 100%. I've handled a few hundred orders today and have yet to see a backorder.

Are MVD and Oldies the same company now? That answer is complicated. No, we're not... but we're operating out of MVD's offices and working very closely together. We're kinda like the strange step-sister, you could say.

Sorry, gotta run -- back to shipping orders!!!

[FlamedLiquid]

Originally Posted by Joe Cinema

Another Oldies reply:

That's how Severin handles orders as well....they don't do orders in order. Kind of annoying.

[JurassicBD]

Same. I'm patient, especially when it comes to getting great deals (or even mediocre ones, as I expected Rain Man UHD to be a little lower). And I don't want to slow them down even more by hassling them with inquiries about when an order might ship.

We ordered within an hour of the sale posting here. Not sure how that relates to when it actually started though.

I believe their thousands of orders part. I don't buy that that's the problem though. Kino's sale probably resulted in even more orders and our first order arrived within a week. 3 wks and MVD/oldies haven't even shipped all day one orders? Either something is seriously wrong with their system, or they were badly unprepared and we all ordered the same title that they didn't have remotely sufficient stock of.

[JurassicBD]

Originally Posted by Joe Cinema

Another Oldies reply:

Not doing first in first out? That's just grossly mismanaged, assuming the order isn't waiting for stock of something. So basically, anyone who got their order in early, could have wasted their time and missed out on something, be it a title or just a slip for a title, all because they do order fulfillment in a sloppy, disorganized manner? That's the kind of response that loses them customers.