Having a major problem with Sony

[Blu-Generation]

Originally Posted by blitz6speed

I spoke to a Supervisor. The PS3 IS under warranty. It is a 60 gig and i dont want the 80 gig or id have swapped it already. Im much more calm now, and i think i will just take the thing apart and fix it myself. If anyone thinks this is OK treatment, then you are on crack. My love for sony went down a lot. I mean crap, i just bought POTC3 Blu-Ray this morning at circuit city. This is not how loyal consumers who've spent thousands upon thousands, in addition to refering everyone they know to Sony products, should be treated. Outragous. But i need my 60 gig alive for the PS2 games i play on it. Worse comes to Worse, i'll swap it with a 80, but i dont want to.

So what did the supervisor say?

[DetroitSportsFan]

Originally Posted by Joker

Lucky for you i don't work for sony because i think i would tell you if that is your stand point maybe you might be better off with one of those other companys you mentioned .

And if someone was listening to the conversation, which someone usually is, you would be relieved of your duties.

[thePope666]

Originally Posted by Blu-Generation

I think this rep must have gotten a bad day.

do u currently have an HDTV? B/c if not best buy has a deal if you spend over a certain amount you recieve $100 off on ps3/ any blu player.

[Blu-Generation]

Originally Posted by thePope666

do u currently have an HDTV? B/c if not best buy has a deal if you spend over a certain amount you recieve $100 off on ps3/ any blu player.

What's that got to do with me?

You quoted me, but the problem in this thread isn't mine.

[MACSTER]

When you call back try saying that you got it as a gift, so you have no idea of the purchase details (such as date, place, receipt). Maybe if you get the right person on the phone....

[DetroitSportsFan]

Originally Posted by blitz6speed

But i need my 60 gig alive for the PS2 games i play on it. Worse comes to Worse, i'll swap it with a 80, but i dont want to.

I believe the 80GB PS3 plays PS2 games too.

Only the 40GB PS3 doesn't play PS2 games.

[pscoop]

Originally Posted by Banjo

This is why I always keep the receipt for expensive purchases.

Me too.

If I didn't keep the receipt and Sony was still willing to help me out and repair my system for far less than it would cost to replace it, I think I would be pretty happy.

[blitz6speed]

Originally Posted by Blu-Generation

So what did the supervisor say?

From my original post:

I asked to speak to a supervisor, the guy must have been the most unfriendly person ive ever talked to on the phone. I asked where on the box does it say i need a receipt to receive my warranty? He said its in the manual. I said the manual is inside the box, when i picked up the box and saw it had a 1 year warranty, it didnt say anything about a receipt. He said its on sonys website. I said thats not on the box, and the box doesnt say ANYTHING about a receipt. He said that is sonys policy. I asked why it is not on the box then, he said they dont put it there. Eventually i got so pissed (but never went nuts or cussed or anything), that i asked for his name, Mike, and he refused to give me his last name.

[blitz6speed]

Originally Posted by DetroitSportsFan

I believe the 80GB PS3 plays PS2 games too.

Only the 40GB PS3 doesn't play PS2 games.

The 80 gig has issues with a few of the games i want to play on it. The 60 gig is flawless since it has the entire PS2 chipset inside.

[Blu-Generation]

Originally Posted by blitz6speed

From my original post:

I read your original post, but I thought that a rep was saying all that.

So was it a rep or a supervisor? I'm so confuse now.

Which one was the ass hole?

[cdmoran]

http://www.ftc.gov/bcp/conline/pubs/...y.shtm#stating

Information on US warranty law

[ehorrell]

Sorry to hear about that. Customer service sucks these days. Sony knows when you bought the PS3 and that it is under warranty. You shouldn't need a receipt. I've never heard of such a warranty policy.

I once had an ATI video card burn out on me. It was over two years old and was out of warranty. ATI still replaced the card no questions asked. Thats customer service. That keeps a person coming back for future products.

I would try calling them back again.

[JTK]

CSR roulette can be especially brutal with just about any place you call during these holiday times.

[blitz6speed]

Both CSR Rep and Supervisor refused to help me without a receipt. I somehow doubt my luck will change with another rep.

[The Don]

Originally Posted by blitz6speed

From my original post:

he sounds like he just didn't want to deal with you which is why I suggest calling back again and get someone in a better mood..

[The Don]

Originally Posted by JTK

CSR roulette can be especially brutal with just about any place you call during these holiday times.

yeah...the holidays make things a little worse...

[The Don]

Originally Posted by Blu-Generation

I read your original post, but I thought that a rep was saying all that.

So was it a rep or a supervisor? I'm so confuse now.

Which one was the ass hole?

both..

[blitz6speed]

Guys, keep in mind, im a hardcore blu-ray lover. I think anyone who has been on this site for a while knows how biased to BD i am. Ive always been a huge sony supporter also. And the problem with the PS3 isnt what pissed me off, its a EXTREMELY horrible customer service i received from sony. I already found diagrams and instructions on how to take the PS3 apart, so i will fix it myself, but how i was treated was EXTREMELY poor. Seriously poor. Thats what pissed me off. I am extremely friendly on the phone and in person, so when i get treatment like that when i show the utmost respect, i take it personally. Anyway, im pretty much over it now and about to open the PS3 and fix it now. I will report back.

[Blu-Generation]

Originally Posted by The Don

both..

Well, that sucks.

[cking2729]

The first 60 GB PS3 I bought was a lemon. The BD drive died after 3 weeks of use. It would accept the disks, then indefinitely read, and read, and read. No games, DVDs, or BD movies would work.

Although I bought a 1 year replacement plan for it, I called Sony for troubleshooting first. The representative seemed very knowledgeable about their policies and was going to have me ship it back and get it repaired without mentioning a receipt. Try calling again Monday. The warranty DOES say you need a proof of sale, but maybe you'll get lucky.

I am sorry you are dismayed and trust me, I know the feeling. I've had a PS3 AND a Wii die on me in this calendar year alone. Luckily I got replacement plans. I am a loyal customer to Sony, also, and I was pissed for about a week after my PS3 died.

All I can say is you chose the superior product and superior brand, and it's easier for Sony to demand receipts because they don't have to worry about widespread devastation of their product like M$. If your self-repair doesn't work, go to Wal-Mart on Dec. 26 w/out a receipt and get an 80GB (exact same as 60GB but with a diff. hard drive and a free game.) Hopefully you kept the box. And this time......get the PRP It's worth it.