The Lord of the Rings: The Motion Picture Trilogy (Extended Edition) (2001-2003) - Page 590 - Blu-ray Forum

maygit · 03-03-2012, 06:42 PM

Has anyone heard of this issue and if there is a recall on it?

In my RotK case I have two Part Two extended edition blurays....there is not a Part One. I put both discs in to confirm and yes it was not a printing error, both are part two. Anyone know of this?

Best Buy probably won't end up exchanging it because I bought these back in December when they were on the $50 deal. I haven't had an opportunity to watch all of them yet because they're so freaking long and my girlfriend isn't a fan. Just brought the RotK in today at work to play on the 70" Sharp (i sell tvs) and noticed this problem.

dwane5 · 03-03-2012, 06:53 PM

maybe it will be repackaged with the corrections.

and the proper tinting

edit: target is also out of stock online. and all the best buys in my area do not have a copy (except one location)

kemcha · 03-03-2012, 06:54 PM

Don't know. I do know that it has nothing to do with being recalled. When an item is removed from the inventory of a store/retailer, it's something with the retailer, not the studio.

Target, Best Buy, Amazon, Walmart ... they are all guilty of this. I do know that the NCIS DVD sets are still readily available and yet Best Buy has elected to remove all mention of the DVD sets from the main series from their website, meaning that they no longer sell it.

Many reasons could explain this and it might be that the retailer's distributor no longer has it available to ship to stores. The studio still releases these titles, it's the retailer who decides to no longer sell them for some reason.

I would point your anger to that retailer, not the studio.

dwane5 · 03-03-2012, 06:58 PM

Quote:

Originally Posted by kemcha

Don't know. I do know that it has nothing to do with being recalled. When an item is removed from the inventory of a store/retailer, it's something with the retailer, not the studio.

Target, Best Buy, Amazon, Walmart ... they are all guilty of this. I do know that the NCIS DVD sets are still readily available and yet Best Buy has elected to remove all mention of the DVD sets from the main series from their website, meaning that they no longer sell it.

Many reasons could explain this and it might be that the retailer's distributor no longer has it available to ship to stores. The studio still releases these titles, it's the retailer who decides to no longer sell them for some reason.

I would point your anger to that retailer, not the studio.

it hasnt been removed from any retailer that i know of, not sure what you are speaking of. even walmart still has it listed.

The_Donster · 03-03-2012, 07:03 PM

You are correct, but if you haven't cleaned up your cache it should still show up on the side of the recently viewed. As far as price matching at Best Buy, it is definitely a YMMV with them. I tend to have more success with my local one than one in neighboring areas. I had some issues back when BB had their $5 off and Target had the Back to the Future trilogy on sale for $15. Most stores I went to considered that double dipping and so did my local store, but the manager approved it anyway. I'm 45, so to me your all whipper snappers

The_Donster · 03-03-2012, 07:07 PM

Quote:

Originally Posted by maygit

Has anyone heard of this issue and if there is a recall on it?

In my RotK case I have two Part Two extended edition blurays....there is not a Part One. I put both discs in to confirm and yes it was not a printing error, both are part two. Anyone know of this?

Best Buy probably won't end up exchanging it because I bought these back in December when they were on the $50 deal. I haven't had an opportunity to watch all of them yet because they're so freaking long and my girlfriend isn't a fan. Just brought the RotK in today at work to play on the 70" Sharp (i sell tvs) and noticed this problem.

If I were you, I'd take the set back and see if you can exchange it out. Do you still have your original receipt? I know they have a certain window, but I'd take it to customer service and explain the situation to them. As long as you aren't a dick about it, folks seem to sympathize with you most of the time.

KingLeonidas300 · 03-03-2012, 07:13 PM

Quote:

Originally Posted by The_Donster

If I were you, I'd take the set back and see if you can exchange it out. Do you still have your original receipt? I know they have a certain window, but I'd take it to customer service and explain the situation to them. As long as you aren't a dick about it, folks seem to sympathize with you most of the time.

Even if you don't have the receipt they should be able to look it up with the credit card/debit card number along with a round about date the purchase was made. Also, if you have a reward zone membership they could search it that way or you can log into your account, find the purchase and print the page to prove you purchased it from them.

maygit · 03-03-2012, 07:13 PM

Eh, idk. I'll have to look hard. I'm pretty certain i bought it w/ my BB credit card though so they should be able to look it up through that i would hope. You can tell everything has not been used, there's not a figerprint or scratch on anything. I'll probably have to wait until monday to take it back since i work until close today and tomorrow open-close.

