Quote:
Originally Posted by CyberAthlete
What have you actually purchased from them besides movies? How much of your overall spending went toward other items compared to what you spent on movies?
[Show spoiler]Simply walking into the store just to buy movies doesn’t really make someone a valuable customer—it just means you only went there for one thing. If you were regularly buying a lot from Best Buy, especially on release days, then it makes sense why losing your business would matter. But from what it sounds like, many people are upset more because Tuesday mornings gave them an excuse to get out of the house and wander into Best Buy, rather than staying home with nothing else to do.
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Having set up multiple houses with electronic equipment and appliances over the last 10 years, the dollar figure for my non-movie spending at BBY during that time is absolutely enormous. I would sometimes go to look at AV equipment and end up buying a few movies. More often I’d go to browse movies and end up comparing televisions on the floor. That would lead to conversations with sales people, and I would eventually make sure to support them with my purchase when I decided to pull the trigger. I made a point of supporting the stores even when it was inconvenient because I valued that they were offering intangible things that online-only retailers coudn’t.
Now I only go to physical locations for returns. Many of the sales people I formed connections with were fired right around the same time they dropped movies. The stores are ghost towns and generally depressing. And my BBY credit card balance is at zero for the first time in years.