Walmart In Store D2D Service - my account under review

[menace519]

Originally Posted by Aj6627

Call the corporate feedback number and complain. I have done that a couple times with various issues where the store was wrong about something, and I got a call back both times within a couple days from one of the managers at the store explaining that they were correcting the issue and making sure that the staff knew the proper policy.

lol. I did just that. I sent them an email the day it happened (Monday). I was getting worked up again b/c I had to drive by that F-ing store again today (Thurs) and haven't received any communication yet. I was planning on calling them the next day but then got a call from the assistant manager this evening and she apologized for the whole ordeal and that they've spoken to and retrained the entire Photo and Electronics department. She sounded genuine and seemed to understand what was going on. I guess WM does care about customer service after all.

And BTW, the assistant manager offered me a gift card which I can pick up at the customer service counter next time I stop by the store for all my troubles. I may just do that in a week or two ;-)