LOL AT&T rated as WORST US Carrier for cell phones. - Blu-ray Forum

mikejet · 12-06-2010, 08:04 PM

http://latimesblogs.latimes.com/tech...r-reports.html

Quote:

That brings AT&T, the exclusive service provider for the Apple iPhone, to dead last behind top-scorer U.S. Cellular as well as Verizon Wireless, Sprint and T-Mobile.

The company struggled in all 10 categories used to determine the rankings. Consumer Reports readers gave AT&T a score of 60, far behind the 69 they gave to second-to-last T-Mobile.

At least you guys have the iPhone I guess.

GLaDOS · 12-06-2010, 08:18 PM

This is a bad day to be subscribed to AT&T....

mikejet · 12-06-2010, 08:19 PM

Quote:

Originally Posted by kotsedriver

This is a bad day to be subscribed to AT&T....

Verizon getting the iPhone Q1 2011 with LTE support!

GLaDOS · 12-06-2010, 08:19 PM

Quote:

Originally Posted by mikejet

Verizon getting the iPhone Q1 2011 with LTE support!

OK, now you're just pushing it, Mike!

bandit29 · 12-06-2010, 08:25 PM

I've been an AT & T user for years..no major problems or setbacks..although I'd consider switching to Verizon once they get the iphone and my 2 years is up.

Quote:

AT&T’s data and voice services and its customer service -- including staff knowledge and ability to resolve issues -- were all deemed lacking.

That I agree with. It's pretty bad..the majority of them that I've dealt with barely speak English.

SonOfArathorn · 12-06-2010, 09:31 PM

Been with At&T for 5 years with not a single complaint, I dropped a call once though, when I was in the middle of the Cascade mountain range and no one else around me could even get service.

I don't really care about what others think, I like them and will stick with them. Crazy that their customer service is rated so low when they've always been extremely knowledgable and helpful. Just goes to show you that blanket statements and such don't really reflect the experiences of everyone.

Consumer Reports has an agenda anyway, they've hated on the iPhone because of "antenna-gate" and even after it was shown that many handsets have the same issue they still hate on it. C'est la vie, some people have nothing better to worry about.

SOLISIMO · 12-06-2010, 09:36 PM

I had sprint, never again.

Beta Man · 12-06-2010, 09:42 PM

Quote:

Originally Posted by mikejet

At least you guys have the iPhone I guess.

I have AT&T but no iPhone

Quote:

Originally Posted by SonOfArathorn

Been with At&T for 5 years with not a single complaint, I dropped a call once though, when I was in the middle of the Cascade mountain range and no one else around me could even get service.

I don't really care about what others think, I like them and will stick with them. Crazy that their customer service is rated so low when they've always been extremely knowledgable and helpful. Just goes to show you that blanket statements and such don't really reflect the experiences of everyone.

Consumer Reports has an agenda anyway, they've hated on the iPhone because of "antenna-gate" and even after it was shown that many handsets have the same issue they still hate on it. C'est la vie, some people have nothing better to worry about.

I've had AT&T, same service, same phone number, etc... for 13 years now...... NEVER had a problem with them... get service everywhere.....

I don't have a fancy phone, and I don't have internet on my phone etc... so I can't say how those functions are, but for my standard cell-phone service, they're great.

.....and since when did the Cell-Phone become the new fashion accessory....

Navster · 12-06-2010, 09:50 PM

Quote:

Originally Posted by Beta Man

I have AT&T but no iPhone

.....and since when did the Cell-Phone become the new fashion accessory....

come on you know you have your case all blinged out with diamonds all over....

Beta Man · 12-06-2010, 09:54 PM

Quote:

Originally Posted by NavsterKing

come on you know you have your case all blinged out with diamonds all over....

Nope.... as you can clearly see, I have a very standard case:

Navster · 12-06-2010, 09:57 PM

Quote:

Originally Posted by Beta Man

Nope.... as you can clearly see, I have a very standard case:

MaCruz · 12-06-2010, 10:04 PM

ATT iPhone user here. Yeah my calls drop every once in a blue moon.

GLaDOS · 12-06-2010, 10:52 PM

Quote:

Originally Posted by Beta Man

Nope.... as you can clearly see, I have a very standard case:

sfmarine · 12-06-2010, 10:54 PM

AT&T is the worst. I had it for 2 years and will never go back. It didn't even work in my house!

Navster · 12-06-2010, 11:17 PM

Quote:

Originally Posted by sfmarine

AT&T is the worst. I had it for 2 years and will never go back. It didn't even work in my house!

kind of hard to get reception when you live on an island that nobody can seem to find....

mikejet · 12-06-2010, 11:40 PM

Quote:

Originally Posted by sfmarine

AT&T is the worst. I had it for 2 years and will never go back. It didn't even work in my house!