The_Donster · 03-03-2012, 07:24 PM

I'd definitely give this a shot. As I've said in other threads, the worse they can say is no

Petra_Kalbrain · 03-03-2012, 07:56 PM

Quote:

Originally Posted by maygit

Has anyone heard of this issue and if there is a recall on it?

In my RotK case I have two Part Two extended edition blurays....there is not a Part One. I put both discs in to confirm and yes it was not a printing error, both are part two. Anyone know of this?

Best Buy probably won't end up exchanging it because I bought these back in December when they were on the $50 deal. I haven't had an opportunity to watch all of them yet because they're so freaking long and my girlfriend isn't a fan. Just brought the RotK in today at work to play on the 70" Sharp (i sell tvs) and noticed this problem.

First, did you put the disc in and play it? Some others online have been reporting the same situation, but the disc is only a mislabel. The disc still actually contains the second half of the film. Some don't even care and keep the disc since it works as intended.

Second, you can contact WB support and have a replacement disc shipped right to your door with a quick e-mail or phone call. I've done this with several WB discs over the last 5 years without hassle. A 2 or 3 minute phone call or a 4 sentence e-mail and the disc arrives in less than a week at my house. Talk about "no hassle."

scottpcusa · 03-03-2012, 08:19 PM

Quote:

Originally Posted by maygit

Has anyone heard of this issue and if there is a recall on it?

In my RotK case I have two Part Two extended edition blurays....there is not a Part One. I put both discs in to confirm and yes it was not a printing error, both are part two. Anyone know of this?

Best Buy probably won't end up exchanging it because I bought these back in December when they were on the $50 deal. I haven't had an opportunity to watch all of them yet because they're so freaking long and my girlfriend isn't a fan. Just brought the RotK in today at work to play on the 70" Sharp (i sell tvs) and noticed this problem.

Quote:

Originally Posted by Petra_Kalbrain

First, did you put the disc in and play it? Some others online have been reporting the same situation, but the disc is only a mislabel. The disc still actually contains the second half of the film. Some don't even care and keep the disc since it works as intended.

Second, you can contact WB support and have a replacement disc shipped right to your door with a quick e-mail or phone call. I've done this with several WB discs over the last 5 years without hassle. A 2 or 3 minute phone call or a 4 sentence e-mail and the disc arrives in less than a week at my house. Talk about "no hassle."

KingLeonidas300 · 03-03-2012, 08:26 PM

Quote:

Originally Posted by maygit

Eh, idk. I'll have to look hard. I'm pretty certain i bought it w/ my BB credit card though so they should be able to look it up through that i would hope. You can tell everything has not been used, there's not a figerprint or scratch on anything. I'll probably have to wait until monday to take it back since i work until close today and tomorrow open-close.

If you used your BB credit card, they should have no problem finding the details.

maygit · 03-03-2012, 10:57 PM

Great, thanks for your help everyone. I think i'm going to try contacting WB first for a replacement and then head to BB if that fails.

Petra_Kalbrain · 03-03-2012, 11:56 PM

Quote:

Originally Posted by scottpcusa

Hahaha... I read that post and responded all within 5 minutes of waking up today. Apparently information retention isn't my strongest asset at that stage of the day.

scottpcusa · 03-04-2012, 12:51 AM

Quote:

Originally Posted by Petra_Kalbrain

Hahaha... I read that post and responded all within 5 minutes of waking up today. Apparently information retention isn't my strongest asset at that stage of the day.

Pre-coffee (if you drink coffee) forum commenting is an extremely dangerous thing!

Phoenix Theory · 03-04-2012, 01:00 AM

I hope this goes on sale soon as i need to buy this.Just sold my Theatrical cut and want to see the extended one.

The Duke · 03-04-2012, 01:41 AM

Watching FOTR EE from Walmart.com now, big improvement over the theatrical in PQ. No green tint yet.

The_Donster · 03-04-2012, 02:22 AM

Have to work out when I'm going to watch this myself. Leaving for vacation next Sunday and I'm pretty sure they don't have a BD player

HD Goofnut · 03-04-2012, 02:27 AM

Quote:

Originally Posted by The_Donster

Have to work out when I'm going to watch this myself. Leaving for vacation next Sunday and I'm pretty sure they don't have a BD player

This is why I own two external BD drives and two laptops.

KingLeonidas300 · 03-04-2012, 02:30 AM

I haven't seen either blu ray version and only small parts on TV. Still waiting to get the extended editions for a good price.

03-03-2012, 06:53 PM	#11782
dwane5 Special Member Member since:Dec 2007 Location:US 4K collection:8 Blu-ray collection:1098 DVD collection:34	maybe it will be repackaged with the corrections. and the proper tinting edit: target is also out of stock online. and all the best buys in my area do not have a copy (except one location) Last edited by dwane5; 03-03-2012 at 06:56 PM.

