My cell bill is $436.00!

[crazyBLUE]

Originally Posted by John72953

So I had a chat with the manager at Wireless Etc (within Costco) and explained what happened. Told him that everything with regard to the change of plan, the cancellation fee of my old plan, etc, was fine and I take no issue with any of the charges.

I then said "But I do take issue with Rogers charging me the full price of the phone at $275, when it was supposed to be $79!". He kinda looked at me and started shaking his head. He replied: "You know John, this is about the 10,11 or 12th time this has happened within the last 2 weeks whenever their is a change of plan with an upgrade!" He said I'll fix it for you...come back in 30 minutes.

No sooner than 10 minutes goes by and he pops his head into the office and says: DONE! He produced a revised copy of my billing statement and said your balance has been reduced accordingly.

Phew! What a relief!

I asked him why this his happening, and he told me honestly that he didn't exactly know, but it is only happening with upgrades, not end-of-term renewals and new customers. And it is happening at lots of places.

Anyway, my situation has been resolved satisfactorily and I'm very pleased about that , as you can well imagine!

John

Good for you John ! Glad it's all taken care of .