My luck with my 3D tv... - Blu-ray Forum

velfornia · 03-07-2013, 02:05 AM

so this has been a day of hell. For obvious reasons and others. The plot thickens.

So before the geek squad guy left my house I asked him what to do with the TV. He tells me that I could either take it back to the store or they can have someone pick it up from my house. I'm like okay and what about the sound bar and the glasses and such, he tells me that I don't need to worry about it and that they would only replace the screen and I can keep those. OKAY.

So he leaves and I call best buy immediately to ask if they have the same tv as mine just to make sure if I need to bring everything in. The guy on the phone tells me that they don't carry my bundle anymore and they would try to replace it with another tv for the same price. I believe him. I grabbed the tv and went off to best buy land.

I get there, I talk to a customer service. He gets someone who works the floor to come and help me out. They do and he sees what TV I have and he's like i'll be right back. 10 minutes later he walks out with the exact. same. bundle. I ask him what happened to not having anymore, he says they have a bunch in the back. OKAY.

I get to customer service and then they all start to realize that the tv is a bundle and it has the sound bar and such so he asks me where I had mine. I told him I was told I would be getting a new tv and that to keep the other items. The customer service guy tell me that I need everything there in order for me to get the new bundle. I just look at him weird. He then tells me that I have to go back home and get the stuff in order for me to get my new tv. All I do is ask him why no one said that to me and why three different people were telling me three different things. Mind you I live about a half hour away from best buy and the gas prices suck so I ask him if I could come back to bring the stuff later, but take the tv home now to test it out if it still doesn't work. He wouldn't let me. I ask if the tv doesn't work again, could I return it for another tv? "I guess" was his response.

I drive back home and call corporate on the verge and ready to kill. I talk to them, they say sorry, nothing gets fixed besides them wanting to send me a gift card. sure. Anyway. I go back to the store and return everything again. I get home, I open the tv, I put it on and what happens. The. Exact. Same. Issue. Except now it looks worse.

I'm buying a new player tomorrow to see if maybe it's that, but if it isn't. Boy have I wasted my time and everyone else's.

03-07-2013, 02:05 AM	#5
velfornia Active Member Member since:May 2011 Home Theater Gallery:26 Blu-ray collection:423 DVD collection:162 Blu-ray reviews:1 Trading Score:126	so this has been a day of hell. For obvious reasons and others. The plot thickens. So before the geek squad guy left my house I asked him what to do with the TV. He tells me that I could either take it back to the store or they can have someone pick it up from my house. I'm like okay and what about the sound bar and the glasses and such, he tells me that I don't need to worry about it and that they would only replace the screen and I can keep those. OKAY. So he leaves and I call best buy immediately to ask if they have the same tv as mine just to make sure if I need to bring everything in. The guy on the phone tells me that they don't carry my bundle anymore and they would try to replace it with another tv for the same price. I believe him. I grabbed the tv and went off to best buy land. I get there, I talk to a customer service. He gets someone who works the floor to come and help me out. They do and he sees what TV I have and he's like i'll be right back. 10 minutes later he walks out with the exact. same. bundle. I ask him what happened to not having anymore, he says they have a bunch in the back. OKAY. I get to customer service and then they all start to realize that the tv is a bundle and it has the sound bar and such so he asks me where I had mine. I told him I was told I would be getting a new tv and that to keep the other items. The customer service guy tell me that I need everything there in order for me to get the new bundle. I just look at him weird. He then tells me that I have to go back home and get the stuff in order for me to get my new tv. All I do is ask him why no one said that to me and why three different people were telling me three different things. Mind you I live about a half hour away from best buy and the gas prices suck so I ask him if I could come back to bring the stuff later, but take the tv home now to test it out if it still doesn't work. He wouldn't let me. I ask if the tv doesn't work again, could I return it for another tv? "I guess" was his response. I drive back home and call corporate on the verge and ready to kill. I talk to them, they say sorry, nothing gets fixed besides them wanting to send me a gift card. sure. Anyway. I go back to the store and return everything again. I get home, I open the tv, I put it on and what happens. The. Exact. Same. Issue. Except now it looks worse. I'm buying a new player tomorrow to see if maybe it's that, but if it isn't. Boy have I wasted my time and everyone else's.

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