Grrr... incompetent local support

[SavagePotato]

The level ones at your cable company are most likely reading a script off a screen, after going through a 3 week training course which is just trying to memorize a few things and 99% being taught how they want you to speak to customers.

Quite simply, they are no more proficient than the people at the 7:11, they just have a script.

I've had all manner of fun with tech call-ins where another companies level one tech is on the phone. You should see how confused a Vonage rep gets about the concept of an Internet service that doesn't have a modem. (ie wireless.)