03-03-2012, 06:42 PM	#11781
maygit Active Member Member since:Nov 2007 Location:Iowa Blu-ray collection:76	Has anyone heard of this issue and if there is a recall on it? In my RotK case I have two Part Two extended edition blurays....there is not a Part One. I put both discs in to confirm and yes it was not a printing error, both are part two. Anyone know of this? Best Buy probably won't end up exchanging it because I bought these back in December when they were on the $50 deal. I haven't had an opportunity to watch all of them yet because they're so freaking long and my girlfriend isn't a fan. Just brought the RotK in today at work to play on the 70" Sharp (i sell tvs) and noticed this problem.

03-03-2012, 06:54 PM	#11783
kemcha Blu-ray Knight Top contributor Member since:Dec 2009 Location:Michigan, USA 4K collection:18 Blu-ray collection:344 Blu-ray reviews:18 Trading Score:32	Don't know. I do know that it has nothing to do with being recalled. When an item is removed from the inventory of a store/retailer, it's something with the retailer, not the studio. Target, Best Buy, Amazon, Walmart ... they are all guilty of this. I do know that the NCIS DVD sets are still readily available and yet Best Buy has elected to remove all mention of the DVD sets from the main series from their website, meaning that they no longer sell it. Many reasons could explain this and it might be that the retailer's distributor no longer has it available to ship to stores. The studio still releases these titles, it's the retailer who decides to no longer sell them for some reason. I would point your anger to that retailer, not the studio.

03-03-2012, 07:03 PM	#11785
The_Donster Blu-ray Knight Top contributor Member since:Dec 2010 Location:Deep in the heart of NE Texas 4K collection:1 Blu-ray collection:216 DVD collection:231 Trading Score:14	You are correct, but if you haven't cleaned up your cache it should still show up on the side of the recently viewed. As far as price matching at Best Buy, it is definitely a YMMV with them. I tend to have more success with my local one than one in neighboring areas. I had some issues back when BB had their $5 off and Target had the Back to the Future trilogy on sale for $15. Most stores I went to considered that double dipping and so did my local store, but the manager approved it anyway. I'm 45, so to me your all whipper snappers

03-03-2012, 07:13 PM	#11788
maygit Active Member Member since:Nov 2007 Location:Iowa Blu-ray collection:76	Eh, idk. I'll have to look hard. I'm pretty certain i bought it w/ my BB credit card though so they should be able to look it up through that i would hope. You can tell everything has not been used, there's not a figerprint or scratch on anything. I'll probably have to wait until monday to take it back since i work until close today and tomorrow open-close.

03-03-2012, 07:24 PM	#11789
The_Donster Blu-ray Knight Top contributor Member since:Dec 2010 Location:Deep in the heart of NE Texas 4K collection:1 Blu-ray collection:216 DVD collection:231 Trading Score:14	I'd definitely give this a shot. As I've said in other threads, the worse they can say is no

03-03-2012, 10:57 PM	#11793
maygit Active Member Member since:Nov 2007 Location:Iowa Blu-ray collection:76	Great, thanks for your help everyone. I think i'm going to try contacting WB first for a replacement and then head to BB if that fails.

03-04-2012, 01:00 AM	#11796
Phoenix Theory Banned Member since:Mar 2009 Location:30 Years From Now Home Theater Gallery:228 Blu-ray collection:457 DVD collection:5 Blu-ray reviews:18 Trading Score:163	I hope this goes on sale soon as i need to buy this.Just sold my Theatrical cut and want to see the extended one.

03-04-2012, 01:41 AM	#11797
The Duke Blu-ray Guru Member since:May 2009 Location:Wild Wild West Home Theater Gallery:2 Blu-ray collection:246 Trading Score:15	Watching FOTR EE from Walmart.com now, big improvement over the theatrical in PQ. No green tint yet.

03-04-2012, 02:22 AM	#11798
The_Donster Blu-ray Knight Top contributor Member since:Dec 2010 Location:Deep in the heart of NE Texas 4K collection:1 Blu-ray collection:216 DVD collection:231 Trading Score:14	Have to work out when I'm going to watch this myself. Leaving for vacation next Sunday and I'm pretty sure they don't have a BD player

03-04-2012, 02:30 AM	#11800
KingLeonidas300 Blu-ray Guru Member since:Jun 2008 Location:Arizona Home Theater Gallery:7 Blu-ray collection:654 Blu-ray reviews: 64 Trading Score:40	I haven't seen either blu ray version and only small parts on TV. Still waiting to get the extended editions for a good price.

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