Same for my brother in law. His phone cuts out at home. That's terrible for Southern California.

cheaitsjustin · 12-07-2010, 01:22 AM

Quote:

Originally Posted by kotsedriver

This is a bad day to be subscribed to AT&T....

Why? The opinions of 58,000 Consumer Reports READERS doesn't mean all 93 million AT&T customers all have bad service. IMO, this "survey" is stupid.

My_Two_Cents · 12-07-2010, 01:46 AM

Quote:

Originally Posted by cheaitsjustin

Why? The opinions of 58,000 Consumer Reports READERS doesn't mean all 93 million AT&T customers all have bad service. IMO, this "survey" is stupid.

No, but if the subcribers who were surveyed are truly representative of all carriers, then thier feedback is statistically significant. There is nothing "stupid" about the survey, as this is how ratings work.

That being said, I don't agree with the findings unless they completely left Sprint out of the ratings. Sprint is TERRIBLE! My company switched from AT&T to Sprint over a year ago, and my service has sucked ever since. In all honesty, I'd say 1/7 calls are either dropped or do not connect properly (one party cannot hear the other). My wife and three kids all have Verizon, and there have been zero problems with that service.

Hammie · 12-07-2010, 05:05 AM

Many issues with most carriers is very regional.

It is widely known that AT&T has poor service in San Fran and NYC, but they have been working on that al through 2010 and into 2011. I did not read the article, but how many of the AT&T users were in those areas?

I'm just saying...

SleeperAgent · 12-07-2010, 08:14 AM

Quote:

Originally Posted by Hammie

Many issues with most carriers is very regional.

It is widely known that AT&T has poor service in San Fran and NYC, but they have been working on that al through 2010 and into 2011. I did not read the article, but how many of the AT&T users were in those areas?

I'm just saying...

This. Where I live Sprint is king. It always works, everywhere I go I get mobile broadband speed faster than 3G.

AT&T and other carriers are worthless here. I tried AT&T for the 60 day thing a couple years back, couldn't even get picture messages. I would always be told to download them and it always failed. I call tech support and they'd say "restart your phone". Screw that, I'm not restarting my phone every time some one sends me a pic.

12-06-2010, 09:31 PM	#6
SonOfArathorn Power Member Member since:May 2009 Blu-ray collection:549 Blu-ray reviews: 9 Trading Score:1	Been with At&T for 5 years with not a single complaint, I dropped a call once though, when I was in the middle of the Cascade mountain range and no one else around me could even get service. I don't really care about what others think, I like them and will stick with them. Crazy that their customer service is rated so low when they've always been extremely knowledgable and helpful. Just goes to show you that blanket statements and such don't really reflect the experiences of everyone. Consumer Reports has an agenda anyway, they've hated on the iPhone because of "antenna-gate" and even after it was shown that many handsets have the same issue they still hate on it. C'est la vie, some people have nothing better to worry about. Last edited by SonOfArathorn; 12-06-2010 at 09:33 PM.

12-06-2010, 08:18 PM	#2
GLaDOS Blu-ray Count Top contributor Member since:May 2009 Location:Fujiwara Tofu Shop 4K collection:10 Blu-ray collection:114 Blu-ray reviews: 5	This is a bad day to be subscribed to AT&T....

12-06-2010, 09:36 PM	#7
SOLISIMO Active Member Member since:Sep 2010 Home Theater Gallery:1 Blu-ray collection:40 Trading Score:4	I had sprint, never again.

12-06-2010, 10:04 PM	#12
MaCruz Community Gaming Moderator Top ranked HT gallery Top contributor Member since:Mar 2009 Location:Jacksonville, FL Home Theater Gallery:160 4K collection:104 Blu-ray collection:958 DVD collection:18 MA collection:394 Digital collection:570 iTunes collection:527 Prime collection:192 Blu-ray reviews: 23 Trading Score:139	ATT iPhone user here. Yeah my calls drop every once in a blue moon.

12-06-2010, 10:54 PM	#14
sfmarine Blu-ray Archduke Top contributor Member since:Apr 2008 Location:The Swan Station aDdIcTeD 2 LOST PSN:U5MC51473 Home Theater Gallery:18 4K collection:930 Blu-ray collection:2311 DVD collection:276 MA collection:461 Digital collection:492 iTunes collection:534 Blu-ray reviews: 7 Trading Score:43	AT&T is the worst. I had it for 2 years and will never go back. It didn't even work in my house!

12-07-2010, 05:05 AM	#19
Hammie Blu-ray Champion Top ranked HT gallery Top contributor Member since:May 2008 Location:Washington, DC Metro Home Theater Gallery:53 Blu-ray collection:545 DVD collection:12 Trading Score:12	Many issues with most carriers is very regional. It is widely known that AT&T has poor service in San Fran and NYC, but they have been working on that al through 2010 and into 2011. I did not read the article, but how many of the AT&T users were in those areas? I'm just saying...

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