Wanna express my disatisfaction with Best Buy

[MovingPictureObsess]

So I wanted to order The Gone With The Wind UCE off of Amazon, but I went into Worst Buy.

They had the like 6 DVD versions of the UCE mixed in to the Blue Ray section. and they showed a peice of 45.99. So, I mistakingly picked it up took it home, opened it and realized it was the DVD version and kicked myself in the head.

When I called managment to ask if anything could be done, they informed me that no exchange for Bluray or refund could be made because it was opened. When I expressed my recommendation to the store manager that he keep the DVD UCE away from the blu section he rudely responded that he (without even checking) didn't see any DVDs mixed with blurays and nothing could be done. He was very rude and not apologetic.

When I got on the phone with Corporate to have a three way with the store manager, the store put on a different female manager. She determined that I could exchange my opened DVD copy for the one bluray UCE that they have which is 56.99 );. So instead of trying to sell the DVD copy I am gonna go and give them this opened DVD version and exchange it with the 56.99 blu. Last time I ever shop at worst buy. I always shop amazon but every now and then since they opened, I have shooed best buy. But now I will only stick to Target exclusives, Wally world and Amazon.

And yeah it was my falt for not reading the fine print, but what frustrates me most is the way I was treated by store management. I am infuriated with Worst Buy.