I Dream of Jeannie: The Complete Series - 8 January 2025 - Imprint Television #16

[filmlover22]

Originally Posted by sa5150

Got my order today from JB , Crushed in 1 corner , front cover dented as well . They said bring it back to the store ...LMAO . I had to laugh after being kinda pissed they could not wrap such an expensive set properly and want me to take a roundtrip flight from Chicago . Not sure if a employee dropped it , or whoever is in there factory or it was damaged in transit , packing box looks ok , but just some bubble wrap thorn on top . Not wrapped like Via vision does . later was offered a partial refund which I accepted and will have to live wit the dent . Hopefully book inside is not messed up too . I don't hear anything broken yet . For future reference not ordering anything this expensive from JB .

nobody packs like ViaVision, Indicator, or Themovieroom (in the US). Even the expensive Hammer 4k LEs I bought directly from them had no bubble wrap and while the sets were inside a box, there was nothing surrounding the box for protection.

That being said, I have been fortunate enough to never have anything damaged from JB from all my purchases. understand that it is somewhat of a crap shoot when any company doesn't go the extra mile for protection. With the increased cost of shipping (domestic and internationally), perhaps this is the best we can expect from most companies.

Or am I misunderstanding you and you are saying that the set INSIDE the non-damaged box was damaged? That is something different..

[sa5150]

Originally Posted by filmlover22

nobody packs like ViaVision, Indicator, or Themovieroom (in the US). Even the expensive Hammer 4k LEs I bought directly from them had no bubble wrap and while the sets were inside a box, there was nothing surrounding the box for protection.

That being said, I have been fortunate enough to never have anything damaged from JB from all my purchases. understand that it is somewhat of a crap shoot when any company doesn't go the extra mile for protection. With the increased cost of shipping (domestic and internationally), perhaps this is the best we can expect from most companies.

Or am I misunderstanding you and you are saying that the set INSIDE the non-damaged box was damaged? That is something different..

The packing box shows no signs of damage , Too me this seems like something that happened before packaging . Like who ever packed it dropped it . A $18USD refund really unacceptable is what they gave me .



got a update and they reply was there not responsible and the packed it correctly is there claim . will not provide any type of return . Told me to send it tot a friend in aussie and he can return it ... .

And Via Vision (I wrote to them as well given the situation ) can not provide a box if I paid them , I was expecting this as its limited to 1500 , So its not Via Visions fault at all for not having a extra box to send me , Shout factory has been great for this one something would come crushed from amazon .

Would you accept a $18USD credit for that damage ? Just wondering if I pursue this any further with JB . Its a horrible major corner dent and front minor dent for such a nice ....beautiful set . Its going to drive me nuts .

Basically they covered the shipping costs . Its not good enough .

Update * , their system can not provide me with a return label and they claim it was packed correctly and there not responsible . Also to have it sent to a friend in Australia who can return it for me , OK .

[filmlover22]

Originally Posted by sa5150

The packing box shows no signs of damage , Too me this seems like something that happened before packaging . Like who ever packed it dropped it . A $18USD refund really unacceptable is what they gave me .



got a update and they reply was there not responsible and the packed it correctly is there claim . will not provide any type of return . Told me to send it tot a friend in aussie and he can return it ... .

And Via Vision (I wrote to them as well given the situation ) can not provide a box if I paid them , I was expecting this as its limited to 1500 , So its not Via Visions fault at all for not having a extra box to send me , Shout factory has been great for this one something would come crushed from amazon .

Would you accept a $18USD credit for that damage ? Just wondering if I pursue this any further with JB . Its a horrible major corner dent and front minor dent for such a nice ....beautiful set . Its going to drive me nuts .

Basically they covered the shipping costs . Its not good enough .

Update * , their system can not provide me with a return label and they claim it was packed correctly and there not responsible . Also to have it sent to a friend in Australia who can return it for me , OK .

I am truly shock and saddened at your experience. My dealings with JB has always been stellar with the friendliest and most accommodating support personnel who have gone overboard in making me happy.

Not sure what to say. Totally understand your frustration and your feelings about them. Perhaps calling them directly and asking to speak to the manager.

[sa5150]

Originally Posted by filmlover22

I am truly shock and saddened at your experience. My dealings with JB has always been stellar with the friendliest and most accommodating support personnel who have gone overboard in making me happy.

Not sure what to say. Totally understand your frustration and your feelings about them. Perhaps calling them directly and asking to speak to the manager.

I was able to get 1 more discount after getting someone pretty nice thru email and my final price for the set minus the discounts and GST is $95.50 . That's about $77 without the shipping . I can't complain anymore with that . A standard set will probably be about $100USD not including shipping . I will definitely be buying from JBHI again but not for a big type heavy box like this.
In the end they did ok .

[filmlover22]

Originally Posted by sa5150

I was able to get 1 more discount after getting someone pretty nice thru email and my final price for the set minus the discounts and GST is $95.50 . That's about $77 without the shipping . I can't complain anymore with that . A standard set will probably be about $100USD not including shipping . I will definitely be buying from JBHI again but not for a big type heavy box like this.
In the end they did ok .

Glad it worked out.

[hagios]

Still have not received my IDOJ/Bewitched (it is the fault of my regional USPS as they moved ALL of their HUBS into just 1 HUB and there are still thousands of packages not being delivered, mine included!)

Feb 21
7:58 pm
Processed Through USPS Facility
ISC LOS ANGELES CA (USPS)

Apr 04
1:06 pm
Arrived at USPS Regional Destination Facility

[Starboy1999]

Originally Posted by hagios

Still have not received my IDOJ/Bewitched (it is the fault of my regional USPS as they moved ALL of their HUBS into just 1 HUB and there are still thousands of packages not being delivered, mine included!)

Feb 21
7:58 pm
Processed Through USPS Facility
ISC LOS ANGELES CA (USPS)

Apr 04
1:06 pm
Arrived at USPS Regional Destination Facility

That's terrible!!!!