The Official Arrow Video Thread

[legendarymatt92]

Originally Posted by Brian81

Does any place have THE BEYOND limited release for a reasonable price? I'd rather have that than the standard edition.


Also, no mention was made in the list a few posts up of the Arrow Academy releases. What are the plans for that line? Are they moving to a dual format model like Masters of Cinema?

Have you tried eBay? I know that some people abuse it, but what you're looking for are the sellers who list them at 99p start. You can usually get them for under £10 all in, but it just depends on how much you're willing to pay.

[SymbioticFunction]

Originally Posted by skyofcrack

I'm done with Arrow as well. I e-mailed Laura back and forth about the situation using logic and her responses kept getting more and more ridiculous.

No way anyone should ever have to spend any money to get a replacement disc. Not even the cost of a stamp.

I haven't purchased ZFE and won't now but I was asking Laura if the replacement disc could be shipped out in the same package as the ZFE disc. She said it's coming from a different location.

Eh? They can't just send over a few of the replacements for current and future online orders of the flawed version? WTF. Would actually save them money surely??

Edit: Thinking about it, they could just swap the discs themselves....doesn't make sense. Why are they still sending out faulty copies?

[Judex]

Originally Posted by Brian81

Also, no mention was made in the list a few posts up of the Arrow Academy releases. What are the plans for that line? Are they moving to a dual format model like Masters of Cinema?

ArrowFilms which own the Video & Academy range haven't mentioned anything about the Academy side of things since last year. The last thing they said was they had 10-12 French releases in the pipeline.

MoC are back to separate DVD & Blu editions. Some people can't understand that DualFormat is a good thing.

[Dr. Humbert]

Originally Posted by SymbioticFunction

Eh? They can't just send over a few of the replacements for current and future online orders of the flawed version? WTF. Would actually save them money surely??

Edit: Thinking about it, they could just swap the discs themselves....doesn't make sense. Why are they still sending out faulty copies?

Wow, wait.

People buying ZFE from Arrow will receive a faulty disc? And they don't even want to put a good disc with the shipment.

That's a plain rip-off. I may end up boycotting them altogether. I'm normally not a drama queen about stuff like that but that's really messed up.

Perhaps the worst customer service I've come across in years.

[skyofcrack]

Originally Posted by Dr. Humbert

Wow, wait.

People buying ZFE from Arrow will receive a faulty disc? And they don't even want to put a good disc with the shipment.

That's a plain rip-off. I may end up boycotting them altogether. I'm normally not a drama queen about stuff like that but that's really messed up.

Perhaps the worst customer service I've come across in years.

Here's my conversation with Laura:

Hello Laura,

I want to place an order that includes the limited BD slipcased Zombie Flesh Eaters. Can the replacement disc be sent in along with it instead of me having to receive it then send it back to you? It would save both of us on shipping (and customers really shouldn't have to spend anything to get a fixed disc).

Thanks

Unfortunately we cannot send out the replacement disc with the Zombie Flesh Eaters Limited Edition as they are dealt with from two separate places. I’m afraid you will have to follow the instructions on our website here: http://www.arrowfilms.co.uk/index.ph...&tle_id=722&v= and on other social medial channels.

Kind regards.

Laura

Laura,

It is completely ridiculous for a company such as Arrow to expect their customers (especially from the U.S) to have to pay for their replacement discs when all the fault lies with Arrow. There have been previous Arrow discs with errors and those replacement discs were sent out with proof of purchase e-mails. With these titles being bought through the Arrow store, I would think it would be even easier to track customers proof of purchase, then send that info along so the proper disc can be mailed out. Even if the discs were bought elsewhere (Amazon), it's easy enough to prove where you bought it with an e-mail.

I’m afraid we cannot make exceptions or deal with the replacement discs programme any other way. We have given the matter much consideration and have felt that this is the fairest way, although of course it is not satisfactory to some customers. Many companies deal with this sort of situation in a similar manner and even have time limits in some cases.

Kind regards
Laura

Laura,

Okay, I'm done being nice. There's nothing fair about this. We shell out $30 US then are expected to pay more money to ship back the bad disc and wait for the new one. That's completely retarded. You're only alienating and pissing off customers and you're not saving any money because you're still shipping out discs.

Time limits I don't have a problem with as long as it's from the point of purchase not from the time of release.

The amount of money I pay for a title does not carry over to Arrow's disc errors. If Arrow can't figure out that I purchased a title from their store then something is seriously wrong with that company.

The only reason you're having us send in discs (at our expense) is to prove we own it, right? Again, if the discs are purchased through Arrow, how is that not proof enough?

I appreciate that you are not happy with the situation but the reason we ask for discs to come back is so people can’t claim multiple discs by using or forging their proof of purchase more than once, as they did with our replacement programme for The Beyond.

Kind regards

Laura

Just because there are criminals out there abusing the system doesn't mean you screw over everyone else. This is NOT a solution.

You've completely ruined my desire to own this film or probably any future Arrow title.

[Dr. Humbert]

Meh.

They'll be the one to lose in the end. Very unprofessional.

[VeZius]

That's the same kind of amazing logic you always get from their customer service. Totally idiotic and illogical. I hope they get some management changes soon or go out of business.

It's a real shame if they don't want us to keep growing our Arrow collections.

[legendarymatt92]

Originally Posted by Dr. Humbert

Meh.

They'll be the one to lose in the end. Very unprofessional.

As much as I disagree with the way they're going about this, I can understand their point: people did abuse the replacement discs before (a quick search of eBay confirmed that) and since they're not a huge company, they can't really afford replacing discs for people who don't have a faulty copy. That said, they should make sacrifices for people in different positions (such as the member up there). They have to understand that members don't want to be paying twice because of something they've messed up, but they seem entirely unwilling to bend. Maybe this new process can be argued as a better policy, but it's not fair on some avid Arrow collectors.

