confused about best buy's policy pleas provide feedback

[progers13]

OP, I must admit that I find your research methods to be peculiar. An in-home trial is something that some companies offer (mostly internet direct companies) where you can audition something before you decide to buy it. However, where you made the leap to think that Best Buy is that type of company baffles me a little bit. Surely you must understand that a company cannot sell an item as "new" if you have returned it to them. This is why you see those tables set up with "open box" items on them at reduced prices.

Take for instance, a $200 blu-ray player. You pay $200 for it, only to return it a week later. If they try to sell that same unit again (you said nothing was wrong with it, only it wasn't to your liking), they can't sell it for $200. Who in their right mind would pay $200 for a used unit when a new one is also $200? So they mark the price down. Now they are offering that "open box" unit for $180 (10% off). Well, what happened to that $20 difference? Did they charge it to you? Or is it your opinion that a company needs to eat that as a cost of doing business so that you can try out multiple units until you decide on one you like? Again, this is why most stores have a 15% restocking fee. It truly astounds me that you have not run into this before now, but it is quite clear to me that Best Buy put their foot down because you continued to cost them money.