Cex

[justwannaboogie]

Asked for a replacement for a release today that was missing a booklet. Apparently that's not classed as 'faulty' so they were only able to refund me rather than cough up a few quid to post me another one. Doubt I'll bother anymore.

[Mark Meakin]

Originally Posted by justwannaboogie

Asked for a replacement for a release today that was missing a booklet. Apparently that's not classed as 'faulty' so they were only able to refund me rather than cough up a few quid to post me another one. Doubt I'll bother anymore.

I bought KURONEKO for £8.00 minus booklet which was fine.

[JackyJacquard]

Originally Posted by justwannaboogie

Asked for a replacement for a release today that was missing a booklet. Apparently that's not classed as 'faulty' so they were only able to refund me rather than cough up a few quid to post me another one. Doubt I'll bother anymore.

Yeah I’ve been through this on previous pages - unless they specify that it includes one, they don’t care.

Obviously if its something in a larger case and there’s clearly empty space in it because they missed a book, you’d probably have them there.

Their returns service is free, so if you really want it you just gotta keep sending it back and re-ordering. Wasteful I know

[cpt gandy]

I picked up a couple of blu rays from cex the other day, all pretty cheap.

Cruella
The Boss Baby
The Conjuring
The Conjuring 2: The Enfield Poltergeist

Also a dead copy of the Hurt Locker.

One thing that made me laugh was the guy behind the counter telling someone that a graphics card with GDDR 6 memory is not complatible with DDR4 and 5 ram in a pc.

[JackyJacquard]

Does anyone know if - when the listing doesn’t mention booklet, slip etc. - they actually would check if it still has it on a return?

[Nitroes]

Originally Posted by JackyJacquard

Does anyone know if - when the listing doesn’t mention booklet, slip etc. - they actually would check if it still has it on a return?

Not a chance. If it left an enormous gap in a box set they might notice.

[JackyJacquard]

I enquired about cancelling an item that has been stuck on ‘picking in progress’ for a few days as I got it on eBay, got this response:

Originally Posted by CeX Customer Service

I have taken a look at the order and can see that the item store has dropped this item*because the item in stock has a printed cover, which does not meet our criteria for online sales. Our system attempts to assign such items to another store; however, in this case, there were no other stores with this item available.

To avoid any hassle for our customers, stores retain items with printed covers for in-store sales only, allowing customers to inspect the condition before making a purchase.

So that’s something positive r.e. the printed covers issue.


Very disappointing that its The Bride With The White Hair - who has been abusing their Eureka titles to that extent?!

Explains why I keep ordering stuff and it’ll get cancelled yet still show as in stock anyway

[Justin101]

Bought what I thought was the Arrow Video blu-ray of Henry: Portrait of a Serial Killer yesterday with a couple of other items. Only when I got home I found it was the 2011 Studio Canal discs inside. Annoying because now I have to go back to the shop today.

I'll probably end up buying even more stuff...

[Slasherfilm]

Originally Posted by Justin101

Bought what I thought was the Arrow Video blu-ray of Henry: Portrait of a Serial Killer yesterday with a couple of other items. Only when I got home I found it was the 2011 Studio Canal discs inside. Annoying because now I have to go back to the shop today.

I'll probably end up buying even more stuff...

Oh they did that to me once. I bought the new fifth element blu and got home and it was the old blu so off i trotted back..

They are always in a rush when I am there

[justwannaboogie]

That will more likely be disingenuous customers putting old discs inside newer cases so they can get a better trade in price, the overworked staff aren't going to know the difference unless they're Blu-ray collector's themselves.

[Justin101]

There is always a massive queue of people selling stuff in the 2 shops I frequent (Edinburgh and Liverpool). It's no surprise things like this get overlooked.

[PallasCat]

I buy a fair bit from CEX. I got into the BD / HD a bit late so sometimes they are the only shop offering a title apart from eBay which is usually overpriced. I think I'm going to try their trade in service from home soon.