Amazon UK improved packaging for steelbooks?

[MacEachaidh]

I got a steelbook from Amazon.de just this last week -- packed simply with thin cardboard wrap around it, and no padding whatsoever. One end of the tin is pinched nearly flat. Not a happy vegemite!

I wrote to them, but made the mistake of saying something that indicated the disc itself was undamaged, so now they say the product isn't defective, and will only offer a refund of 5% of the purchase price. I told them I wasn't looking for money, I want the steelbook, which is the reason I bought that edition in the first place. They haven't even bothered to reply a second time.

Best customer service on the planet? Pig's eye.