They're going to find that a lot of customers leave them after this.

[Judex]

Originally Posted by VeZius

That's the same kind of amazing logic you always get from their customer service. Totally idiotic and illogical. I hope they get some management changes soon or go out of business.

It's a real shame if they don't want us to keep growing our Arrow collections.

Anybody that wishes a company go out of business is a complete moron.


[QUOTE=legendarymatt92;7171762]As much as I disagree with the way they're going about this, I can understand their point: people did abuse the replacement discs before (a quick search of eBay confirmed that) /QUOTE]

link? I did a search and it only returned three copies of The Beyond and all new, and really a afew people offloading the incorrect copy on eBay isn't "abusing" the replacement program.

Arrow are talking out of their behind with The Beyond program. Yes maybe afew idiots "forged" proof but it'll be in the minority. Arrow make it sound like everybody "forged" their proof.

[VeZius]

Originally Posted by Judex

Anybody that wishes a company go out of business is a complete moron.

Anyone who defends companies that screw over their customers is a complete moron.

If they didn't hog all those releases themselves, then maybe one of the many other UK-based horror focused companies would release them. Ones with actual customer support.

[legendarymatt92]

Originally Posted by VeZius

Anyone who defends companies that screw over their customers is a complete moron.

If they didn't hog all those releases themselves, then maybe one of the many other UK-based horror focused companies would release them. Ones with actual customer support.

Arrow have been held in high esteem for a while now. No one believes they're hogging releases, and they put a hell of a lot of effort into each release. Yes, they're wrong in this instance and it will affect their business, but they're not this evil company who has a history of "screwing over customers".

[legendarymatt92]

Originally Posted by Judex

link? I did a search and it only returned three copies of The Beyond and all new, and really a afew people offloading the incorrect copy on eBay isn't "abusing" the replacement program.

Arrow are talking out of their behind with The Beyond program. Yes maybe afew idiots "forged" proof but it'll be in the minority. Arrow make it sound like everybody "forged" their proof.

Ebay links aren't allowed on this forum apparently, but at the height of the disc replacement service for The Beyond, there were at least 5 separate listings for the disc only on there. Yes, it was an extreme minority, but you can understand a small company like Arrow looking to avoid that in the future.

I don't want it to seem like I'm sticking up for them because I'm not, and I agree that this is appalling.

[Mr. Thomsen]

Arrow has been doing a disastrous job handling their PR. I mean, seriously, it's amateur night! I respect them for doing the right thing in at least rectifying the faulty discs. But in the end, they come out looking bad again because they just don't know how to handle crisis communication.

I still think the whole situation with The Beyond was worse than this, though. I mean, a company announcing that they will no longer supply the corrected discs even though not everybody had theirs exchanged yet and the incorrect version was still available in stores? That's a bad PR case, if there ever was one.

[VeZius]

Originally Posted by legendarymatt92

Arrow have been held in high esteem for a while now. No one believes they're hogging releases, and they put a hell of a lot of effort into each release. Yes, they're wrong in this instance and it will affect their business, but they're not this evil company who has a history of "screwing over customers".

Well just to clarify, it's not just this instance. Their customer support has always been unbelievably bad. From my own personal experiences and from others I've been reading here. (With the exception of The Beyond issue apparently, but I didn't have to deal with that.)

This issue just brings out their awful policies to the public.

[evilzedar]

If they don't want their disc replacement programs being abused, then maybe it's best to avoid them completely and make sure their releases are correct in the first place. I can't believe they couldn't find someone to notice 6 seconds missing on ZFE before release...

[legendarymatt92]

Originally Posted by VeZius

Well just to clarify, it's not just this instance. Their customer support has always been unbelievably bad. From my own personal experiences and from others I've been reading here. (With the exception of The Beyond issue apparently, but I didn't have to deal with that.)

This issue just brings out their awful policies to the public.

That is true, I have looked more into it and people have been complaining about their customer service for a while. I always thought they were respected in that department but I was wrong.

They should take a leaf out of Lionsgate's book with Cabin in the Woods - fast disc replacement, no unneeded hassle and great customer care. I know Lionsgate are a bigger company with more funds, but there didn't seem to be a problem with bogus claims there.

[Dr. Humbert]

The part that totally killed me was this:

You can't buy a good copy from their own store and you still have to send the disc back to them after you get it. From their own store.

[Vakulinchuk]

Was looking after Black Sunday / Lisa and the Devil, but maybe these two releases are too recent, and no one noticed anything wrong with them... yet. Better to wait a little more.

[josuv22]

Originally Posted by Mr. Thomsen

Arrow has been doing a disastrous job handling their PR. I mean, seriously, it's amateur night! I respect them for doing the right thing in at least rectifying the faulty discs. But in the end, they come out looking bad again because they just don't know how to handle crisis communication.

I still think the whole situation with The Beyond was worse than this, though. I mean, a company announcing that they will no longer supply the corrected discs even though not everybody had theirs exchanged yet and the incorrect version was still available in stores? That's a bad PR case, if there ever was one.

in the end they replaced the beyond for everyone, issue there was that they printed the same amount of replacements that there was faulty disks and since the program was abused there was not enough disks for the genuine customers.

the whole not being able to ship a proper disk to those who buy zombie new today from them direct is ridiculously tho.

[Brian81]

what they should have done for 'the beyond' and also this one is send out prepaid envelopes to send back the original disc, and send out replacements after receipt. old discs off the market and zero abuse.