Possible solution for "freezing" problems with bluray players

[RJBmk]

Originally Posted by rragland

I think it is absoulutely ridiculous for a manufacturer to expect a consumer to go through such an abnormal procedure to get their player to operate properly. If the stupid thing doesn't work, do not take it to market.

BTW, I am one of those frustrated people who has posted threads related to this issue. In fact, that is the reason I was directed to this site in the first place.

I have a Sharp BD-HP20U and it has a big problem with freezing up. It won't play Planet Earth, Gatica and tonight my new Golden Compass. It will play Ratatouille, Flight Plan and Invasion, also any standard DVD. When it starts the freezing/skipping problem it gets progressively worse and gets to a point where it won't respond to any command. Often the freeze is followed by an uncommanded return to the start. When I can eventually convince it to release the disc and I power down/up and perform a reboot, it will then pronounce that the disc in Incompatible. Thereafter it takes a long (hour) total system power down to get it to even read the disc. It never gives a pixellated picture. I have just installed the latest software rev. and it has not improved the situation. I will not buy any more Blu-Ray discs!
In five calls to Sharp I got nowhere and was told I couldn't talk to a technical person "because of National Security"!! I am a professional Military Avionics video display engineer!! Go figure!